[Ace555]

Hi

I have a problem with my laptop. Recently I purchased a new AC-adapter and I've had a few problems with it. After an hour or so of using the laptop while it's plugged in, my cursor becomes very unresponsive and starts to stutter. The very second I remove the AC-adapter, everything goes back to normal.
I had my earphones in the earphone jack and when I put the earphones in, I start to hear static. Even when the sound is muted/set to zero. Again, this problem occurs only when the AC-adapter is plugged in. But the problem doesn't occur after an hour of having plugged in the AC-adapter, it's instant.

I have set the settings for the on battery to be the same as on AC-adapter but that hasn't changed anything.
My old AC-adapter and the new one have the exact same output, of course.

Does anyone know what the problem may be?

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Sounds like a defective AC-adapter.

[SpywareDr]

Sounds like a defective AC-adapter.

[Ace555]

It seems to charge fine though. Could it be something else? Maybe a setting should be changed or a way to constrict the amount of output. I don't know, I'm just throwing out ideas.

[SpywareDr]

Again, this problem occurs only when the AC-adapter is plugged in.

Could it be something else?

If the only time the problem occurs is when you use the new AC-adapter, then the problem is the new AC-adapter.

Solution: RMA the new AC-adapter for one that works correctly.

[Ace555]

Okay, here's the problem. They sent me one but it over heated after like 5 hours. They agreed to send another. If I ask for my money back they're going to think I'm trying to pull something.
I don't think they'll give me another one or return the money. What should I do?

[phillpower2]

Is it a genuine replacement component ie a Dell for a dell, Sony for Sony etc.
Dell in particular do not like cheaper generic replacements and often malfunction accordingly.

[Ace555]

I just did a search on the model number and bought what I found. My old one was a Toshiba Ac-adapter but this one is..well, I can't see any markings that indicate the brand name. The model number is the same. Would I still be able to get my money back?

[SpywareDr]

You should but, it depends on the honesty, integrity etc. of the company or person you bought it from.

[Ace555]

Okay, I did that and this is what they said:

We are so sorry to hear it.

We have tried to solve the problem by sending a new adapter to you,but it still has problem with your laptop.

We will tell you how to return the items and we will refund to you once we receive the returned items.

It is a common practice for online business, that the customer should return the bad item to seller, then seller will refund to customer.

Thank you for your understanding.

Best regards

Is the highlighted part true? And am I supposed to pay for the delivery fees?

[SpywareDr]

Yes and yes. Be sure to insure it and get a return receipt (proof of delivery).

[Ace555]

Okay, thank you. I will insure it.
He said he'd pay for it.

[SpywareDr]

Be sure and ask for a signed, return receipt. You may need proof that they received the returned item.