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Pls help! What has my kid done? [CLOSED]


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#1
ohmom

ohmom

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Allowed my teenager to use my computer for *important homework* and now it is acting weird, pop ups, wrong home page, *questionable* ads. There is something not okay here. Norton isn't able to fix it, and I am at a loss. Would appreciate any suggestions/help. Thanks.

Logfile of HijackThis v1.99.1
Scan saved at 9:28:03 PM, on 5/29/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Norton Internet Security\ISSVC.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\CTsvcCDA.EXE
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTBCM\Binn\sqlservr.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\MsPMSPSv.exe
C:\Program Files\Linksys Wireless-G USB Wireless Network Monitor\WLService.exe
C:\Program Files\Linksys Wireless-G USB Wireless Network Monitor\WUSB54Gv4.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\appuu.exe
C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\Program Files\Musicmatch\Musicmatch Jukebox\mm_tray.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\Linksys Wireless-G USB Wireless Network Monitor\InfoMyCa.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Dell Support\DSAgnt.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\System32\svchost.exe
C:\PROGRA~1\NORTON~1\NORTON~1\navw32.exe
C:\PROGRA~1\NORTON~1\NORTON~1\navw32.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\DOCUME~1\VALUED~1\LOCALS~1\Temp\Temporary Directory 1 for hijackthis.zip\HijackThis.exe
C:\Program Files\Messenger\msmsgs.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\xpegr.dll/sp.html#49693
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\xpegr.dll/sp.html#49693
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\xpegr.dll/sp.html#49693
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\xpegr.dll/sp.html#49693
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\xpegr.dll/sp.html#49693
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\xpegr.dll/sp.html#49693
R3 - Default URLSearchHook is missing
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: Class - {93674FCF-119D-EBAC-174F-9BA8737F9ADD} - C:\WINDOWS\system32\d3gi32.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O2 - BHO: Class - {E69D821E-A0D8-880B-A771-4CEAE70AC39A} - C:\WINDOWS\system32\msao32.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [IntelMeM] C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [MMTray] C:\Program Files\Musicmatch\Musicmatch Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [WUSB54Gv4] C:\Program Files\Linksys Wireless-G USB Wireless Network Monitor\InvokeSvc3.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [javanh32.exe] C:\WINDOWS\javanh32.exe
O4 - HKLM\..\Run: [iewn32.exe] C:\WINDOWS\iewn32.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [javaxh32.exe] C:\WINDOWS\javaxh32.exe
O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
O4 - HKLM\..\Run: [appyh.exe] C:\WINDOWS\system32\appyh.exe
O4 - HKLM\..\Run: [appuu.exe] C:\WINDOWS\system32\appuu.exe
O4 - HKLM\..\RunOnce: [netqp.exe] C:\WINDOWS\system32\netqp.exe
O4 - HKLM\..\RunOnce: [addqz.exe] C:\WINDOWS\system32\addqz.exe
O4 - HKLM\..\RunOnce: [ipvp32.exe] C:\WINDOWS\system32\ipvp32.exe
O4 - HKLM\..\RunOnce: [apipm.exe] C:\WINDOWS\apipm.exe
O4 - HKLM\..\RunOnce: [javanx.exe] C:\WINDOWS\system32\javanx.exe
O4 - HKLM\..\RunOnce: [ntvu.exe] C:\WINDOWS\ntvu.exe
O4 - HKLM\..\RunOnce: [sdkge32.exe] C:\WINDOWS\sdkge32.exe
O4 - HKLM\..\RunOnce: [sdkzk32.exe] C:\WINDOWS\system32\sdkzk32.exe
O4 - HKLM\..\RunOnce: [mfcyh.exe] C:\WINDOWS\mfcyh.exe
O4 - HKLM\..\RunOnce: [mfckv32.exe] C:\WINDOWS\mfckv32.exe
O4 - HKLM\..\RunOnce: [sysmk.exe] C:\WINDOWS\sysmk.exe
O4 - HKLM\..\RunOnce: [d3bl.exe] C:\WINDOWS\system32\d3bl.exe
O4 - HKLM\..\RunOnce: [netdg.exe] C:\WINDOWS\system32\netdg.exe
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O23 - Service: Remote Procedure Call (RPC) Helper ( 11F#`I) - Unknown owner - C:\WINDOWS\ieao32.exe" /s (file missing)
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.EXE
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: ISSvc (ISSVC) - Symantec Corporation - C:\Program Files\Norton Internet Security\ISSVC.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: WUSB54Gv4SVC - Unknown owner - C:\Program Files\Linksys Wireless-G USB Wireless Network Monitor\WLService.exe" "WUSB54Gv4.exe (file missing)
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#2
Justin

Justin

    I do a little bit of everything

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Hello, welcome to the GeekstoGo Forums!

My name is Justin, and I will be helping you clean up your system. lets get started!

You are running HijackThis from its zipped archive; please create a new folder for it and unzip the program into it. It is very important you do this before anything else!

You have a CoolWebSearch infection.

Download AboutBuster5 here

Download CWShredder here to its own folder.

Update CWShredder

* Open CWShredder and click I AGREE
* Click Check For Update
* Close CWShredder

Update About:Buster

* Unzip the contents of AboutBuster.zip and an AboutBuster directory will be created.
* Navigate to the AboutBuster directory and double-click on AboutBuster.exe.
* Click "OK" at the prompt with instructions.
* Click "Update" and then "Check For Update" to begin the update process.
* If any updates exist please download them by clicking "Download Update" then click the X to close that window.
* Now close About:Buster

Please set your system to show
all files; please see here if you're unsure how to do this.

Please re-open HiJackThis and scan. Check the boxes next to all the entries listed below.

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\xpegr.dll/sp.html#49693
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\xpegr.dll/sp.html#49693
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\xpegr.dll/sp.html#49693
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\xpegr.dll/sp.html#49693
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\xpegr.dll/sp.html#49693
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\xpegr.dll/sp.html#49693
R3 - Default URLSearchHook is missing
O2 - BHO: Class - {93674FCF-119D-EBAC-174F-9BA8737F9ADD} - C:\WINDOWS\system32\d3gi32.dll
O2 - BHO: Class - {E69D821E-A0D8-880B-A771-4CEAE70AC39A} - C:\WINDOWS\system32\msao32.dll
O4 - HKLM\..\Run: [javanh32.exe] C:\WINDOWS\javanh32.exe
O4 - HKLM\..\Run: [iewn32.exe] C:\WINDOWS\iewn32.exe
O4 - HKLM\..\Run: [javaxh32.exe] C:\WINDOWS\javaxh32.exe
O4 - HKLM\..\Run: [appyh.exe] C:\WINDOWS\system32\appyh.exe
O4 - HKLM\..\Run: [appuu.exe] C:\WINDOWS\system32\appuu.exe
O4 - HKLM\..\RunOnce: [netqp.exe] C:\WINDOWS\system32\netqp.exe
O4 - HKLM\..\RunOnce: [addqz.exe] C:\WINDOWS\system32\addqz.exe
O4 - HKLM\..\RunOnce: [ipvp32.exe] C:\WINDOWS\system32\ipvp32.exe
O4 - HKLM\..\RunOnce: [apipm.exe] C:\WINDOWS\apipm.exe
O4 - HKLM\..\RunOnce: [javanx.exe] C:\WINDOWS\system32\javanx.exe
O4 - HKLM\..\RunOnce: [ntvu.exe] C:\WINDOWS\ntvu.exe
O4 - HKLM\..\RunOnce: [sdkge32.exe] C:\WINDOWS\sdkge32.exe
O4 - HKLM\..\RunOnce: [sdkzk32.exe] C:\WINDOWS\system32\sdkzk32.exe
O4 - HKLM\..\RunOnce: [mfcyh.exe] C:\WINDOWS\mfcyh.exe
O4 - HKLM\..\RunOnce: [mfckv32.exe] C:\WINDOWS\mfckv32.exe
O4 - HKLM\..\RunOnce: [sysmk.exe] C:\WINDOWS\sysmk.exe
O4 - HKLM\..\RunOnce: [d3bl.exe] C:\WINDOWS\system32\d3bl.exe
O4 - HKLM\..\RunOnce: [netdg.exe] C:\WINDOWS\system32\netdg.exe
O23 - Service: Remote Procedure Call (RPC) Helper ( 11F#`I) - Unknown owner - C:\WINDOWS\ieao32.exe" /s (file missing)
O23 - Service: WUSB54Gv4SVC - Unknown owner - C:\Program Files\Linksys Wireless-G USB Wireless Network Monitor\WLService.exe" "WUSB54Gv4.exe (file missing)

Now close all windows other than HiJackThis, then click Fix Checked. Reboot into safe mode.

Restart your computer and as soon as it starts booting up again continuously tap F8. A menu should come up where you will be given the option to enter Safe Mode.

Please delete these files using Windows Explorer(if present):

C:\WINDOWS\xpegr.dll/sp.html#49693
C:\WINDOWS\javanh32.exe
C:\WINDOWS\iewn32.exe
C:\WINDOWS\javaxh32.exe
C:\WINDOWS\system32\appyh.exe
C:\WINDOWS\system32\appuu.exe
C:\WINDOWS\system32\netqp.exe
C:\WINDOWS\system32\addqz.exe
C:\WINDOWS\system32\ipvp32.exe
C:\WINDOWS\apipm.exe
C:\WINDOWS\system32\javanx.exe
C:\WINDOWS\ntvu.exe
C:\WINDOWS\sdkge32.exe
C:\WINDOWS\system32\sdkzk32.exe
C:\WINDOWS\mfcyh.exe
C:\WINDOWS\mfckv32.exe
C:\WINDOWS\sysmk.exe
C:\WINDOWS\system32\d3bl.exe
C:\WINDOWS\system32\netdg.exe


Please run about:buster by RubbeRDuckY:

* Click Start and then OK to allow AboutBuster to scan for Alternate Data Streams.
* Click Yes to allow it to shutdown explorer.exe.
* It will begin to check your computer for malicious files. If it asks if you would like to do a second pass, allow it to do so.
* When it has finished, click Save Log. Make sure you save it as I may need a copy of it later.
* Reboot your computer into safe mode again

Now run CWShredder. Click I Agree, then Fix and then Next, let it fix everything it asks about. Reboot your computer into normal windows..



After that, Reboot.

Then post a new HiJackThis log for me to look at

Edited by Jfcap, 04 June 2005 - 10:25 PM.

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#3
Justin

Justin

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Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member with address of this thread. This applies only to the original topic starter. Everyone else please begin a New Topic.
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