[oldfeller82]

Hi RShaffer61

Sure glad everythings going ok .
You ask "Who is Robert?May 3rd you sent me a site to get instructions for removing the Optorite DVD CD writer from my computer, When I clicked on the highlighted word "HERE" I was taken to a website where I printed the instructions for removing the DVD CD writer. Robert Blackstone was the site and he has a computer manual for Beginners, As soon as I get quite a bit smarter I think I will be able to qualify as a "Beginner".
But I would like to know more about this book, But I don't use Credit cards and couldn't find the price nor an address to contact him. "Thats Robert"
I am at present studying to learn to fix my own computer , But at my age I forget so much.
Nothing bad has happened to the computer since I operated on it . "YET"
Will let you know
Thanks so much .
oldfeller82

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Another ideal is you can check the turorial located HERE and written by one of our own Tech Staff members here at GTG.

[rshaffer61]

My recommendation if you want to invest in a book to learn how to build a pc then look HERE. Not saying to buy it but these are the books I started with 15 plus years ago.
Another ideal is you can check the turorial located HERE and written by one of our own Tech Staff members here at GTG.

[oldfeller82]

Hello RShaffer61

Sorry about being so slow but if you live long enough you'll be old to.

Since removing my Optorite DVD CD writer from my computer I have changed ISP servers , I am now with "localnet.com "
I realize that dialup is a lot slower than cable But I am getting a new error message and so far I haven't been able to copy it all down. Is there a place I can go in the computer and read or print this error?
Sorry to be so much trouble. Thanks for all the help.
Hope everythings going fine for you and yours.
oldfeller82

[rshaffer61]

Yep the event viewer should be able to help with this.

• Please download the Event Viewer Tool by Vino Rosso VEW and save it to your Desktop:
• Double-click VEW.exe
• Under 'Select log to query', select (as appropriate):
  
  • Application
  • System
• Under 'Select type to list', select (as appropriate):
  
  • Error
  • Information
  • Warning

Then use the 'Date of events' or 'Number of events' as follows:

Either:

• Click the radio button for 'Number of events'
  Type 3 in the 1 to 20 box (or any number from 1 to 20)
  Then click the Run button.
  Notepad will open with the output log.
  
  
• Click the radio button for 'Date of events'
  In the From: boxes type today's date (presuming the crash happened today) 13 05 2011
  In the To: boxes type today's date (presuming the crash happened today) 15 05 2011
  Then click the Run button.
  Notepad will open with the output log.

Please post the Output log in your next reply

[oldfeller82]

I have downloaded and run VEW.EXE but can not send the event log .
The reason , When I copy and paste it to my reply to you my computer freezes and stop responding. I have copied three(3) of the event messages.

There was no application errors 05-06-2011 thru 05-15-2011

1. Information error: log : Application: date/time 14/05/2011 11:10:03 pm
Type information category 0 event 0 :source hpqcxso8
the event description can not be found .

2. Warnings
Log system'date/time 14/05/2011 10:39:04 PMT\ type warning: category 0
event 256 source plugplay manager timed out sending notification of device interface change to Windows "SAS Windows"

3.Log system' Date/time 06/05/2011 9:43:24 PM
type warning category 0 event 36 source w32 time
the time service has not been able to synchronize the system time for 49152 seconds because none of the time providers has been able to provide a usable time stamp
The system clock is unsynchronized.
Is there another way I can send you the event log?
Thanks , oldfeller82

[oldfeller82]

Hello RShaffer61
Have a few questions if you don't mind answering them.
One of the event errors I got when I ran VEW.EXE was that my computer clock was unsynchronized, What does this mean And how can I repair it?
When I was here last night to ask these questions my computer froze up and stop responding, It is doing this more and more , Any suggestions?
I don't have the Installation disk to reinstall XP Professional, But I do have the disk to install XP Home version, With all the things that are going wrong would I be better off to clean everything off and reinstall Windows XP Home version?
When you are reading this please remember as far as computers go I as so green that if you stuck me in the ground and watered me I would grow. Thanks for any and all help.
oldfeller82

[rshaffer61]

One of the event errors I got when I ran VEW.EXE was that my computer clock was unsynchronized, What does this mean And how can I repair it?

Windows XP has feature called "Time Synchronization".
Double-click on the time in the Taskbar to open the Date
and Time Properties dialog box.

The Date and Time dialog box has a new tab called Internet
Time. Click to open the tab, and you'll see a box next to
"Automatically synchronize with an Internet time server:".

Click on the Update Now button to synchronize the Windows clock.

When I was here last night to ask these questions my computer froze up and stop responding, It is doing this more and more , Any suggestions?

• Please download the Event Viewer Tool by Vino Rosso VEW and save it to your Desktop:
• Double-click VEW.exe
• Under 'Select log to query', select (as appropriate):
  
  • Application
  • System
• Under 'Select type to list', select (as appropriate):
  
  • Error

Then use the 'Date of events' or 'Number of events' as follows:

Either:

• Click the radio button for 'Number of events'
  Type 6 in the 1 to 20 box (or any number from 1 to 20)
  Then click the Run button.
  Notepad will open with the output log.
  
  
• Click the radio button for 'Date of events'
  In the From: boxes type today's date (presuming the crash happened today) 15 05 2011
  In the To: boxes type today's date (presuming the crash happened today) 17 05 2011
  Then click the Run button.
  Notepad will open with the output log.

Please post the Output log in your next reply

[oldfeller82]

Hello RShaffer61

Thanks for the prompt reply,I synchronized the clock, I also ran VEW.EXE and although I don't understand the results I have them . I use Norton Security Suite and it ran last night including updates and said it had updated and scanned my entire computer as scheduled in scheduled tasks. But the log says different.It is also saying the harddisk has a bad block, From the way I'm reading it the whole neighborhood has gone bad.
I wish there was a reliable repairman around here , This is way, way over my head.
Thanks old buddie for all you're doing for me.
oldfeller82

Vino's Event Viewer v01c run on Windows XP in English
Report run at 17/05/2011 2:27:34 PM

Note: All dates below are in the format dd/mm/yyyy

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - error Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
No 'Application' log error events found from 14/05/2011 to 16/05/2011

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - error Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'System' Date/Time: 14/05/2011 5:35:19 PM
Type: error Category: 0
Event: 7 Source: Disk
The device, \Device\Harddisk0\D, has a bad block.

Log: 'System' Date/Time: 14/05/2011 5:35:15 PM
Type: error Category: 0
Event: 7 Source: Disk
The device, \Device\Harddisk0\D, has a bad block.

Log: 'System' Date/Time: 14/05/2011 5:35:11 PM
Type: error Category: 0
Event: 7 Source: Disk
The device, \Device\Harddisk0\D, has a bad block.

Log: 'System' Date/Time: 14/05/2011 5:35:07 PM
Type: error Category: 0
Event: 7 Source: Disk
The device, \Device\Harddisk0\D, has a bad block.

Log: 'System' Date/Time: 14/05/2011 4:06:04 PM
Type: error Category: 6
Event: 16 Source: Windows Update Agent
Unable to Connect: Windows is unable to connect to the automatic updates service and therefore cannot download and install updates according to the set schedule. Windows will continue to try to establish a connection.

[rshaffer61]

The device, \Device\Harddisk0\D, has a bad block.

Not a good warning.
We need to check the hard drive now.


Run hard drive diagnostics: http://www.tacktech....ay.cfm?ttid=287
Make sure, you select tool, which is appropriate for the brand of your hard drive.
Depending on the program, it'll create bootable floppy, or bootable CD.
If downloaded file is of .iso type, use ImgBurn: http://www.imgburn.com/ to burn .iso file to a CD (select "Write image file to disc" option), and make the CD bootable.

NOTE. If your hard drive is made by Toshiba, try the Hitachi DFT CD Image version of the software

Thanks to Broni for the instructions

[oldfeller82]

Hello RShaffer And Thanks Broni

The hard drive on my computer is a Hitachi HDS725050KLAT80.
I attempted to download Hitachi OGT Diagnostic tool which replaces the DFT tool.

During the setup I got the following message
VERSION CONFLICT:
A file being copied is not newer than the file currently on your system.
It is recommended that you keep your existing file.

File name :C:\windows\system32\mscomct2.ocx
Description Microsoft common controls2 active x control DLL
Your version:'6.1.97.82.'
It ask if I wanted to keep this file.

When I attempted to leave the site the computer froze and stopped responding.
After I shutdown and restarted the computer this download started to install itself and the computer froze and stopped responding again

As soon as I got the computer running again I deleted everything I had downloaded.
What's your advice?
As always I deeply appreciate all the trouble you are going to for me .
oldfeller82

[rshaffer61]

I suggest you get this one HERE and follow the instructions on how to burn the ISO file.

[oldfeller82]

Hello rshaffer61

I have been trying all day to follow your instructions about the last download.
I downloaded two (2) things pertaining to ISO but could not understand what I was trying to do.One of the downloads said to REFORMAT my drive. When I opened "my computer" I could only find drive C & E drive C which was shown as a healthy drive & drive E had no media.
Need more advice. Thanks for all you're doing , To bad I can't do my part.
oldfeller82

[rshaffer61]

Post 24 has the burning instructions

[oldfeller82]

HelloRShaffer61

I've tried Seatools until I'm blue in the face and can't see or find anything that I think I need or will help me solve m problem/s
Thanks to everyone there for all the help and advice.
So long,I give up .
oldfeller82

[rshaffer61]

Seatools is hd diagnostics to see if the hd is having problems