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Wifi connection keeps dropping...


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#1
Alani

Alani

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Greetings. Thank you for any help in advance.

I have a HP Pavilion dv-73165dx Entertainment Notebook with Windows 7 as the OS. Broadband cable internet via Suddenlink and use a Cisco Linksys E1000 as a router. For the first year of owning this laptop and having this router, my wifi experience was wonderful...then the warranty just ended on the router. Bam. Suddenly, I am having connectivity issues.

For the past month or so, my connectivity will drop randomly. It'll come back on sometimes if I disconnect the router and plug it back up but then it does it again.

I decided to reset my router. It helped for about an hour but then it starts dropping again. Windows suggested that my ethernet cord was broken and needed replaced. So, I bought a new one to replace it. Now, it's worse than ever. It drops about every 5-10 minutes.

Windows Network Diagnostics tells me I have a few problems: "check to see if your ethernet cord is properly plugged in or needs to be replaced", and the other being "problem with wireless adapter or access point".

Sometimes Windows Network Diagnostic Tool will help me get back online...but it's starting to not fix the problem...

The desktop works just fine, but my laptop, as well as my iPod cannot stay connected to the internet. I never lost signal strength throughout all of this, though. Is my router fried or it is something else?

UPDATE: Today, I had a hard time with my connection despite having "excellent strength". At one point today,when my connectivity dropped, my wireless network went missing completely so that I had nothing to even try to connect to...then it just randomly reappeared and went back to normal. It is still dropping ever so often.

Edited by Alani, 06 May 2011 - 10:31 PM.

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#2
etaf

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in summary -

Wired : - HP PC disconnects often - BUT Desktop is fine and NEVER disconnects
Wireless : - all devices disconnects often

Sounds like a Router or line issue
can we see the following information when the PC is working OK and then When it disconnects - wired and then repeat all the tests for wireless

also the status of the all the router lights when working and when disconnected
- quite a bit of info, so please make sure we know which condition the results apply for - even do a seperate reply for each set of results

------------------------------------------------------------------------
ipconfig /all
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here

We would like to see the results from ipconfig /all post back the results in a reply here

Hold the Windows key and press R, then type CMD then press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):

In the command prompt window that opens, type the following command:

Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

ipconfig /all > network.txt & network.txt

It will export the results to notepad and then automatically open notepad.

Now all you need to do is copy and paste those results to a reply here
to do that:
From the notepad menu - choose Edit - Select all
all the text will be highlighted
Next
From the notepad menu - choose Edit - Copy
Now go back to the forum - reply and then right click in the reply box and paste
------------------------------------------------------------------------

------------------------------------------------------------------------
Ping Tests
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here

Start> Run {search bar in Vista}> CMD to open a DOS window and type:

Type the following command
Ping {plus the number thats shown against the default gateway shown in above ipconfig /all}
Post back the results
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Type the following command
Ping google.com
Post back the results
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Type the following command
Ping 209.183.226.152
post back results
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste
------------------------------------------------------------------------

------------------------------------------------------------------------
Run Xirrus Wi-Fi Inspector Download and install
If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC

http://www.xirrus.co...y/wifitools.php
Direct link to the program is here http://www.xirrus.co...ad_redirect.php
Then run and install the program - on a wireless enabled PC/Laptop
if you get an error - You need NET Framework installed for the WiFi Inspector to function.

Run the program

post a screen shot of the program running - if there are a lot of networks showing can you click on "networks" top lefthand area - so we can see all the network information, and also post which network "Adapter Name" (1st column) is yours on the list

To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
To upload it to the forum,

Note:
For a reliable (or robust as the Xirrus user guide says) wireless connection you need a signal of about -70 dBm or better.

If you are using the Mac OS then use http://www.istumbler.net/
------------------------------------------------------------------------
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#3
Alani

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Greetings. Thank you for getting back to me. It did take me some time to collect the data due to work but I hope I did everything correctly. Thank you for waiting patiently. :)

This first reply is the data I collected while the laptop was wireless with the connection working:

Windows IP Configuration

Host Name . . . . . . . . . . . . : HPOwner-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : 96-4C-E5-8B-AF-60
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros AR9285 802.11b/g/n WiFi Adapter
Physical Address. . . . . . . . . : 90-4C-E5-8B-AF-60
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::7dba:24ae:54ac:59e1%12(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.135(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Sunday, May 08, 2011 9:53:01 AM
Lease Expires . . . . . . . . . . : Monday, May 09, 2011 10:22:03 AM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 328223973
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-55-E1-74-C8-0A-A9-62-72-32
DNS Servers . . . . . . . . . . . : 192.168.1.1
66.76.227.40
208.180.42.68
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
Physical Address. . . . . . . . . : C8-0A-A9-62-72-32
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{F9EBAAB3-2AAC-4899-BC74-05C48DB12889}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{4511952F-1EB4-4D6F-9772-947B055AAB0F}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 16:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:88:34fd:3f57:fe78(Preferred)
Link-local IPv6 Address . . . . . : fe80::88:34fd:3f57:fe78%22(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.{266E4A35-7AC5-425D-AAA6-F37179191079}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{02B66278-CFE0-4A25-9A66-AFB8D8159495}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Edited by Alani, 09 May 2011 - 10:18 PM.

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#4
Alani

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The following reply contains data I collected when the wireless laptop's connection dropped and was disconnected.


Windows IP Configuration

Host Name . . . . . . . . . . . . : HPOwner-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : 96-4C-E5-8B-AF-60
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros AR9285 802.11b/g/n WiFi Adapter
Physical Address. . . . . . . . . : 90-4C-E5-8B-AF-60
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
Physical Address. . . . . . . . . : C8-0A-A9-62-72-32
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{F9EBAAB3-2AAC-4899-BC74-05C48DB12889}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{4511952F-1EB4-4D6F-9772-947B055AAB0F}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 16:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
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#5
Alani

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The following reply contains data that I collected when the laptop was hardwired directly to the modem.


Windows IP Configuration

Host Name . . . . . . . . . . . . : HPOwner-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : 96-4C-E5-8B-AF-60
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros AR9285 802.11b/g/n WiFi Adapter
Physical Address. . . . . . . . . : 90-4C-E5-8B-AF-60
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::7dba:24ae:54ac:59e1%12(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.135(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Monday, May 09, 2011 10:25:33 PM
Lease Expires . . . . . . . . . . : Tuesday, May 10, 2011 10:27:13 PM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 328223973
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-55-E1-74-C8-0A-A9-62-72-32
DNS Servers . . . . . . . . . . . : 192.168.1.1
66.76.227.40
208.180.42.68
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
Physical Address. . . . . . . . . : C8-0A-A9-62-72-32
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::1d99:f99f:b368:3959%10(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.111(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Monday, May 09, 2011 10:25:32 PM
Lease Expires . . . . . . . . . . : Tuesday, May 10, 2011 10:26:40 PM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 234890910
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-55-E1-74-C8-0A-A9-62-72-32
DNS Servers . . . . . . . . . . . : 192.168.1.1
66.76.227.40
208.180.42.68
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{F9EBAAB3-2AAC-4899-BC74-05C48DB12889}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{4511952F-1EB4-4D6F-9772-947B055AAB0F}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 16:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:2cb4:2f88:3f57:fe90(Preferred)
Link-local IPv6 Address . . . . . : fe80::2cb4:2f88:3f57:fe90%22(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.{02B66278-CFE0-4A25-9A66-AFB8D8159495}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{266E4A35-7AC5-425D-AAA6-F37179191079}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes


****I did pay attention to the lights on the cisco linksys router when the laptop had wifi and when it didn't. I found no difference. The Wireless and Internet lights continued blinking even when the wifi dropped, as if it was still working. Port 3, (the port I am using) would sometimes blink at random times while the laptop has wifi, but not always. The Power light and the Setup light remained steady no matter what happened. The color was always blue.

The only major change I noted was when I hardwired the computer to the modem, Port 3's light disappeared but that's because I disconnected the laptop from Port #3, right?
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#6
Alani

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The following reply is data I collected from the wireless ping test. The first ping test was the result of the wifi dropping right as I was doing the test. Fortunately, it reconnected quickly.


Microsoft Windows [Version 6.1.7601]
Copyright © 2009 Microsoft Corporation. All rights reserved.

C:\Users\HP Owner>ping 192.168.1.1

Pinging 192.168.1.1 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 192.168.1.1:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Users\HP Owner>ping 192.168.1.1

Pinging 192.168.1.1 with 32 bytes of data:
Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
Reply from 192.168.1.1: bytes=32 time=1ms TTL=64

Ping statistics for 192.168.1.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 1ms, Maximum = 1ms, Average = 1ms



C:\Users\HP Owner>ping google.com

Pinging google.com [74.125.91.104] with 32 bytes of data:
Reply from 74.125.91.104: bytes=32 time=49ms TTL=50
Reply from 74.125.91.104: bytes=32 time=49ms TTL=50
Reply from 74.125.91.104: bytes=32 time=49ms TTL=50
Reply from 74.125.91.104: bytes=32 time=51ms TTL=50

Ping statistics for 74.125.91.104:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 49ms, Maximum = 51ms, Average = 49ms

C:\Users\HP Owner>ping 209.183.226.152

Pinging 209.183.226.152 with 32 bytes of data:
Reply from 209.183.226.152: bytes=32 time=57ms TTL=52
Reply from 209.183.226.152: bytes=32 time=41ms TTL=52
Reply from 209.183.226.152: bytes=32 time=44ms TTL=52
Reply from 209.183.226.152: bytes=32 time=44ms TTL=52

Ping statistics for 209.183.226.152:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 41ms, Maximum = 57ms, Average = 46ms
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#7
Alani

Alani

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I was unsure if you wanted a hardwired ping test so I went ahead and did it.

Microsoft Windows [Version 6.1.7601]
Copyright © 2009 Microsoft Corporation. All rights reserved.

C:\Users\HP Owner>ping 192.168.1.1

Pinging 192.168.1.1 with 32 bytes of data:
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64

Ping statistics for 192.168.1.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

C:\Users\HP Owner>ping google.com

Pinging google.com [74.125.93.147] with 32 bytes of data:
Reply from 74.125.93.147: bytes=32 time=47ms TTL=50
Reply from 74.125.93.147: bytes=32 time=49ms TTL=50
Reply from 74.125.93.147: bytes=32 time=48ms TTL=50
Reply from 74.125.93.147: bytes=32 time=49ms TTL=50

Ping statistics for 74.125.93.147:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 47ms, Maximum = 49ms, Average = 48ms

C:\Users\HP Owner>ping 209.183.226.152

Pinging 209.183.226.152 with 32 bytes of data:
Reply from 209.183.226.152: bytes=32 time=40ms TTL=52
Reply from 209.183.226.152: bytes=32 time=42ms TTL=52
Reply from 209.183.226.152: bytes=32 time=41ms TTL=52
Reply from 209.183.226.152: bytes=32 time=41ms TTL=52

Ping statistics for 209.183.226.152:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 40ms, Maximum = 42ms, Average = 41ms
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#8
Alani

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Finally, this reply is the result of the Xirrus Wifi Locator.

I was disturbed to find that my signal seemed so weak. I also had to keep Xirrus on for several minutes because the connection had dropped once again. Then, it reconnected.

My network is Cisco28728.

Hope that was everything you needed.

Attached Thumbnails

  • wifi capture.jpg

Edited by Alani, 09 May 2011 - 10:15 PM.

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#9
etaf

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POST #6

The following reply is data I collected from the wireless ping test. The first ping test was the result of the wifi dropping right as I was doing the test. Fortunately, it reconnected quickly.


I will have to ignore as it was during the transistion between connected and disconnected

POST #7 - I assume that is with the wired connection working all OK

The xirrus shows other networks - but they are on channels which will not interfere with your signal

so

POST #3 - shows a good ipconfig for wireless
POST #4 - shows NO ipconfig for wireless - when disconnected - Now you say that ALL wireless devices disconnect - would you confirm that is the case , if so then it would be a router issue and I would
1) do a full powercycle and see if that helps
2) otherwise a factory reset of the router
which you have already carried out with no change


- lets just confirm the status of the wireless and wired connections

1) the wireless connection disconnects all devices - correct
2) the wired connection works OK all the time, on other PCS but NOT on your laptop - correct
3) Have you updated any drivers on the laptop ?
4) How old is the router

Edited by etaf, 10 May 2011 - 03:41 AM.

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#10
Alani

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Hello.

Do I need to run a new test for Post #6? It was done during a particular part of the day when the wireless disconnected and reconnected itself constantly.

On Post #4, I can confirm that all wireless devices were disconnected at that time.

All drivers on this laptop are kept up to date as far as HP Advisor is concerned. It has an automatic updater and claims everything is currently up to date.

I also check Windows Update regularly to keep my OS up to date.

The router is exactly a year old this month....conveniently when the warranty has worn off.
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#11
etaf

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Do I need to run a new test for Post #6? It was done during a particular part of the day when the wireless disconnected and reconnected itself constantly.

Yes, but when its working and again when disconnects -

On Post #4, I can confirm that all wireless devices were disconnected at that time.

Which indicates the router is the issue

can you answer what happens to the wired connections

2) the wired connection works OK all the time, on other PCS but NOT on your laptop - correct


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#12
Harshith

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From the data u've posted the problems seems to be quite simple. The problem is that you are running two drivers associated with a single hardware i.e, : Microsoft Virtual WiFi Miniport Adapter & Atheros AR9285 802.11b/g/n WiFi Adapter is associated with your WLAN card. All you have to do is disable the "Microsoft Virtual WiFi Miniport Adapter" driver. You can do this as follows:

Right Click On MyComputer>Properties>DeviceManager>NetworkAdapters>Microsoft Virtual WiFi Miniport Adapter(Right Click)>Disable.

Hope this fixes your problem.. :)
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