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cannot turn on automatic updates


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#1
griruco

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cannot turn on security updates from windows security or through system/automatic updates. How can I do this or do I have a more serious problem. I just got rid of a nasty virus.
Thank you.
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#2
noknojon

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Hi griruco
What version of XP do you have (XP SP3?).
What have you done so far to try and get to updates.

Thank You
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#3
123Runner

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I just got rid of a nasty virus.

If you have not been to our malware forum to be checked then I suggest doing so. You may still have a virus that is interfering.

I suggest you go to the Malware Removal and Spyware Removal Forum and run all the steps located in the START HERE. These self-help tools will help you clean up 70% of problems on your own. If you are still having problems after doing the steps, then please post the reguested logs in THAT forum. If you are unable to run any of the tools then start a new topic in the malware forum and put this in the subject line...I am unable to run any malware tools

If you are still having problems after being given a clean bill of health from the malware expert, then please return to THIS thread and we will pursue other options to help you solve your current problem(s).

Add a link to this topic so that malware tech can see what steps have been taken here
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#4
griruco

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XP pro 2002 service pack 3. I went to windows website and also tried to turn on automatic updates.Thank you!
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#5
griruco

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Essex boy helped me rid the virus through the malware forum. I believe that I got a clean bill of health, but I could re-open that thread to verify. What do you suggest? Thank you.
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#6
happyrock

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Launch a Command Prompt...click on start...run...type in cmd...press enter

type in and press enter after each command

net stop wuauserv
regsvr32 %windir%\system32\wups2.dll
net start wuauserv

That stops the Windows update service, registers the file with Windows, and restarts the service....

nojoy...you can download and install a small utility called the Windows Update Agent here get the For an x86-based computer...
Depending on how long this problem has been going on, you may have quite a flood of new updates to install once you've fixed it. Go to www.windowsupdate.com, click Custom Install, and accept all of the critical and security updates.
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#7
griruco

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OK, when I run each command I get:
1)The specified service does not exist as an installed service
2)succeeded
3)the service name is invalid

I downloaded update agent.

When going to "custom" install, I get a message that the website encountered a problem and cannot display the page I am trying to view. I received this message previously.
I can't get windows updates.
Thank you
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#8
happyrock

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try this to Remove and Reinstall of Automatic Updates (Not Vista or Windows 7)

This batch file actually removes and reinstalls the Automatic Update system.

What does it do?
The file stops the "Background Intelligent Transfer Service" and the Automatic Update service, then removes the Automatic Update system, the logs and downloaded software files. It then reinstalls the automatic update system, starts the services and then removes the cookies for the automatic updates system and force it to look for changes.

Copy the text below in between the lines to a new notepad document and save it as aureinstall.cmd. Double click on the file to run it.
------------------------------------below this line
net stop bits
net stop wuauserv
regsvr32 /u wuaueng.dll /s
del /f /s /q %windir%\SoftwareDistribution\*.*
del /f /s /q %windir%\windowsupdate.log
regsvr32 wuaueng.dll /s
net start bits
net start wuauserv
wuauclt.exe /resetauthorization /detectnow

------------------------------------above this line

The most common reason why these scripts do not work is that to save a file as a cmd file, you need to change the setting in the Save as box to All File Types. You can then enter the full file name. Otherwise Windows will save it as "reset.cmd.txt" which will not do anything but open notepad.
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#9
griruco

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Thank you, that worked. I appreciate the clear explanation.Thanks again and have a great day!
Griruco
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#10
happyrock

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your welcome... :)
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#11
JKDThunder

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try this to Remove and Reinstall of Automatic Updates (Not Vista or Windows 7)

This batch file actually removes and reinstalls the Automatic Update system.

What does it do?
The file stops the "Background Intelligent Transfer Service" and the Automatic Update service, then removes the Automatic Update system, the logs and downloaded software files. It then reinstalls the automatic update system, starts the services and then removes the cookies for the automatic updates system and force it to look for changes.

Copy the text below in between the lines to a new notepad document and save it as aureinstall.cmd. Double click on the file to run it.
------------------------------------below this line
net stop bits
net stop wuauserv
regsvr32 /u wuaueng.dll /s
del /f /s /q %windir%\SoftwareDistribution\*.*
del /f /s /q %windir%\windowsupdate.log
regsvr32 wuaueng.dll /s
net start bits
net start wuauserv
wuauclt.exe /resetauthorization /detectnow

------------------------------------above this line

The most common reason why these scripts do not work is that to save a file as a cmd file, you need to change the setting in the Save as box to All File Types. You can then enter the full file name. Otherwise Windows will save it as "reset.cmd.txt" which will not do anything but open notepad.


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#12
JKDThunder

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HappyRock, you are a total genius, I've been pulling my hair out trying to fix this, i've tried every suggestion different sites have suggested. I just joined this forum just to say thank you.
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#13
happyrock

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your welcome... :thumbsup:

Hi JKDThunder ... :wave: ..:welcome:
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#14
Amlak

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HappyRock, you are a total genius, I've been pulling my hair out trying to fix this, i've tried every suggestion different sites have suggested. I just joined this forum just to say thank you.


I bet you were browsing through the Microsoft forums or something. They are rarely useful there.

Replies from the staff often always involves random and irrelevant links to Microsoft pages that have barely anything to do with the issue itself. And then when you tell them it didn't fix the problem, they reply again with the same links. :lol:

Oh, yeah, and then they add Microsoft MVP yada yada as their signature. :lol: :lol: :lol:

Edited by Amlak, 15 May 2012 - 05:19 PM.

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#15
TT90

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Hi there,

Apologise if I've posted this in the wrong section but I'm having the exact same problem but am using Windows 7 Ultimate 32 bit OS.

I take that the script from the above post from happyrock is not suitable for windows 7?

------------------------------------below this line
net stop bits
net stop wuauserv
regsvr32 /u wuaueng.dll /s
del /f /s /q %windir%\SoftwareDistribution\*.*
del /f /s /q %windir%\windowsupdate.log
regsvr32 wuaueng.dll /s
net start bits
net start wuauserv
wuauclt.exe /resetauthorization /detectnow

------------------------------------above this line

- does anyone know if there is a similar script available or if this can be modified to fix this issue on Win7?

Many thanks.
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