Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

Blue Screen Memory Dump Crash


  • Please log in to reply

#1
rhymin

rhymin

    Member

  • Member
  • PipPipPip
  • 210 posts
My PC keeps crashing. Mostly from a blue screen memory dump crash. A window pops up when it turns back on that says "Windows has recovered from an unexpected shutdown - Windows can check online for a solution to the problem." Then it gives a code that I have copied and will paste:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: 50
BCP1: FFFFF880038131C0
BCP2: 0000000000000000
BCP3: FFFFF880012D2A76
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\051611-25818-01.dmp
C:\Users\Brad\AppData\Local\Temp\WER-33259-0.sysdata.xml

Is this helpful at all? Thanks.
  • 1

Advertisements


#2
rshaffer61

rshaffer61

    Moderator

  • Moderator
  • 34,114 posts
Hello rhymin.... Welcome to
GeeksToGo, :yes:
:) :unsure:

I'm sorry to hear about your issue. We will try to help you resolve this as soon as possible.
  • Please understand we are all volunteers and we are not here all the time.
  • Sometimes it may be a extended amount of time to get back to you. If it has been
    more then 3 days please shoot me a PM and I will try to get back to you quickly
    then.
  • Please do the following and supply the requested information as needed. If you
    don't understand my instructions please ask and I will try to explain them
    clearer for you.
  • Do not attempt any steps unless instructed or ask before to
    make sure they will not cause any further issues.
First explanation of the bug check below. What AV are you usinng?

0x00000050: PAGE_FAULT_IN_NONPAGED_AREA
(Click to consult the online MSDN article.)
Requested data was not in memory. An invalid system memory address was referenced. Defective memory (including main memory, L2 RAM cache, video RAM) or incompatible software (including remote control and antivirus software) might cause this Stop message, as may other hardware problems (e.g., incorrect SCSI termination or a flawed PCI card). Use the General Troubleshooting of STOP Messages checklist above.



If you have more than one RAM module installed, try starting computer with one RAM stick at a time.

NOTE Keep in mind, the manual check listed above is always superior to the software check, listed below. DO NOT proceed with memtest, if you can go with option A

B. If you have only one RAM stick installed...
...run memtest...

1. Download - Pre-Compiled Bootable ISO (.zip)
2. Unzip downloaded memtest86+-2.11.iso.zip file.
3. Inside, you'll find memtest86+-2.11.iso file.
4. Download, and install ImgBurn: http://www.imgburn.com/
5. Insert blank CD into your CD drive.
6. Open ImgBurn, and click on Write image file to disc
7. Click on Browse for a file... icon:

Posted Image

8. Locate memtest86+-2.11.iso file, and click Open button.
9. Click on ImgBurn green arrow to start burning bootable memtest86 CD:

Posted Image

10. Once the CD is created, boot from it, and memtest will automatically start to run. You may have to change the boot sequence in your BIOS to make it work right.

To change Boot Sequence in your BIOS

Reboot the system and at the first post screen (where it is counting up memory) start tapping the DEL button
This will enter you into the Bios\Cmos area.
Find the Advanced area and click Enter
Look for Boot Sequence or Boot Options and highlight that click Enter
Now highlight the first drive and follow the directions on the bottom of the screen on how to modify it and change it to CDrom.
Change the second drive to the C or Main Drive
Once that is done then click F10 to Save and Exit
You will prompted to enter Y to verify Save and Exit. Click Y and the system will now reboot with the new settings.


The running program will look something like this depending on the size and number of ram modules installed:


Posted Image

It's recommended to run 5-6 passes. Each pass contains very same 8 tests.

This will show the progress of the test. It can take a while. Be patient, or leave it running overnight.

Posted Image

The following image is the test results area:

Posted Image

The most important item here is the “errors” line. If you see ANY errors, even one, most likely, you have bad RAM.
  • 0

#3
rshaffer61

rshaffer61

    Moderator

  • Moderator
  • 34,114 posts
Are you still having problems with your issue?
It has been 18 days since your last response and I was wondering if the issue has been resolved?
If so can you explain how it was resolved so others may be able to fix it if they have the same issue.
If not please let us know and we can continue with helping you to resolve the issue.
  • 0

#4
rhymin

rhymin

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 210 posts
Sorry about the long delay. I did run the memory test and found out that there were no errors on either of my DDR2 sticks.
  • 0

#5
rshaffer61

rshaffer61

    Moderator

  • Moderator
  • 34,114 posts
OK so lets take a look at your software then.
Mainly your Antivirus you are running.
Can you tell me what it is and what version?
  • 0

#6
rhymin

rhymin

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 210 posts
AVG 9.0.901
  • 0

#7
rshaffer61

rshaffer61

    Moderator

  • Moderator
  • 34,114 posts
Looks like the newest version is 10.0.1382 and is available in both a 32 and 64 bit version.
You might see about updating your version and make sure it is the correct bit version.
  • 0

#8
rhymin

rhymin

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 210 posts
Will do, but I'm not sure how to check if its the 32 or 64 bit version when I look at the details.
  • 0

#9
rshaffer61

rshaffer61

    Moderator

  • Moderator
  • 34,114 posts
Right click on My Computer and then click on Properties
I believe it is there in Win7
  • 0

#10
rhymin

rhymin

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 210 posts
My bad, I meant how to check the bit for AVG. I am running Windows 7 64 bit.
  • 0

#11
rshaffer61

rshaffer61

    Moderator

  • Moderator
  • 34,114 posts
Ah ok open the AVG main window and somewhere near the top of the window there should be a Help or Tools area. Clicking on that should give you the option to check version or About.
  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP