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Odd blue screen -


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#1
Chazz K

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I got a blue screen earlier tonight, I've included the memory dump; tried looking at it with dumpchk but I couldn't make heads or tails of it. I haven't had any problems in a long while, and I haven't changed any drivers in the last month or so, and I haven't had any blue screens in well over a year or two, so I don't know what could have caused this. At the time it happened, I was on a site with a live stream going on, running it in Firefox 4, and I also had AIM, WinAmp and mIRC running. The only possible change I made lately was hitting "load default" in my sound card's mixer software; that only changes the volume settings however.

My current setup is as follows:
Microsoft Windows XP service pack 3
AMD Athlon 64 X2 Dual core, 6400+
4 gigs of RAM (running off of the 32 bit windows, so only seeing 3.25)

And before anyone asks, yes I'm sure I don't have any viruses or spyware: AVG and Spybot S&D are resident, and I also do periodic checks with SuperAntiSpyware and use CCleaner and GlaryUtility for registry and file cleaning.

Attached Files


Edited by Chazz K, 20 April 2011 - 08:42 PM.

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#2
happyrock

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this may be the source of the problem...

Glary Utility for registry and file cleaning


we recommend you NEVER use any registry cleaners because they generally do more harm than good...
does the Glary Utility have the ability to undo what it did...if so undo the changes it made reboot and see if it helps...
nojoy try system restore...go back a week before you started having issues
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#3
Chazz K

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Yes, Glary and CCleaner both have backup features, but neither one had been run around the time of the issue. After further consulting with other people on the site and that had similar problems, it turns out to have been a rarely-sparked conflict between my graphics drivers and the latest Flash player. Updating the drivers should fix the problem... But now the new AMD-branded Catalyst Control Center isn't letting Windows recognize the proper settings for the HDTV I had set up as my second monitor; any restart or loading any sort of game reverts it to 1290x850. Uninstalling the CCC or simply reverting to the 10.4 drivers (and thus the ATI-branded CCC) lets everything work again. I also have a help ticket open with AMD, unless we can figure out a work-around I'm just going to have to stick with the old stuff.
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#4
happyrock

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download and install WhoCrashed from http://www.resplende...ashedSetup.exe' class='bbc_url' title='External link' rel='nofollow external'>here..
This program checks for any drivers which may have been causing your computer to crash....

click on it...then run...then next...put a tick in accept...then next..put a tick in the don't create a start menu folder..then next...put a tick in create a desktop icon..then install.. then make sure there is a tick in launch whocrashed...then finish...then click Analyze ...

if you get a message
This software requires the right version of Windows Debugging Tools for your type of computer. Because this is not normally installed and is not redistributable, we suggest you select the download option from below. Then the right package will be downloaded to a temporary folder and the required files will be extracted from the package automatically. You only need to do this once
click on download then try running it again

WhoCrashed will create report...you have to scroll down to see it
Copy and paste it into your next reply...
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#5
Chazz K

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Crash Dump Analysis
--------------------------------------------------------------------------------

Crash dump directory: C:\WINDOWS\Minidump

Crash dumps are enabled on your computer.


On Thu 4/21/2011 1:56:19 AM GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\Mini042011-01.dmp
This was probably caused by the following module: ntkrnlpa.exe (nt+0x6D728)
Bugcheck code: 0xA (0x5512E0, 0x1C, 0x0, 0xFFFFFFFF80502F51)
Error: IRQL_NOT_LESS_OR_EQUAL
file path: C:\WINDOWS\system32\ntkrnlpa.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.


On Thu 4/21/2011 1:56:19 AM GMT your computer crashed
crash dump file: C:\WINDOWS\memory.dmp
This was probably caused by the following module: ntkrpamp.exe (nt!Kei386EoiHelper+0x284C)
Bugcheck code: 0xA (0x5512E0, 0x1C, 0x0, 0xFFFFFFFF80502F51)
Error: IRQL_NOT_LESS_OR_EQUAL
Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: ntkrpamp.exe .
Google query: ntkrpamp.exe IRQL_NOT_LESS_OR_EQUAL





--------------------------------------------------------------------------------
Conclusion
--------------------------------------------------------------------------------

2 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

ntkrpamp.exe

If no updates for these drivers are available, try searching with Google on the names of these drivers in combination the errors that have been reported for these drivers and include the brand and model name of your computer as well in the query. This often yields interesting results from discussions from users who have been experiencing similar problems.


Read the topic general suggestions for troubleshooting system crashes for more information.

Note that it's not always possible to state with certainty whether a reported driver is actually responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.
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#6
happyrock

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repair xp...

for the how to repair your operating system guides...
go here...

if you don't have a xp cd you will have to borrow one from a friend or coworker...
it has to be the same flavor of xp you have installed...IE: if you have xp pro...the one you borrow has to be xp pro
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#7
Chazz K

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I'm currently running sfc.exe, since the last time I tried to outright use the windows repair as stated in your link it screwed my entire system and I almost had to completely reformat; it "reset" to service pack 2, but there was still a large pile of service pack 3 information that was confusing the [bleep] out of my system. When the process is done, I'll let you know the results.

By the way: it was geeks-to-go that told me a couple of years ago TO get CCleaner. Odd that now you're telling me to never ever ever use it. And at the same time giving me "helpful tips" that look almost the same as if I was perusing Microsoft's knowledge database: common sense things or stuff that should already be known. Like, the step-by-step of how to install a program. Thanks for that.
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#8
happyrock

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By the way: it was geeks-to-go that told me a couple of years ago TO get CCleaner.

yep but the site admin does not want us to recommend it anymore because people were using the registry cleaner on it and some systems were broke doing it...even back then we said to not use any other tools because it could cause issues

A

nd at the same time giving me "helpful tips" that look almost the same as if I was perusing Microsoft's knowledge database: common sense things or stuff that should already be known

most of us use canned replies to save from typing the same thing over and over...
add to that we have no idea about the poster skills or lack thereof so we usually try making them as complete as possible so if somebody is looking for a fix that is not so computer Savvy they will know what to do
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