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Pro Virus In friends Computer

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Alright, my friend accidently downloaded a virus.

Now that virus wont let her access the internet or open any programs, it's blocking all internet access apart from skype which I am communicating with her.

The program claimed to be a antivirus. Now she can't get rid of it

Also whenever she tries to open a file it says Open With.

Now all her files/file locations are stuffed up. What do I tell her to do?
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