I can't run step 2 because the TweakUi is for Windows XP and I am running Windows 7
(empty) folders in Start Menu after removing Windows Recovery
Started by
landa321
, May 10 2011 10:38 PM
#16
Posted 16 May 2011 - 08:23 PM
I can't run step 2 because the TweakUi is for Windows XP and I am running Windows 7
#17
Posted 16 May 2011 - 11:10 PM
Hi landa321,
Sorry. My mistake. It was our last chance . Looks like that malware has permanently removed some of your shortcuts. You can add your self shortcuts in start menu if you follow this article and read To Add or Delete a Shortcut or Folder part.
The best way is to install software again to repair all your shortcuts.
Your logs and system are clean now. I'm glad we fix up your computer. We need to clean up your PC from programs we used.
Step 1
Please start OTL one more time and click CleanUp button. OTL will restart your system at the end. Remove all other application we used to clean your PC.
General recommendations
Here are some recommendations you should follow to minimize infection risk in the future:
1. Enable Windows Update
2. Delete Temp files
Download TFC to your desktop
3. Make Backups of Important Files
Please read this article Home Computer Data Backup.
4. Regularly update your software
To eliminate design flaws and security vulnerabilities, all software needs to be updated to the latest version or the vendor’s patch installed.
Sorry. My mistake. It was our last chance . Looks like that malware has permanently removed some of your shortcuts. You can add your self shortcuts in start menu if you follow this article and read To Add or Delete a Shortcut or Folder part.
The best way is to install software again to repair all your shortcuts.
Your logs and system are clean now. I'm glad we fix up your computer. We need to clean up your PC from programs we used.
Step 1
Please start OTL one more time and click CleanUp button. OTL will restart your system at the end. Remove all other application we used to clean your PC.
General recommendations
Here are some recommendations you should follow to minimize infection risk in the future:
1. Enable Windows Update
- Click Start, click Run, type sysdm.cpl, and then press ENTER.
- Click the Automatic Updates tab, and then click to select one of the following options. We recommend that you select the Automatic (recommended) Automatically download recommended updates for my computer and install them option.
- Click OK button
2. Delete Temp files
Download TFC to your desktop
- Open the file and close any other windows.
- It will close all programs itself when run, make sure to let it run uninterrupted.
- Click the Start button to begin the process. The program should not take long to finish its job
- Once its finished it should reboot your machine, if not, do this yourself to ensure a complete clean
3. Make Backups of Important Files
Please read this article Home Computer Data Backup.
4. Regularly update your software
To eliminate design flaws and security vulnerabilities, all software needs to be updated to the latest version or the vendor’s patch installed.
#18
Posted 19 May 2011 - 11:03 PM
Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.
If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.
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If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.
Everyone else please begin a New Topic.
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