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BSOD


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#1
Shady

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I haven't had an issue with Windows Vista (32-bit) since I've had this laptop (going on 5 years..ish). Anyway, went to plug my phone in (HTC Thunderbolt) and it brought up the message "Installing new drivers." So I let it sit and do it's thing. After a bit, BOOM! BSOD :) Restart computer. Try it again. Got to the point where I could direct it to where I have the USB drivers extracted. BSOD!! I've run my malware program (MalwareBytes), anti-virus (Avira), CCleaner. I still get the BSOD at some point when I go to install the USB drivers. Even tried 2 different ports. Is there a scan I can run to figure out if perhaps I do have a virus of some sort? Any help would be greatly appreciated.
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#2
Shady

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==================================================
Dump File : Mini050411-01.dmp
Crash Time : 5/4/2011 7:10:11 AM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x100000d1
Parameter 1 : 0xc946a026
Parameter 2 : 0x00000002
Parameter 3 : 0x00000000
Parameter 4 : 0x8c9f98e8
Caused By Driver : dvd43llh.sys
Caused By Address : dvd43llh.sys+18e8
File Description : dvd43llh.sys
Product Name : DVD For Free
Company : RIF
File Version : 3.5.000
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini050411-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 200,802
==================================================
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#3
rshaffer61

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The process dvd43llh.sys belongs to the software DVD For Free by RIF.


Do you have this program installed and is it something you installed?
If so you might try uninstalling it to see if the issue will resolve.
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#4
Shady

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yeah, something i installed. guess i could try to uninstall it and see what happens. i will post back
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#5
rshaffer61

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Are you still having problems with your issue?
It has been 13 days since your last response and I was wondering if the issue has been resolved?
If so can you explain how it was resolved so others may be able to fix it if they have the same issue.
If not please let us know and we can continue with helping you to resolve the issue.
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#6
rshaffer61

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Are you still having problems with your issue?
It has been 30 days since your last response and I was wondering if the issue has been resolved?
If so can you explain how it was resolved so others may be able to fix it if they have the same issue.
If not please let us know and we can continue with helping you to resolve the issue.
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