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explorer.exe constantly crashing. help needed!


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#16
Render

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Hi,

No need for sfc log. I don't think that your problems are malware related. But please proceed with AVP Tool scan anyway just to be sure.

After this we will disable some of yours non-Microsoft context menu handlers.
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#17
shaunk37

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hey render,

ran the avp tool. didn't know i had that many trojans o_0

here's the logfile for the Important Events only.


Autoscan: completed 16 minutes ago (events: 6, objects: 1990254, time: 12:49:53)
2011/6/6 22:25:19 Task started
2011/6/6 23:36:29 Detected: Trojan.Win32.Vapsup.aecz C:\Program Files (x86)\VirtualDJ\Addons\Plugins\VideoEffect\StripClub.dll
2011/6/6 23:36:29 Detected: Backdoor.Win32.Turkojan.ocf C:\Program Files (x86)\VirtualDJ\Uninstall.exe
2011/6/7 9:10:17 Deleted: Trojan.Win32.Vapsup.aecz C:\Program Files (x86)\VirtualDJ\Addons\Plugins\VideoEffect\StripClub.dll
2011/6/7 9:10:18 Deleted: Backdoor.Win32.Turkojan.ocf C:\Program Files (x86)\VirtualDJ\Uninstall.exe
2011/6/7 11:15:13 Task completed

20 minutes after i ran the scan an rebooted into Windows, explorer.exe crashed again

let me know if u need anything else ;D

Edited by shaunk37, 07 June 2011 - 01:33 AM.

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#18
Render

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Hi,

Please do the following:

  • Please download ShellExView for x64 from here to your desktop.
  • Unzip it to your desktop and open shexview-x64 folder.
  • Run shexview.exe by double click on it.
  • On User Accont Control window click Yes button.
  • ShellExView window will open.

    Posted Image

    Click on Options menu and then on Filter by Extension By Type
    Select Context Menu and click on OK.

    Posted Image
  • Now disable non-Microsoft context menu handlers *one-by-one* and verify if the problem is solved.
  • To disable particular item select it click on File menu and then on Disable Selected Items.
  • If disabling one does not solve the problem, undo the disabled item and disable the next non-Microsoft handler.
  • Do the same until the problem is solved and finally identify the culprit.

Note: Scroll right to see the Company Name column in ShellExView.
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#19
shaunk37

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hi render,

guessing that this solution will take some time on my part to diagnose and see if everything works out.
thnx for the help and will get back to you asap on the results :)
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#20
Render

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OK. I will be here.
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#21
shaunk37

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hey render,

disabled all the non-Microsoft context menu handlers one-by-one but explorer.exe still crashing.
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#22
Render

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Hi,

OK. That's good. Now please go here and follow the instructions there to perform a clean boot.

Let me know the results.
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#23
shaunk37

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will get back to u asap render :)
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#24
Render

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OK.
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#25
Render

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Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
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