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XP AntiSpyware 2012 on computer


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#1
Susannah

Susannah

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I have revised myearlier post after reading your info. XPAntispyware2012 keeps popping up non stop.

...today I clicked on my Trend Micro Titanium maximum security shortcut icon...nothing happened and I can't get any of the Trend Micro icons to work. Can't open it at all. I have no idea if it's working or not. it's still showing in the control panel and programs. I tried to uninstall and reinstall but that didn't work either.
I would be very grateful for any advice. I am 80 years old so amd not terribly compter savvy.Any advice much appreciated.
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#2
ali.B

ali.B

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Hello Sir :)

Step 1


Download RogueKiller to your desktop

  • Quit all running programs
  • For Vista/Seven, right click -> run as administrator, for XP simply run RogueKiller.exe
  • When prompted, type 1 and validate
  • The RKreport.txt shall be generated next to the executable.
  • If the program is blocked, do not hesitate to try several times. If it really does not work (it could happen), rename it to winlogon.exe
Please post the contents of the RKreport.txt in your next Reply.

THEN

Download OTL to your Desktop
  • Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
  • Select All Users
  • Under the Custom Scan box paste this in

    netsvcs
    %SYSTEMDRIVE%\*.exe
    /md5start
    explorer.exe
    winlogon.exe
    Userinit.exe
    svchost.exe
    /md5stop
    %systemroot%\*. /mp /s
    hklm\software\clients\startmenuinternet|command /rs
    hklm\software\clients\startmenuinternet|command /64 /rs
    CREATERESTOREPOINT

  • Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
  • Post both logs

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#3
Susannah

Susannah

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Many thank you for your response. The Virus is now gone from my computer.
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#4
ali.B

ali.B

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do you still require assistance ?
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#5
Susannah

Susannah

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No , all is well thank you. I do appreciate your help.
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#6
ali.B

ali.B

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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