My computer won't connect to the Internet
Posted 29 April 2011 - 03:04 PM
Posted 01 May 2011 - 07:56 AM
It could be the network card inside your DT that the ethernet cable is connected to that's causing the connection problem.
Either it's driver is missing or corrupted, or the card itself has failed.
Any problem with the either the network card or it's driver would not prevent wireless internet from working on the other computers,
which is why I believe the problem lies within your DT that's wired to the router.
For confirmation of a driver problem, check in Device Manager for any tell-tale error symbols, and if you see such confirmation, download new network driver from the DT manufacturer's website.
If it's not a driver problem, replace the network card.
Very rarely, it's a faulty or broken ethernet cable, so you may want to change that first, just in case. But, as I say, a faulty ethernet cable is uncommon unless it's had some rough handling at each end.
Edited by phillipcorcoran, 01 May 2011 - 07:59 AM.
Posted 01 May 2011 - 06:25 PM
I did find Device Manager in Control Panel, but I don't know what any tell tale signs are...what am I looking for?
Maybe this? I see one yellow triangle with an exclamation point next to "Teredo Tunneling Pseudo-Interface" (under Network Adapters), but have no idea what that means. I did click on it and the pop up box says "This device cannot start (code 10). Click "check for solutions" to send data about this device to Microsoft and to see if there is a solution available." I clicked the "check for solutions button", it says "Could not load driver software, windows is checking for a solution", then the box closes and nothing happens.
How would I download a new network driver? Would I just go to HP's website (the type of computer I have) and it will tell me? And how can I do that if the DT will not connect to the internet?
How would I replace a media card? Is that something that I have to buy at the store and would it explain how to replace it?
Thanks so much!
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