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service pack2 installed but service pack 3 still present

Started by el_jack , May 23 2011 07:42 PM

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#1
el_jack

Posted 23 May 2011 - 07:42 PM

Member

Member
110 posts

I had to do a repair install to a laptop that has windows xp. It went back to service pack 2. before i did the install the machine had service pack 3. Now the machine has a ntoskrnlpa.exe error. I went to the control panel in safemode and the service pack 3 is in the installed list. I tried to uninstall it and a window popped up saying the the following have changed (a list of files on the machine) and removing service pack 3 might cause them not to function correctly. The machine states that the machine currently has sp2 installed.

I want to know will the sp3 cause problems if I remove it. I thinking it may be the cause of the bosd. I can't do an update to sp3, an error window pops up and says access denied.

If there are any out there that has had a situation like this please feel free to give input.

Thanks alot

#2
Neil Jones

Posted 24 May 2011 - 03:38 PM

Member 5k

Member
8,476 posts

Don't uninstall it.
Get SP3 from Microsoft's website, or Windows Update. This should replace everything and bring the system back to SP3 and a stable setup.