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Media players crashing, when starting a video.


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#1
Meltac

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So I recently (almost a week ago) encountered this problem where when I start a video, my video player instantly crashes. This has happens to all of my video players (WMP, Quicktime, WinDVD, ArcSoft TotalMedia Theatre 5 Trial) except for VLC, but since I use my PC to watch Blu-Ray movies too, this is kind of a big problem. I used to be able to watch all videos with no problems at all. I can't really think of anything significant different I did to the PC, it just .. happened.

As you can see on the attached picture, the video never even starts before it crashes. I have tried looking around the internet, but with no luck. The language on the picture is Danish, but it translates into

"Windows Media Player has stopped working
A problem caused the program to stop working correctly. Windows shuts down the program and notifies you, if a solution is found."

So it's the basic, no-good, Windows information.

Thanks :)

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#2
devper94

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Open a Command Prompt as Admin, then type
regsvr32 wmp.dll
Then press Enter.

Edited by devper94, 29 June 2011 - 04:47 AM.

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#3
Meltac

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Hm, that didn't help, even though a message popped up and said it had succeded.
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#4
devper94

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Sorry, I didn't see the notification.

Try uninstalling all media players/media encoders/codec packs on your system first.

Download Autoruns from here
  • Extract the contents of Autoruns.zip (by right clicking).
  • Double click autoruns.exe.
  • Press Esc until the program is ready.
  • Click Options at the top, then click Verify Image Signature.
  • Click File > Refresh.
  • Click File > Save and save the file as AutoRuns.txt.
  • Attach the AutoRuns.txt to your next reply.

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#5
Meltac

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It's totally fine :)

Under Options I could only find Verify Code Signature, so I clicked that instead.

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#6
devper94

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I suspect that you are using a 32-bit codec with a 64-bit OS.
Have you uninstalled all codec packs/media players/CD burning programs...?
Looking at the log DivX, ArcSoft and Fraps are still installed. Please uninstall them.
Whan removing programs that you bought, please deactivate their license (if applicable) and make sure that you can still reinstall them when you need to.
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#7
rshaffer61

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Also in the Autoruns I saw rdpclip.... file not found
That needs to be deleted from Autoruns.

Download Autoruns from the link in my signature below:

1: Extract the Autoruns Zip file contents to a folder.
2: Double-click the "Autoruns.exe".
3: Click on the "Everything" tab
4: Remove any entries that mention "File Not Found" by right-clicking the entry and select Delete.
5: Go to File then to Export As or Save in some versions.
6: Save AutoRuns.txt file to known location like your Desktop.
7: Attach to your next reply.

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#8
Meltac

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I uninstalled the codec pack I used to use, some time ago, so there shouldn't be one of them, and I can't seem to find anything with DivX, which I'm sure I also uninstalled completely some time ago? Fraps is gone now, but I'm not that confident in uninstalling ArcSoft since it's for my Webcam and it came pre-installed with the laptop.

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#9
devper94

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I suspect a codec problem. Does anyone have another idea about the causes of this?

Download Codec Tweak Tool.
Please run it and tell it to fix broken codecs and generate a list of codecs on your system.
Then please post the results.
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#10
rshaffer61

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If crashing check the event viewer or do the following.

  • Please download the Event Viewer Tool by Vino Rosso VEW and save it to your Desktop:
  • Double-click VEW.exe
  • Under 'Select log to query', select (as appropriate):
    • Application
    • System
  • Under 'Select type to list', select (as appropriate):
    • Error
    • Information
    • Warning
Then use the 'Date of events' or 'Number of events' as follows:

Either:
  • Click the radio button for 'Number of events'
    Type 3 in the 1 to 20 box (or any number from 1 to 20)
    Then click the Run button.
    Notepad will open with the output log.

  • Click the radio button for 'Date of events'
    In the From: boxes type today's date (presuming the crash happened today) 13 03 2011
    In the To: boxes type today's date (presuming the crash happened today) 13 03 2011
    Then click the Run button.
    Notepad will open with the output log.
Please post the Output log in your next reply
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#11
Meltac

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Okay, this is the result of the Codec Tweak Tool.

EDIT:

I will look into your suggestions now, rshaffer61.

The Event Viewer doesn't work. Everytime I click Run, a message pops up where it says "VEW has not been coded for your language (Danish)

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Edited by Meltac, 13 July 2011 - 06:00 AM.

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#12
rshaffer61

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Please follow the steps below to enter the Event Viewer program in Vista\Win7. This will give me more information into what is causing your issue. You can get to Event viewer two ways and I will post both for you.

Method One

• Go to
• Start
• In the Search box type in Event Viewer in the search box and press Enter
• From this point you can follow from step four from the below method as they will be the same.
Method Two

• Go to Start
• Right click on the Computer Icon and select Manage
• Navigate to the Event Viewer, You will be prompted to accept the action you are going to perform. Click continue
• On the left window pane click on Local and then expand the Windows entry. This will allow you to see every error for the past 24 hours as well as the last 7 days in the right window pane.
• Look for the ones that correspond to the times that your issue occurred.
• If any are found please double click and expand the error. This will open and give you more information on the error.
• Please include that in your next reply.

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#13
Meltac

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Lognavn: Application
Kilde: Application Error
Dato: 13-07-2011 14:00:19
Hændelses-id: 1000
Opgavekategori:(100)
Niveau: Fejl
Nøgleord: Klassisk
Bruger: I/T
Computer: Daniel-VAIO
Beskrivelse:
Navn på program med fejl: wmplayer.exe, version: 12.0.7601.17514, tidsstempel: 0x4ce7a485
Navn på modul med fejl: nvd3dum.dll, version: 8.17.12.7533, tidsstempel: 0x4dd734f1
Undtagelseskode: 0xc0000005
Forskydning med fejl 0x003ccdd6
Proces-id 0x17a0
Programmets starttidspunkt 0x01cc41546c141787
Programsti: C:\Program Files (x86)\Windows Media Player\wmplayer.exe
Modulsti: C:\Windows\system32\nvd3dum.dll
Rapport-id: ad2df939-ad47-11e0-9fb7-5442495afbf8
Hændelses-Xml:
<Event xmlns="http://schemas.micro.../events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-07-13T12:00:19.000000000Z" />
<EventRecordID>35347</EventRecordID>
<Channel>Application</Channel>
<Computer>Daniel-VAIO</Computer>
<Security />
</System>
<EventData>
<Data>wmplayer.exe</Data>
<Data>12.0.7601.17514</Data>
<Data>4ce7a485</Data>
<Data>nvd3dum.dll</Data>
<Data>8.17.12.7533</Data>
<Data>4dd734f1</Data>
<Data>c0000005</Data>
<Data>003ccdd6</Data>
<Data>17a0</Data>
<Data>01cc41546c141787</Data>
<Data>C:\Program Files (x86)\Windows Media Player\wmplayer.exe</Data>
<Data>C:\Windows\system32\nvd3dum.dll</Data>
<Data>ad2df939-ad47-11e0-9fb7-5442495afbf8</Data>
</EventData>
</Event>
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#14
devper94

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That told us something else.
Try updating your NVIDIA driver.
You can either use NVIDIA official page or Windows Update.
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#15
rshaffer61

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Good catch Nevper94 :)
That is what I was hoping it would show other then the players themselves being a issue.
If you don't mind I would also like to see if WhoCrashed will identify the driver also as a possible culprit. This would verify the event viewer's findings.

Download WhoCrashed from the link in my signature below
This program checks for any drivers which may have been causing your computer to crash....

Click on the file you just downloaded and run it.

Put a tick in Accept then click on Next
Put a tick in the Don't create a start menu folder then click Next
Put a tick in Create a Desktop Icon then click on Install and make sure there is a tick in Launch Whocrashed before clicking Finish
Click Analyze
It will want to download the Debugger and install it Say Yes
WhoCrashed will create report but you have to scroll down to see it
Copy and paste it into your next reply







http://www.resplendence.com/downloads
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