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Can't run any .exe. Dependancy service or group failed to start...


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#1
Mike91

Mike91

    New Member

  • Member
  • Pip
  • 1 posts
Hey guys I have a problem with my computer at the moment in that I can't open many programs at all.
I think that this was caused by malware called 'Windows Recovery' or something. I used ComboFix a few weeks ago and it detected a rootkit but now I can't even open Command Prompt without it saying 'Dependancy group or service failed to start'. I can't open OTL or any of the other versions, I can't open rkill either. Also my browser keeps getting redirected when I click links in google but it is fine if I click cached to open a link.
I would be really grateful if someone could help me out!
Thanks :D
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#2
maliprog

maliprog

    Trusted Helper

  • Malware Removal
  • 6,172 posts
Hello Mike91 and welcome to G2G! :)

Sorry for delay. My nick is maliprog and I'll will be your technical support on this issue. Before we start please read my notes carefully:

NOTE:
  • Malware removal is NOT instantaneous, most infections require several courses of action to completely eradicate.
  • Absence of symptoms does not always mean the computer is clean
  • Kindly follow my instructions in the order posted. Order is crucial in cleaning process.
  • Please DO NOT run any scans or fix on your own without my direction.
  • Please read all of my response through at least once before attempting to follow the procedures described.
  • If there's anything you don't understand or isn't totally clear, please come back to me for clarification.
  • Please do not attach any log files to your replies unless I specifically ask you. Instead please copy and paste so as to include the log in your reply.
  • You must reply within 3 days or your topic will be closed

Step 1

We need to disable malware processes on your system first
  • Download TheKiller to your Desktop
  • Note that TheKiller is renamed as explorer.exe
  • Run it by double click
  • Press OK button after program finish
  • Do not restart your system after this step
NOTE: If malware blocks TheKiller from running please try to run it several more times

Step 2

Download OTL to your Desktop

  • Double click on the icon to run it (If running Vista or Windows 7, right click on it and select "Run as an Administrator")
    . Make sure all other windows are closed and to let it run uninterrupted.
  • Under the Custom Scan box paste this in

netsvcs
%SYSTEMDRIVE%\*.exe
/md5start
explorer.exe
winlogon.exe
Userinit.exe
svchost.exe
/md5stop
%systemroot%\*. /mp /s
hklm\software\clients\startmenuinternet|command /rs
CREATERESTOREPOINT

  • Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
  • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post them if you need to start a new topic.

Step 3

Please don't forget to include these items in your reply:

  • OTL log
  • OTL Extras log
It would be helpful if you could post each log in separate post
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#3
maliprog

maliprog

    Trusted Helper

  • Malware Removal
  • 6,172 posts
Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
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