Memory address line failure at B0020044, read 00fdfdfd expecting fdfdfdfd to resolve this issue try to reseat the memory. decreasing available memory. I have tried running the diagnostics test when starting up my laptop it gets to cpu 0 @ address 00_39000000 cpu 1 @ address 00_a7a0000 and stops there. it doesn't go any further than that. i bought this laptop on 3/2010 and it's running windows 7. not sure what other information about my laptop that you would need. i can't get into the computer anymore. if i do get it to boot all the way to the desktop. it goes to the blue screen and give me an error code which is 0x000000024 (not sure if that is the correct amount of zeros) and then stops working. I can get additional information off of the dell website using my tag service number. any help that you could give me would be greatly appreciated.
Memory address Line Failure
#1
Posted 31 May 2011 - 07:36 AM
Memory address line failure at B0020044, read 00fdfdfd expecting fdfdfdfd to resolve this issue try to reseat the memory. decreasing available memory. I have tried running the diagnostics test when starting up my laptop it gets to cpu 0 @ address 00_39000000 cpu 1 @ address 00_a7a0000 and stops there. it doesn't go any further than that. i bought this laptop on 3/2010 and it's running windows 7. not sure what other information about my laptop that you would need. i can't get into the computer anymore. if i do get it to boot all the way to the desktop. it goes to the blue screen and give me an error code which is 0x000000024 (not sure if that is the correct amount of zeros) and then stops working. I can get additional information off of the dell website using my tag service number. any help that you could give me would be greatly appreciated.
#2
Posted 31 May 2011 - 01:04 PM
GeeksToGo,
I'm sorry to hear about your issue. We will try to help you resolve this as soon as possible.
- Please understand we are all volunteers and we are not here all the time.
- Sometimes it may be a extended amount of time to get back to you. If it has been
more then 3 days please shoot me a PM and I will try to get back to you quickly
then. - Please do the following and supply the requested information as needed. If you
don't understand my instructions please ask and I will try to explain them
clearer for you. - Do not attempt any steps unless instructed or ask before to
make sure they will not cause any further issues.
First a explanation of the error code you provided.
0x00000024: NTFS_FILE_SYSTEM
(Click to consult the online MSDN article.)
A problem occurred within NTFS.SYS, the driver file that allows the system to read and write to NTFS file system drives. There may be a physical problem with the disk, or an Interrupt Request Packet (IRP) may be corrupted. Other common causes include heavy hard drive fragmentation, heavy file I/O, problems with some types of drive-mirroring software, or some antivirus software. I suggest running ChkDsk or ScanDisk as a first step; then disable all file system filters such as virus scanners, firewall software, or backup utilities. Check the file properties of NTFS.SYS to ensure it matches the current OS or SP version. Update all disk, tape backup, CD-ROM, or removable device drivers to the most current versions.
Next lets start with two diagnostics to check the memory and the hd.
Run hard drive diagnostics: http://www.tacktech....ay.cfm?ttid=287
Make sure, you select tool, which is appropriate for the brand of your hard drive.
Depending on the program, it'll create bootable floppy, or bootable CD.
If downloaded file is of .iso type, use ImgBurn: http://www.imgburn.com/ to burn .iso file to a CD (select "Write image file to disc" option), and make the CD bootable.
NOTE. If your hard drive is made by Toshiba, try the Hitachi DFT CD Image version of the software
Thanks to Broni for the instructions
If you have more than one RAM module installed, try starting computer with one RAM stick at a time.
NOTE Keep in mind, the manual check listed above is always superior to the software check, listed below. DO NOT proceed with memtest, if you can go with option A
B. If you have only one RAM stick installed...
...run memtest...
1. Download - Pre-Compiled Bootable ISO (.zip)
2. Unzip downloaded memtest86+-2.11.iso.zip file.
3. Inside, you'll find memtest86+-2.11.iso file.
4. Download, and install ImgBurn: http://www.imgburn.com/
5. Insert blank CD into your CD drive.
6. Open ImgBurn, and click on Write image file to disc
7. Click on Browse for a file... icon:
8. Locate memtest86+-2.11.iso file, and click Open button.
9. Click on ImgBurn green arrow to start burning bootable memtest86 CD:
10. Once the CD is created, boot from it, and memtest will automatically start to run. You may have to change the boot sequence in your BIOS to make it work right.
To change Boot Sequence in your BIOS
Reboot the system and at the first post screen (where it is counting up memory) start tapping the DEL button
This will enter you into the Bios\Cmos area.
Find the Advanced area and click Enter
Look for Boot Sequence or Boot Options and highlight that click Enter
Now highlight the first drive and follow the directions on the bottom of the screen on how to modify it and change it to CDrom.
Change the second drive to the C or Main Drive
Once that is done then click F10 to Save and Exit
You will prompted to enter Y to verify Save and Exit. Click Y and the system will now reboot with the new settings.
The running program will look something like this depending on the size and number of ram modules installed:
It's recommended to run 5-6 passes. Each pass contains very same 8 tests.
This will show the progress of the test. It can take a while. Be patient, or leave it running overnight.
The following image is the test results area:
The most important item here is the “errors” line. If you see ANY errors, even one, most likely, you have bad RAM.
#3
Posted 01 June 2011 - 11:30 AM
#4
Posted 01 June 2011 - 12:14 PM
#5
Posted 04 June 2011 - 10:17 AM
#6
Posted 04 June 2011 - 11:16 AM
Now before attempting to buy new memory I would suggest going to Crucial's online scanner and let it help you find the right memory for your system. Instructions below:
Go to HERE and run the Crucial online scanner.
This will give you the exact memory configuration for your system.
You do not have to buy the memory from there, but write down the information and if you need assistance in purchasing the upgrade memory GTG can assist with suggestions also.
#7
Posted 06 June 2011 - 10:24 AM
#8
Posted 06 June 2011 - 10:38 AM
I'm glad we could help and please let us know how everything works out for you.
If there is anything else we can do to help please feel free to ask. I appreciate that you allowed us to assist you with your issue and for your patience.
Thank you for choosing GeeksToGo for help.
This issue now appears to be resolved.
If other members are reading this and have a similar problem please begin a New Topic and someone will assist you as soon as possible
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