Can I restore to factory state without a cd?
Posted 11 May 2011 - 02:03 PM
Posted 11 May 2011 - 03:27 PM
Restore will take the system back to before the problem started but will not rid you of any active infection.
I suggest you read the 'Start Here' topic found HERE. With these self-help tools you have a high chance of fixing the problems on your own. If you are still having problems after following Step 3 of the guide, continue with Step 4 and 5 and post in the Malware Forum. If you are unable to run any programs, Please create a topic stating what you have tried so far and that you are unable to run any programs. Also, Please do NOT post the logs in this thread.
If you are still having issues after the malware expert gives you a clean bill of health, Please return to THIS thread and we will pursue other options to help you solve your current problem(s).
Add a link to this topic so that malware tech can see what steps have been taken here
Posted 11 May 2011 - 04:40 PM
The key to use is F10 at Sony logo on startup to access the Recovery Partition. This should wipe the drive clean and restore it back to factory new settings.
If no recovery partition is present then you will need to order a set of recovery disks from Sony. Should be less then 50USD.
If you want all the original drivers for your system then go HERE
Posted 03 June 2011 - 08:11 AM
It has been 23 days since your last response and I was wondering if the issue has been resolved?
If so can you explain how it was resolved so others may be able to fix it if they have the same issue.
If not please let us know and we can continue with helping you to resolve the issue.
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