[Ken1156]

1. Windows automatic update does not function,
2. I removed XP Total security 2011 w/ MBAM, having to rename it to .com from .exe
3. I updated Adobe Acrobat Reader to Version X.
4. I discovered the Hosts file is SRH - I can not delete or replace in Safe mode.

What do I do now?

Attached Files

•  OTL.Txt   47.49KB   153 downloads
•  Extras.Txt   41.46KB   122 downloads

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Hello Ken1156 and welcome to G2G!

My nick is maliprog and I'll will be your technical support on this issue. Before we start please read my notes carefully:

NOTE:

• Malware removal is NOT instantaneous, most infections require several courses of action to completely eradicate.
• Absence of symptoms does not always mean the computer is clean
• Kindly follow my instructions in the order posted. Order is crucial in cleaning process.
• Please DO NOT run any scans or fix on your own without my direction.
• Please read all of my response through at least once before attempting to follow the procedures described.
• If there's anything you don't understand or isn't totally clear, please come back to me for clarification.
• Please do not attach any log files to your replies unless I specifically ask you. Instead please copy and paste so as to include the log in your reply.
• You must reply within 3 days or your topic will be closed

Step 1

Please close all running programs and Run OTL

• Under the Custom Scans/Fixes box at the bottom, paste in the following
  
  

  :OTL
  IE - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0
  IE - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyServer" = http=127.0.0.1:25437
  FF - prefs.js..network.proxy.http: "127.0.0.1"
  FF - prefs.js..network.proxy.http_port: 25437
  FF - prefs.js..network.proxy.type: 4
  O3 - HKCU\..\Toolbar\WebBrowser: (no name) - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - No CLSID value found.
  O3 - HKCU\..\Toolbar\WebBrowser: (no name) - {604BC32A-9680-40D1-9AC6-E06B23A1BA4C} - No CLSID value found.
  O16 - DPF: {B9BE4AC6-505E-480F-BAC1-35512FBA992F} http://24.229.31.33:7000/eDVR.cab (EFOcx Control)
  O33 - MountPoints2\{4b3d9283-dabd-11df-b74d-0023ae9d1786}\Shell\AutoRun\command - "" = dwm.exe
  [2011/05/02 08:50:40 | 000,013,704 | -HS- | M] () -- C:\Documents and Settings\John Casella\Local Settings\Application Data\23632tqd15c66kbesf6gf6o1531yloq3la6gi1ul1ms60n2
  [2011/05/02 08:50:40 | 000,013,704 | -HS- | M] () -- C:\Documents and Settings\All Users\Application Data\23632tqd15c66kbesf6gf6o1531yloq3la6gi1ul1ms60n2
  [2011/02/23 11:19:10 | 000,000,000 | -HSD | M] -- C:\Documents and Settings\All Users\Application Data\cc7f45
  
  :Files
  C:\Documents and Settings\John Casella\Local Settings\Application Data\23632tqd15c66kbesf6gf6o1531yloq3la6gi1ul1ms60n2
  C:\Documents and Settings\All Users\Application Data\23632tqd15c66kbesf6gf6o1531yloq3la6gi1ul1ms60n2
  ipconfig /flushdns /c
  
  :Commands
  [purity]
  [emptytemp]
  [emptyflash]
  [Reboot]

• Then click the Run Fix button at the top
• Let the program run unhindered, reboot the PC when it is done
• Post the fix log it produces in your next reply.

Step 2

Download

repairupdates.zip

to your Desktop. UnZip it on your desktop and run repairupdates.bat by double click on it. Wait until program finish and it will close itself. Try to start updates now.

NOTE: Sometimes it is necessary to disable and then enable update in Control Panel to finish repair them.

Step 3

Please don't forget to include these items in your reply:

• OTL fix log

It would be helpful if you could post each log in separate post

[maliprog]

Hello Ken1156 and welcome to G2G!

My nick is maliprog and I'll will be your technical support on this issue. Before we start please read my notes carefully:

NOTE:

• Malware removal is NOT instantaneous, most infections require several courses of action to completely eradicate.
• Absence of symptoms does not always mean the computer is clean
• Kindly follow my instructions in the order posted. Order is crucial in cleaning process.
• Please DO NOT run any scans or fix on your own without my direction.
• Please read all of my response through at least once before attempting to follow the procedures described.
• If there's anything you don't understand or isn't totally clear, please come back to me for clarification.
• Please do not attach any log files to your replies unless I specifically ask you. Instead please copy and paste so as to include the log in your reply.
• You must reply within 3 days or your topic will be closed

Step 1

Please close all running programs and Run OTL

• Under the Custom Scans/Fixes box at the bottom, paste in the following
  
  

  :OTL
  IE - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0
  IE - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyServer" = http=127.0.0.1:25437
  FF - prefs.js..network.proxy.http: "127.0.0.1"
  FF - prefs.js..network.proxy.http_port: 25437
  FF - prefs.js..network.proxy.type: 4
  O3 - HKCU\..\Toolbar\WebBrowser: (no name) - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - No CLSID value found.
  O3 - HKCU\..\Toolbar\WebBrowser: (no name) - {604BC32A-9680-40D1-9AC6-E06B23A1BA4C} - No CLSID value found.
  O16 - DPF: {B9BE4AC6-505E-480F-BAC1-35512FBA992F} http://24.229.31.33:7000/eDVR.cab (EFOcx Control)
  O33 - MountPoints2\{4b3d9283-dabd-11df-b74d-0023ae9d1786}\Shell\AutoRun\command - "" = dwm.exe
  [2011/05/02 08:50:40 | 000,013,704 | -HS- | M] () -- C:\Documents and Settings\John Casella\Local Settings\Application Data\23632tqd15c66kbesf6gf6o1531yloq3la6gi1ul1ms60n2
  [2011/05/02 08:50:40 | 000,013,704 | -HS- | M] () -- C:\Documents and Settings\All Users\Application Data\23632tqd15c66kbesf6gf6o1531yloq3la6gi1ul1ms60n2
  [2011/02/23 11:19:10 | 000,000,000 | -HSD | M] -- C:\Documents and Settings\All Users\Application Data\cc7f45
  
  :Files
  C:\Documents and Settings\John Casella\Local Settings\Application Data\23632tqd15c66kbesf6gf6o1531yloq3la6gi1ul1ms60n2
  C:\Documents and Settings\All Users\Application Data\23632tqd15c66kbesf6gf6o1531yloq3la6gi1ul1ms60n2
  ipconfig /flushdns /c
  
  :Commands
  [purity]
  [emptytemp]
  [emptyflash]
  [Reboot]

• Then click the Run Fix button at the top
• Let the program run unhindered, reboot the PC when it is done
• Post the fix log it produces in your next reply.

Step 2

Download

repairupdates.zip

to your Desktop. UnZip it on your desktop and run repairupdates.bat by double click on it. Wait until program finish and it will close itself. Try to start updates now.

NOTE: Sometimes it is necessary to disable and then enable update in Control Panel to finish repair them.

Step 3

Please don't forget to include these items in your reply:

• OTL fix log

It would be helpful if you could post each log in separate post

[Ken1156]

Hello Maliprog;

While waiting for a reply, I dug around and found the Microsoft Fixit to Auto updates, used it and Auto updates is now working.

I downloaded RogueKiller, installed and ran it several times, replacing the Hosts file and removing several suspicious looking items.

I apologize for not waiting for your instructions before jumping in with pick and shovel.

I will wait for your reply – I really want to get the malware out.

Thanks for your help
Ken1156

[maliprog]

Hi Ken1156,

So, you done your homework . Let's see is there anything left.

Please download Malwarebytes' Anti-Malware

Double Click mbam-setup.exe to install the application.

• Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
• If an update is found, it will download and install the latest version.
• Once the program has loaded, select "Perform Quick Scan", then click Scan.
• The scan may take some time to finish, so please be patient.
• When the scan is complete, click OK, then Show Results to view the results.
• Make sure that everything is checked, and click Remove Selected.
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
• Copy&Paste the entire report in your next reply.

Extra Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.

[Ken1156]

Hello Maliprog;

Here's the MBAM Log:

Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Database version: 6569

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

5/13/2011 3:47:40 PM
mbam-log-2011-05-13 (15-47-40).txt

Scan type: Quick scan
Objects scanned: 171048
Time elapsed: 3 minute(s), 3 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

This appears to be good news! What's next?

Thanks again for your guidance.

[maliprog]

Hi Ken1156,

How is your system now? Any problems?

[Ken1156]

Hello Maliprog;

Everything seems to be working fine. Am I good to go? Perhaps another OTL run?

Thanks for all your help.

Ken1156

[maliprog]

Hi Ken1156,

Your logs and system are clean now. I'm glad we fix up your computer. We need to clean up your PC from programs we used.

Step 1

Please start OTL one more time and click CleanUp button. OTL will restart your system at the end. Remove all other application we used to clean your PC.

General recommendations

Here are some recommendations you should follow to minimize infection risk in the future:

1. Enable Windows Update

• Click Start, click Run, type sysdm.cpl, and then press ENTER.
• Click the Automatic Updates tab, and then click to select one of the following options. We recommend that you select the Automatic (recommended) Automatically download recommended updates for my computer and install them option.
• Click OK button

2. Delete Temp files

Download TFC to your desktop

• Open the file and close any other windows.
• It will close all programs itself when run, make sure to let it run uninterrupted.
• Click the Start button to begin the process. The program should not take long to finish its job
• Once its finished it should reboot your machine, if not, do this yourself to ensure a complete clean

3. Make Backups of Important Files

Please read this article Home Computer Data Backup.


4. Regularly update your software

To eliminate design flaws and security vulnerabilities, all software needs to be updated to the latest version or the vendor’s patch installed.

You should download Update Checker from here. The program will automaticly check for newer version of software installed on your system.

[maliprog]

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.