Jump to content

Free help from tech experts
Welcome to Geeks to Go forums. Create an account now to gain access to all our features. Once registered and logged in, you will be able to create topics, post replies to existing topics, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more. Best of all, registration and all assistance is 100% free! This message, and all ads will be removed once you have signed in.
Sign In Create Account

Virus on acer computer won't let user do anything


  • This topic is locked This topic is locked

#1
Allie-Cat

Allie-Cat

    New Member

  • Member
  • Pip
  • 1 posts
HELP I have a virus on my laptop that doesnt let me go to any programs or log onto the internet. I can't afford 50 dollars worth a virus protection program. Is there any way I can get a virus p.p. on my laptop from someone else's computer?
  • 0

Similar Topics: Virus on acer computer won't let user do anything     x


#2
maliprog

maliprog

    Trusted Helper

  • Malware Removal
  • 6,171 posts
Hello Allie-Cat and welcome to G2G! :D

My nick is maliprog and I'll will be your technical support on this issue. Before we start please read my notes carefully:

NOTE:
  • Malware removal is NOT instantaneous, most infections require several courses of action to completely eradicate.
  • Absence of symptoms does not always mean the computer is clean
  • Kindly follow my instructions in the order posted. Order is crucial in cleaning process.
  • Please DO NOT run any scans or fix on your own without my direction.
  • Please read all of my response through at least once before attempting to follow the procedures described.
  • If there's anything you don't understand or isn't totally clear, please come back to me for clarification.
  • Please do not attach any log files to your replies unless I specifically ask you. Instead please copy and paste so as to include the log in your reply.
  • You must reply within 3 days or your topic will be closed

Step 1

We will need clean PC and USB memory to download and transfer tools to infected PC. First we need to disinfect your USB memory so you can transfer files and not get infected.

Do this on the clean computer:

  • 1 - Flash Drive Disinfector
    Download Flash_Disinfector.exe by sUBs from here and save it to your desktop.
  • Double-click Flash_Disinfector.exe to run it and follow any prompts that may appear.
  • The utility may ask you to insert your flash drive and/or other removable drives including your mobile phone. Please do so and allow the utility to clean up those drives as well.
  • Wait until it has finished scanning and then exit the program.
  • Reboot your computer when done.

    Note: Flash_Disinfector will create a hidden folder named autorun.inf in each partition and every USB drive plugged in when you run it. Don't delete this folder...it will help protect your drives from future infection.

Step 2

We need to disable malware processes on your system first
  • Download TheKiller to your Desktop
  • Note that TheKiller is renamed as explorer.exe
  • Run it by double click
  • Press OK button after program finish
  • Do not restart your system after this step
NOTE: If malware blocks TheKiller from running please try to run it several more times

Step 3

Download OTL to your Desktop

  • Double click on the icon to run it (If running Vista or Windows 7, right click on it and select "Run as an Administrator")
    . Make sure all other windows are closed and to let it run uninterrupted.
  • Under the Custom Scan box paste this in

netsvcs
%SYSTEMDRIVE%\*.exe
/md5start
explorer.exe
winlogon.exe
Userinit.exe
svchost.exe
/md5stop
%systemroot%\*. /mp /s
hklm\software\clients\startmenuinternet|command /rs
CREATERESTOREPOINT

  • Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
  • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post them if you need to start a new topic.

Step 4

Please don't forget to include these items in your reply:

  • OTL log
  • OTL Extras log
It would be helpful if you could post each log in separate post
  • 0

#3
maliprog

maliprog

    Trusted Helper

  • Malware Removal
  • 6,171 posts
Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
  • 0




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

featured