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"Processor Model Unknown"


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#1
Lylyann

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Hello,

Here is my story, I play World of Warcraft and I was wondering why I my FPS was so poor. I talked Technical Support for the game, they told me to call Technical Support for my computer because when entering "Dxdiag" it says "Processor Model Unknown" and that was causing my issue. They sent me a link in my e-mail to download, something for a chipset driver. Once I downloaded that my computer froze and I was told I would have to completely reboot my computer. So right now I'm doing Windows Updates and downloading stuff all over again. So, I broke my computer downloading that chipset driver thing for no reason because it STILL says "Processor Model Unknown"

How do I fix this? I'm horrible with computers, I mean really horrible.
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#2
123Runner

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Hello Lylyann.... Welcome to GeeksToGo,, Look around and enjoy the forums. If you need any help just post in the appropriate forum and we will be glad to help. We are all volunteers so please understand we are not always here and it may take some time to respond to your post. :) :unsure: :yes:

Sorry to hear about the problems. Lets see if we can get some info on your computer.

Download and install PC Wizard 2010

Run the program and it will analyze your computer and then display the results.
In the upper left hand corner click on the floppy icon.
You will get a save as screen.
Change the range bullet "only this selection" to be "selected category".
Make sure that text is selected for format.
Click on ok and you will be given a spot to save it to.

Attach it to your response.

After that we will look device manager to see what drivers are missing.
Please Go to

1: STARTand the click on RUN
2: Type in devmgmt.msc
3: Click Enter
4. Look for any entries with Yellow Exclamation ! marks or Red X's

In your next reply please include those results
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#3
Lylyann

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The yellow exclamation I have is: "Microsoft ISATAP Adapter #2" everything else looks fine.



Edit: Thank you very much for the help, the Technical Support for my computer does absolutely nothing to help and I cannot understand a word they're saying.

Attached Files


Edited by Lylyann, 02 June 2011 - 06:35 PM.

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#4
123Runner

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Per the specs on your unit.

Processor : AMD Athlon II X2 240 @ 2800MHz


<<< Processor >>>
> Processor : AMD Athlon II X2 240
> Frequency : 2800MHz
> Number of Core : 2
> Support : Socket AM3 (938)
> Cache L1 : 2 x 128KB
> Cache L2 : 2 x 1024KB
> Voltage VID : 1.500 V
> FPU Coprocessor : Present
> Core 1 Activity : 0%
> Core 2 Activity : 0%

According to a google search the Microsoft ISATAP Adapter #2 is a Vista bug.
Microsoft support states its ok


What other issues are you having?
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