Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

Random BSODs and crashes when powering up system before Windows can bo


  • Please log in to reply

#16
rshaffer61

rshaffer61

    Moderator

  • Moderator
  • 34,114 posts
Well I'm going to go for the most obvious choice right now.... MEMORY :)


If you have more than one RAM module installed, try starting computer with one RAM stick at a time.

NOTE Keep in mind, the manual check listed above is always superior to the software check, listed below. DO NOT proceed with memtest, if you can go with option A

B. If you have only one RAM stick installed...
...run memtest...

1. Download - Pre-Compiled Bootable ISO (.zip)
2. Unzip downloaded memtest86+-2.11.iso.zip file.
3. Inside, you'll find memtest86+-2.11.iso file.
4. Download, and install ImgBurn: http://www.imgburn.com/
5. Insert blank CD into your CD drive.
6. Open ImgBurn, and click on Write image file to disc
7. Click on Browse for a file... icon:

Posted Image

8. Locate memtest86+-2.11.iso file, and click Open button.
9. Click on ImgBurn green arrow to start burning bootable memtest86 CD:

Posted Image

10. Once the CD is created, boot from it, and memtest will automatically start to run. You may have to change the boot sequence in your BIOS to make it work right.

To change Boot Sequence in your BIOS

Reboot the system and at the first post screen (where it is counting up memory) start tapping the DEL button
This will enter you into the Bios\Cmos area.
Find the Advanced area and click Enter
Look for Boot Sequence or Boot Options and highlight that click Enter
Now highlight the first drive and follow the directions on the bottom of the screen on how to modify it and change it to CDrom.
Change the second drive to the C or Main Drive
Once that is done then click F10 to Save and Exit
You will prompted to enter Y to verify Save and Exit. Click Y and the system will now reboot with the new settings.


The running program will look something like this depending on the size and number of ram modules installed:


Posted Image

It's recommended to run 5-6 passes. Each pass contains very same 8 tests.

This will show the progress of the test. It can take a while. Be patient, or leave it running overnight.

Posted Image

The following image is the test results area:

Posted Image

The most important item here is the “errors” line. If you see ANY errors, even one, most likely, you have bad RAM.
  • 0

Advertisements


#17
MelancholyRose

MelancholyRose

    Member

  • Topic Starter
  • Member
  • PipPip
  • 69 posts
I don't know if this will help or is related, but my motherboard has gone dead recently, and I think it shorted out. I really had no warning of it... except strange things have happened with my computer and my boyfriend's as well in terms of motherboard acting up.

Shortly after building my boyfriend's machine, there were a couple of occasions where I kneeled down beside his machine and touched it, and the graphics seemed to have crashed to a black screen with the machine still running. Since I moved the case over to a more stable floor area, it no longer does this. It also used to make a very piercing whirring noise when his fans would spin, but doesn't any longer.

My graphics would also crash in the same manner to a black screen when watching videos on a video player of some sort, then plugging a device into a USB port.

I don't know if it's possible I built these in a messed up way that causes these problems. I figured it might be more information in case it related to these problems.
  • 0

#18
MelancholyRose

MelancholyRose

    Member

  • Topic Starter
  • Member
  • PipPip
  • 69 posts
I'll do the memtest as soon as I can, I don't have any blank discs that I can use at the moment, I'll have to purchase some to do this. I actually have a very, very lengthy list of tests to perform on this machine as well as suggested by other people, so I'm a little overwhelmed with stuff that I have to do with these computers, but I'll try to get them all done. The results of memtest will be the first thing I post, unless something dire and terrible happens.

Er, I mean, something worse than what's going on now, LOL.

Edited by MelancholyRose, 04 June 2011 - 05:19 PM.

  • 0

#19
rshaffer61

rshaffer61

    Moderator

  • Moderator
  • 34,114 posts

I actually have a very, very lengthy list of tests to perform on this machine as well as suggested by other people, so I'm a little overwhelmed with stuff that I have to do with these computers,


OK what kind of tests because that may interfere or change and diagnoses I have you run.
  • 0

#20
MelancholyRose

MelancholyRose

    Member

  • Topic Starter
  • Member
  • PipPip
  • 69 posts
Well I was told to reset the BIOS, check the voltage of RAM and possibly change that, running a CPU/RAM stress test, and possibly run a hard drive diagnostics.

Well maybe it's not a very long list, but it seems like a lot since I'm trying to fix two computers :/
  • 0

#21
MelancholyRose

MelancholyRose

    Member

  • Topic Starter
  • Member
  • PipPip
  • 69 posts
Hey, sorry it took me so long, but I finally got a blank disc available to put the iso file on and burned it, ran Memtest for many hours, did several passes on each individual stick.

No errors found.

This seems to be a common issue: Windows will not start up when powering on the machine. It froze/locked up twice in a row when I tried to start it up. I turned off the power, since I couldn't get the case switches to respond, and booted in Safe Mode. It booted just fine in that, and running his BIOS seems just fine, too.

When I "restart" his machine instead of shut it down and power it back on, it doesn't seem to crash at all. It only seems to do it when powering on. When it locked up these past couple times a moment ago, there was no BSOD involved. It just hung up and didn't move. Before, it was spamming BSODs like crazy and would give me one every single time I would try to start Windows. Once Windows is up and running, on occasion, Firefox will cause it to crash. But this time, it didn't. It seems to be working just fine for now, until something else happens.

I don't have the Windows disc with me here at his house, and I live an hour away from him, otherwise I would think to use the Startup Repair.

That's all I can say about it for now. My motherboard is still dead. I have to RMA, and waiting for a response from Asus to do so.
  • 0

#22
rshaffer61

rshaffer61

    Moderator

  • Moderator
  • 34,114 posts
Resetting the bios to defaults would have reset the ram voltages.
Hd test came back with no errors correct?
Memory passed according to your last post.
Lets see if windows recorded any events for the non startups.

  • Please download the Event Viewer Tool by Vino Rosso VEW and save it to your Desktop:
  • Double-click VEW.exe
  • Under 'Select log to query', select (as appropriate):
    • Application
    • System
  • Under 'Select type to list', select (as appropriate):
    • Error
    • Information
    • Warning
Then use the 'Date of events' or 'Number of events' as follows:

Either:
  • Click the radio button for 'Number of events'
    Type 3 in the 1 to 20 box (or any number from 1 to 20)
    Then click the Run button.
    Notepad will open with the output log.

  • Click the radio button for 'Date of events'
    In the From: boxes type today's date (presuming the crash happened today) 13 03 2011
    In the To: boxes type today's date (presuming the crash happened today) 13 03 2011
    Then click the Run button.
    Notepad will open with the output log.
Please post the Output log in your next reply
  • 0

#23
MelancholyRose

MelancholyRose

    Member

  • Topic Starter
  • Member
  • PipPip
  • 69 posts
I'm sorry that I haven't been responding, I've been busy as [bleep]. My boyfriend and I are both in the process of moving in to a new apartment and we've both had almost zero time on our hands, not to mention I've been going out of my mind with stress over my motherboard RMA which they only just now responded to me about, a few weeks later.

I haven't tried the most recent test you told me to do, yet, but I'm about to. I just shut down my boyfriend's machine for the first time in a little while and tried to see what happened and what errors I got when powering his machine back on. Windows would lock up almost every time I started his machine. Twice there was a blue screen and one of those was trying to get into Safe Mode. I captured what they said.

The first was SYSTEM_SERVICE_EXCEPTION
BC Code: 3B

The second didn't give and error name at all.
It just gave a stop error, ending in BCC 7F, and at the bottom said it was: ahcix64.sys, which I've seen cause many of his blue screens in the past. I'm going to try to see if I can also perform the test.

After powering Windows on normally a third time it just stayed black and did nothing else. It just sat there with a black screen and all you could see was the cursor. Finally, after another hard reset, I could get the poor thing to enter Safe Mode. Most of the time, Windows will start up with no problems if the machine is simply restarted, so I'm about to try that. Each time resetting the machine, it gets further into starting up Windows before crashing, it's incredibly bizarre and... well... probably the most irritating computer problem I have ever faced.

After being able to start up in Safe Mode without a crash or BSOD, I was able to "restart" and after the restart, normal Windows launched without a crash.

I can't explain this at all. I feel like I boot file might be involved, but if that were true, wouldn't that prevent Windows from starting up after a restart? Why does it only happen when the machine is powered on, and why does it ONLY happen about three times or so before giving in?

I also just tried to install his Java update and it just didn't do anything. Don't know if that's related.

NOTE ABOUT USING VEW:
It doesn't work. Text file comes up blank every single solitary time I use it. I've tried all different things, the application just doesn't work, no matter what I try. I tried spacing out dates and selecting more things, it's just blank, every time.

I grew a couple of senses and checked the Event Viewer my freaking self. There were 2 errors caused by what says "Winlogon" EventData: GPClient, D9060000

There are errors and warnings GALORE on his viewer, and I can't get any of them on that stupid program.

Edited by MelancholyRose, 01 July 2011 - 10:37 PM.

  • 0

#24
rshaffer61

rshaffer61

    Moderator

  • Moderator
  • 34,114 posts
OK start in Safe Mode and then do the following


Lets see what you have in your startup

Please click on
Start and then to Run
Type in msconfig and press Enter
Now click on Startups
Then uncheck everything and restart.
IMPORTANT! In case of laptop, make sure, you do NOT disable any keyboard, or touchpad entries.
If system boots correctly and is running smoothly and faster then we have a startup problem

Post back with the results
  • 0

#25
MelancholyRose

MelancholyRose

    Member

  • Topic Starter
  • Member
  • PipPip
  • 69 posts
Here are some errors and warnings I managed to save and copy.

Warning 01/07/2011 7:20:19 PM Search 3036 Gatherer
Error 01/07/2011 9:20:30 PM bowser 8003 None
Warning 01/07/2011 11:30:29 PM User Profile Service 1530 None
Critical 01/07/2011 11:52:44 PM Kernel-Power 41 (63)
Error 01/07/2011 11:52:53 PM Service Control Manager 7001 None
Error 01/07/2011 11:52:53 PM Service Control Manager 7001 None
Error 01/07/2011 11:52:53 PM Service Control Manager 7001 None
Error 01/07/2011 11:52:53 PM Service Control Manager 7026 None
Error 01/07/2011 11:52:53 PM Service Control Manager 7001 None
Error 01/07/2011 11:52:53 PM Service Control Manager 7001 None
Error 01/07/2011 11:52:53 PM Service Control Manager 7001 None
Error 01/07/2011 11:52:53 PM Service Control Manager 7001 None
Error 01/07/2011 11:52:53 PM Service Control Manager 7001 None
Error 01/07/2011 11:52:53 PM Service Control Manager 7001 None
Error 01/07/2011 11:52:53 PM Service Control Manager 7001 None
Error 01/07/2011 11:52:54 PM Eventlog 1101 Event processing
Error 01/07/2011 11:53:00 PM DistributedCOM 10005 None
Warning 01/07/2011 11:53:00 PM Winlogon 6000 None
Error 01/07/2011 11:53:05 PM DistributedCOM 10005 None
Error 01/07/2011 11:53:06 PM DistributedCOM 10005 None
Error 01/07/2011 11:53:07 PM DistributedCOM 10005 None
Error 01/07/2011 11:53:07 PM DistributedCOM 10005 None
Error 01/07/2011 11:53:07 PM DistributedCOM 10005 None
Error 01/07/2011 11:53:07 PM Service Control Manager 7001 None
Error 01/07/2011 11:53:07 PM Service Control Manager 7001 None
Error 01/07/2011 11:53:07 PM Service Control Manager 7001 None
Error 01/07/2011 11:53:07 PM Service Control Manager 7001 None
Error 01/07/2011 11:53:07 PM Service Control Manager 7001 None
Error 01/07/2011 11:53:07 PM Service Control Manager 7001 None
Error 01/07/2011 11:53:07 PM Service Control Manager 7001 None
Error 01/07/2011 11:53:07 PM Service Control Manager 7001 None
Error 01/07/2011 11:57:00 PM LoadPerf 3011 None
Error 01/07/2011 11:57:00 PM LoadPerf 3012 None
Warning 02/07/2011 12:05:41 AM Winlogon 6000 None
Warning 02/07/2011 12:05:42 AM Winlogon 6000 None
Error 02/07/2011 12:08:27 AM bowser 8003 None
Error 02/07/2011 12:13:20 AM LoadPerf 3011 None
Error 02/07/2011 12:13:20 AM LoadPerf 3012 None

Level Date and Time Source Event ID Task Category
Warning 01/07/2011 7:20:19 PM Microsoft-Windows-Search 3036 Gatherer "The content source <mapi://{S-1-5-21-3838274553-3756521706-2376920679-1000}/> cannot be accessed.

Context: Windows Application, SystemIndex Catalog

Details:
A server error occurred. Check that the server is available. (HRESULT : 0x80041206) (0x80041206)
"
Error 01/07/2011 9:20:30 PM bowser 8003 None The master browser has received a server announcement from the computer ONYX that believes that it is the master browser for the domain on transport NetBT_Tcpip_{7B636185-D237-40BF-9955-852DD6FD4942}. The master browser is stopping or an election is being forced.
Warning 01/07/2011 11:30:29 PM Microsoft-Windows-User Profiles Service 1530 None "Windows detected your registry file is still in use by other applications or services. The file will be unloaded now. The applications or services that hold your registry file may not function properly afterwards.

DETAIL -
1 user registry handles leaked from \Registry\User\S-1-5-21-3838274553-3756521706-2376920679-1000:
Process 8052 (\Device\HarddiskVolume2\Windows\System32\msiexec.exe) has opened key \REGISTRY\USER\S-1-5-21-3838274553-3756521706-2376920679-1000\Software\Microsoft\Windows\CurrentVersion\Explorer
"
Critical 01/07/2011 11:52:44 PM Microsoft-Windows-Kernel-Power 41 (63) The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Error 01/07/2011 11:52:53 PM Service Control Manager 7001 None "The SMB 1.x MiniRedirector service depends on the SMB MiniRedirector Wrapper and Engine service which failed to start because of the following error:
The dependency service or group failed to start."
Error 01/07/2011 11:52:53 PM Service Control Manager 7001 None "The SMB MiniRedirector Wrapper and Engine service depends on the Redirected Buffering Sub Sysytem service which failed to start because of the following error:
A device attached to the system is not functioning."
Error 01/07/2011 11:52:53 PM Service Control Manager 7001 None "The IP Helper service depends on the Network Store Interface Service service which failed to start because of the following error:
The dependency service or group failed to start."
Error 01/07/2011 11:52:53 PM Service Control Manager 7026 None "The following boot-start or system-start driver(s) failed to load:
AFD
AsIO
AsUpIO
DfsC
discache
NetBIOS
NetBT
nsiproxy
Psched
rdbss
spldr
tdx
Wanarpv6
WfpLwf"
Error 01/07/2011 11:52:53 PM Service Control Manager 7001 None "The Network Location Awareness service depends on the Network Store Interface Service service which failed to start because of the following error:
The dependency service or group failed to start."
Error 01/07/2011 11:52:53 PM Service Control Manager 7001 None "The SMB 2.0 MiniRedirector service depends on the SMB MiniRedirector Wrapper and Engine service which failed to start because of the following error:
The dependency service or group failed to start."
Error 01/07/2011 11:52:53 PM Service Control Manager 7001 None "The DNS Client service depends on the NetIO Legacy TDI Support Driver service which failed to start because of the following error:
A device attached to the system is not functioning."
Error 01/07/2011 11:52:53 PM Service Control Manager 7001 None "The DHCP Client service depends on the Ancillary Function Driver for Winsock service which failed to start because of the following error:
A device attached to the system is not functioning."
Error 01/07/2011 11:52:53 PM Service Control Manager 7001 None "The TCP/IP NetBIOS Helper service depends on the Ancillary Function Driver for Winsock service which failed to start because of the following error:
A device attached to the system is not functioning."
Error 01/07/2011 11:52:53 PM Service Control Manager 7001 None "The Workstation service depends on the Network Store Interface Service service which failed to start because of the following error:
The dependency service or group failed to start."
Error 01/07/2011 11:52:53 PM Service Control Manager 7001 None "The Network Store Interface Service service depends on the NSI proxy service driver. service which failed to start because of the following error:
A device attached to the system is not functioning."
Error 01/07/2011 11:52:54 PM Microsoft-Windows-Eventlog 1101 Event processing Audit events have been dropped by the transport. 0
Error 01/07/2011 11:53:00 PM Microsoft-Windows-DistributedCOM 10005 None "DCOM got error ""1084"" attempting to start the service ShellHWDetection with arguments """" in order to run the server:
{DD522ACC-F821-461A-A407-50B198B896DC}"
Warning 01/07/2011 11:53:00 PM Microsoft-Windows-Winlogon 6000 None The winlogon notification subscriber <GPClient> was unavailable to handle a notification event.
Error 01/07/2011 11:53:05 PM Microsoft-Windows-DistributedCOM 10005 None "DCOM got error ""1084"" attempting to start the service EventSystem with arguments """" in order to run the server:
{1BE1F766-5536-11D1-B726-00C04FB926AF}"
Error 01/07/2011 11:53:06 PM Microsoft-Windows-DistributedCOM 10005 None "DCOM got error ""1084"" attempting to start the service WSearch with arguments """" in order to run the server:
{9E175B6D-F52A-11D8-B9A5-505054503030}"
Error 01/07/2011 11:53:07 PM Microsoft-Windows-DistributedCOM 10005 None "DCOM got error ""1084"" attempting to start the service WSearch with arguments """" in order to run the server:
{7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}"
Error 01/07/2011 11:53:07 PM Microsoft-Windows-DistributedCOM 10005 None "DCOM got error ""1068"" attempting to start the service netprofm with arguments """" in order to run the server:
{A47979D2-C419-11D9-A5B4-001185AD2B89}"
Error 01/07/2011 11:53:07 PM Microsoft-Windows-DistributedCOM 10005 None "DCOM got error ""1068"" attempting to start the service netman with arguments """" in order to run the server:
{BA126AD1-2166-11D1-B1D0-00805FC1270E}"
Error 01/07/2011 11:53:07 PM Service Control Manager 7001 None "The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error:
The dependency service or group failed to start."
Error 01/07/2011 11:53:07 PM Service Control Manager 7001 None "The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error:
The dependency service or group failed to start."
Error 01/07/2011 11:53:07 PM Service Control Manager 7001 None "The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error:
The dependency service or group failed to start."
Error 01/07/2011 11:53:07 PM Service Control Manager 7001 None "The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error:
The dependency service or group failed to start."
Error 01/07/2011 11:53:07 PM Service Control Manager 7001 None "The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error:
The dependency service or group failed to start."
Error 01/07/2011 11:53:07 PM Service Control Manager 7001 None "The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error:
The dependency service or group failed to start."
Error 01/07/2011 11:53:07 PM Service Control Manager 7001 None "The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error:
The dependency service or group failed to start."
Error 01/07/2011 11:53:07 PM Service Control Manager 7001 None "The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error:
The dependency service or group failed to start."
Error 01/07/2011 11:57:00 PM Microsoft-Windows-LoadPerf 3011 None Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The first DWORD in the Data section contains the error code.
Error 01/07/2011 11:57:00 PM Microsoft-Windows-LoadPerf 3012 None The performance strings in the Performance registry value is corrupted when process Performance extension counter provider. The BaseIndex value from the Performance registry is the first DWORD in the Data section, LastCounter value is the second DWORD in the Data section, and LastHelp value is the third DWORD in the Data section.
Warning 02/07/2011 12:05:41 AM Microsoft-Windows-Winlogon 6000 None The winlogon notification subscriber <GPClient> was unavailable to handle a notification event.
Warning 02/07/2011 12:05:42 AM Microsoft-Windows-Winlogon 6000 None The winlogon notification subscriber <GPClient> was unavailable to handle a notification event.
Error 02/07/2011 12:08:27 AM bowser 8003 None The master browser has received a server announcement from the computer ONYX that believes that it is the master browser for the domain on transport NetBT_Tcpip_{7B636185-D237-40BF-9955-852DD6FD4942}. The master browser is stopping or an election is being forced.
Error 02/07/2011 12:13:20 AM Microsoft-Windows-LoadPerf 3011 None Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The first DWORD in the Data section contains the error code.
Error 02/07/2011 12:13:20 AM Microsoft-Windows-LoadPerf 3012 None The performance strings in the Performance registry value is corrupted when process Performance extension counter provider. The BaseIndex value from the Performance registry is the first DWORD in the Data section, LastCounter value is the second DWORD in the Data section, and LastHelp value is the third DWORD in the Data section

I'll do what you suggested next, if none of this helps.

In case you're wondering what computer ONYX is, it's my laptop and we're connected to a Network together. My laptop has Vista and I'm still confused about how to use it sometimes, so I've been trying to figure out how to fix the network.

As for the stuff about registry files being in use, I have no idea what that's talking about.

Edited by MelancholyRose, 01 July 2011 - 11:18 PM.

  • 0

Advertisements


#26
rshaffer61

rshaffer61

    Moderator

  • Moderator
  • 34,114 posts
Thank you for all the updates and I will wait for your memory tests and msconfig results.
  • 0

#27
MelancholyRose

MelancholyRose

    Member

  • Topic Starter
  • Member
  • PipPip
  • 69 posts
When I set up msconfig, will the changes still remain if I shut down down instead of restart? Since the problem only occurs when I power on after shut down?
  • 0

#28
rshaffer61

rshaffer61

    Moderator

  • Moderator
  • 34,114 posts
The changes will remain until you change them again.
Any further results since we last posted?
  • 0

#29
MelancholyRose

MelancholyRose

    Member

  • Topic Starter
  • Member
  • PipPip
  • 69 posts
It's not the startup items. They apparently have absolutely nothing to do with this.

Today, however, something odd happened to me on his computer. I tried plugging a USB drive into the top of his case, which has USB ports in it. The very top of my USB drive just BARELY touched the port, in fact I wasn't even sure I touched it at all. His display suddenly crashed and his screen went black. I thought I may have jarred something loose, so I reset the computer into Safe Mode and tried again.

The display crashed a second time, and I didn't even insert the USB drive into the machine. I only just touched the port with the stick.

So, finally, I reset again, but this time I plugged the stick into one of the rear I/O ports in the shield before the machine could start up. It gave me an error saying something was wrong with the I/O port or device. I took the drive out, and guess what? Display crashed AGAIN.

When starting the computer back up in Safe Mode, I got this BSOD:

DRIVER_IRQL_NOT_LESS_OR_EQUAL
Stop D1

Hope that helps, or something. I've been posting on some other forums to get some help somewhere else, as well. This problem has been persisting for weeks and I'm not any closer to fixing it. I'll let you know if someone else comes up with something or I fix the problem in the meantime.
  • 0

#30
rshaffer61

rshaffer61

    Moderator

  • Moderator
  • 34,114 posts

0x000000D1: DRIVER_IRQL_NOT_LESS_OR_EQUAL
(Click to consult the online Win XP Resource Kit article.)
The system attempted to access pageable memory using a kernel process IRQL that was too high. The most typical cause is a bad device driver (one that uses improper addresses). It can also be caused by caused by faulty or mismatched RAM, or a damaged pagefile.


Did you ever run the memtest86 program?
  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP