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Problems with Win 7 Security 2011


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#1
melmartin

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Hello, I unfortunately have gotten "Win 7 Security 2011" which is not allowing me to use the Internet or even open Google. I have tried using the computer in Safe Mode, but I am still not able to open MozillaFirefox to even download OTL or something like that to do a scan.

******
Okay, since posting this, I have done a system restore and am now able to use Mozilla. I did an OTL log, and I have attached it to this post. I'm not sure if the problem is still there after the system restore.
Any help you can provide or suggestions are most appreciated! Thanks.

(The laptop that has the "Win 7 Security 2011" problem is an ACER one series Model NAV50)

Thanks in advance for your help! :)

Edited by melmartin, 11 May 2011 - 11:03 PM.

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#2
melmartin

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I apologize that I forgot to attach the OTL to the previous post, so here it is now :)
Thank you again for taking the time to look through it for me.

Attached Files

  • Attached File  OTL.Txt   43.57KB   59 downloads

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#3
maliprog

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Hello melmartin and welcome to G2G! :)

My nick is maliprog and I'll will be your technical support on this issue. Before we start please read my notes carefully:

NOTE:
  • Malware removal is NOT instantaneous, most infections require several courses of action to completely eradicate.
  • Absence of symptoms does not always mean the computer is clean
  • Kindly follow my instructions in the order posted. Order is crucial in cleaning process.
  • Please DO NOT run any scans or fix on your own without my direction.
  • Please read all of my response through at least once before attempting to follow the procedures described.
  • If there's anything you don't understand or isn't totally clear, please come back to me for clarification.
  • Please do not attach any log files to your replies unless I specifically ask you. Instead please copy and paste so as to include the log in your reply.
  • You must reply within 3 days or your topic will be closed

Step 1

Please close all running programs and Run OTL
  • Under the Custom Scans/Fixes box at the bottom, paste in the following

    :OTL
    IE - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 1
    IE - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyOverride" = *.local
    IE - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyServer" = http=127.0.0.1:52020
    FF - prefs.js..network.proxy.http: "127.0.0.1"
    FF - prefs.js..network.proxy.http_port: 52020
    FF - prefs.js..network.proxy.type: 0
    O3 - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found.
    O4 - HKCU..\Run: [msnmsgr] File not found
    [2011/05/11 21:25:25 | 000,006,502 | -HS- | M] () -- C:\Users\user\AppData\Local\230t17d8r0p00q1761g3mnq4h8r4n7k5w62
    [2011/05/11 21:25:25 | 000,006,502 | -HS- | M] () -- C:\ProgramData\230t17d8r0p00q1761g3mnq4h8r4n7k5w62

    :Files
    ipconfig /flushdns /c
    C:\Users\user\AppData\Local\230t17d8r0p00q1761g3mnq4h8r4n7k5w62
    C:\ProgramData\230t17d8r0p00q1761g3mnq4h8r4n7k5w62

    :Commands
    [purity]
    [emptytemp]
    [emptyflash]
    [resethosts]
    [Reboot]

  • Then click the Run Fix button at the top
  • Let the program run unhindered, reboot the PC when it is done
  • Post the fix log it produces in your next reply.

Step 2

Please download Malwarebytes' Anti-Malware

Double Click mbam-setup.exe to install the application.
  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish, so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply.
Extra Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.

Step 3

Please don't forget to include these items in your reply:

  • OTL fix log
  • Malwarebytes log
It would be helpful if you could post each log in separate post
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#4
melmartin

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Dear Maliprog,

Thanks so much for your help! I did the OTL fix and I rebooted. When the OTL notepad came up tho, it kept said "not responding" for a really really long time. So, eventually I closed it. Sorry, I don't know what to post here since I don't have the OTL thing.

I wasn't sure if I should move ahead to step 2 of your instructions or if i should redo the OTL thing? Just thot I'd ask before making a misstep. Thank u so much for your help! :unsure:

~Mel :)
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#5
maliprog

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If you can please run Malwarebytes, Step 2, and post log here for me. After that test your system and let me know how is it.
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#6
melmartin

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thanks for your prompt reply!

here is the mbam log:

Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Database version: 6559

Windows 6.1.7600
Internet Explorer 8.0.7600.16385

5/12/2011 2:12:21 AM
mbam-log-2011-05-12 (02-12-21).txt

Scan type: Quick scan
Objects scanned: 141712
Time elapsed: 5 minute(s), 44 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)
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#7
maliprog

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How is your system now? Any problems?

Download aswMBR.exe ( 511KB ) to your desktop.

  • Double click the aswMBR.exe to run it
  • Click the "Scan" button to start scan
  • On completion of the scan click save log, save it to your desktop and post in your next reply

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#8
melmartin

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My system seems to be running perfectly, as far as I can tell! :unsure:

Here's the scan output attached! :) THanks so much for looking at it.

Attached Files


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#9
maliprog

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Hi melmartin,

Your logs and system are clean now. I'm glad we fix up your computer. We need to clean up your PC from programs we used.

Step 1

Please start OTL one more time and click CleanUp button. OTL will restart your system at the end. Remove all other application we used to clean your PC.

General recommendations

Here are some recommendations you should follow to minimize infection risk in the future:

1. Enable Windows Update
  • Click Start, click Run, type sysdm.cpl, and then press ENTER.
  • Click the Automatic Updates tab, and then click to select one of the following options. We recommend that you select the Automatic (recommended) Automatically download recommended updates for my computer and install them option.
  • Click OK button

2. Delete Temp files

Download TFC to your desktop
  • Open the file and close any other windows.
  • It will close all programs itself when run, make sure to let it run uninterrupted.
  • Click the Start button to begin the process. The program should not take long to finish its job
  • Once its finished it should reboot your machine, if not, do this yourself to ensure a complete clean

3. Make Backups of Important Files

Please read this article Home Computer Data Backup.


4. Regularly update your software

To eliminate design flaws and security vulnerabilities, all software needs to be updated to the latest version or the vendor’s patch installed.

You should download Update Checker from here. The program will automaticly check for newer version of software installed on your system.
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#10
maliprog

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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