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pc will not let me on internet


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#1
jimbo10

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I am running xp service pack 3 It will not let me on the internet.I go into control panel to internet options and it will not let me in there.need help thanks.I also tried safe mode with no success.this is my decktop computer

Edited by jimbo10, 13 May 2011 - 10:58 AM.

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#2
rshaffer61

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I see you never finished your malware topic HERE.
Most likely the same issue so I suggest you pm the malware tech who was assisting you and ask that the topic be reopened and complete all the steps he suggests till he declares your system clean or sends you back to this topic.
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#3
jimbo10

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this is a new topic with my decktop computer
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#4
rshaffer61

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OTL by OldTimer - Version 3.2.22.3 Folder = C:\Documents and Settings\jim.JIM-14620F6867E\Desktop
Windows XP Professional Edition Service Pack 3 (Version = 5.1.2600) - Type = NTWorkstation
Internet Explorer (Version = 8.0.6001.18702)

This is from the malware topic and shows a desktop system. :unsure: :)
Regardless try this.
Please Go to

1: START and the click on RUN
2: Type in devmgmt.msc
3: Click Enter


To do a screenshot please have click on your Print Screen on your keyboard. It is normally the key above your number pad between the F12 key and the Scroll Lock key
Now go to Start and then to All Programs
Scroll to Accessories and then click on Paint
In the Empty White Area click and hold the CTRL key and then click the V
Go to the File option at the top and click on Save as
Save as file type JPEG and save it to your Desktop


Attach it to your next reply
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#5
jimbo10

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untitled.JPG
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#6
rshaffer61

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Nic card issue.
Name brand system and if so what make and model please.
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#7
jimbo10

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how do i find that
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#8
rshaffer61

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Is your computer a Dell compaq or hp or is it a custom built system?
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#9
jimbo10

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It is custom build
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#10
rshaffer61

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Download and install Free Everest Home Edition
Open it.
1: In left pane expand Computer folder.
2: Click once on Summary
3: In upper menu, go Report
4: And then to Quick Report-Summary
5: Save it in text file, and paste it in your next post.
Click the + by computer, click on Sensor. Get a screenshot and post it so I can check your temps and voltages...


DO NOT INCLUDE ANYTHING UNDER THE LINE THAT SAYS "DEBUG- PCI"
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#11
rshaffer61

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Are you still having problems with your issue?
It has been 31 days since your last response and I was wondering if the issue has been resolved?
If so can you explain how it was resolved so others may be able to fix it if they have the same issue.
If not please let us know and we can continue with helping you to resolve the issue.
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