[tman157]

My wife has a Dell Inspiron Mini running Windows XP. All was well until we visited a news site where I believe something infected it with a virus or malware. Since then it ran slow, or Internet Explorer wouldn't start up (we were able to use Firefox) and we could just tell something was wrong. Ran Malware.org, but showed no problems.

Finally tried reloading the operating system for a fresh start. Went thru the process and all went well. The computer rebooted and said the version of Windows needed to be confirmed or re-registered. No problem...put in the product key. Now it just won't go anywhere. I rebooted and again it asked "do you want to register this version now" and I choose "yes", but it just goes to a background screen with no icons and just sits there.

It doesn't even give an option or place to enter the product key now.

Any help is appreciated.

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Please do not duplicate your topic. It makes more work for members and staff and could potentially get you mixed advice being given. Your original topic is HERE so please edit your original post to include any new info but do not reply to your topic or someone may think you are already getting assistance. Thank you for your cooperation and understanding.
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[rshaffer61]

Please do not duplicate your topic. It makes more work for members and staff and could potentially get you mixed advice being given. Your original topic is HERE so please edit your original post to include any new info but do not reply to your topic or someone may think you are already getting assistance. Thank you for your cooperation and understanding.
This topic is now closed.