[princessss]

you didn't see anything wrong in what i posted ...did you?

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Does this mean nothing can be done? Thank you for all your help. It does work a little better, just not better better, still having problems with slowness and inability to run more then one program, but can't for the life of me figure out what to do. I guess at this point reformatting must be the answer. I really appreciate all your help and hope you have a wonderful summer.

Edited by princessss, 13 July 2011 - 06:24 AM.

[princessss]

Does this mean nothing can be done? Thank you for all your help. It does work a little better, just not better better, still having problems with slowness and inability to run more then one program, but can't for the life of me figure out what to do. I guess at this point reformatting must be the answer. I really appreciate all your help and hope you have a wonderful summer.

Edited by princessss, 13 July 2011 - 06:24 AM.

[SpySentinel]

Hi princessss,

Thanks I hope you have a wonderful summer as well. Please follow my all clean/prevention speech below. Once you do so, please let me know. The rest of your issues are more than likely hardware related and we would like to send you to our tech forum to get that taken care of.



Your log looks clean, Great Job!

Now for some cleanup..
Please download OTC and save it to Desktop.

• Please make sure you are connecting to the Internet
• Double-click OTC.exe
• Click the CleanUp! button.
• Select Yes when the "Begin cleanup Process?" prompt appears.
• If you are prompted to Reboot during the cleanup, select Yes

Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:

• Disable and Enable System Restore. - Set a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since System Restore is a protected directory, your tools can not access it to delete these bad files which sometimes can reinfect your system. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.
  
  The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then go to Start > Run and type: Cleanmgr
  • Click "OK".
  • Click the "More Options" Tab.
  • Click "Clean Up" in the System Restore section to remove all previous restore points except the newly created one.
  
  
• I recommend you install an alternate web browser such as FireFox. FireFox is a more secure browser than Internet Explorer and it has some additional tools you can install to help secure it even more.
  
  
• Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.
  
  
• Use a Firewall - I recommend using a firewall which will allow you to stay protected against hackers.
  *Note: Starting with Windows XP SP2, Windows comes with a built in firewall, however, I recommend you choose one of the free firewalls listed below and install it.
  
  • Online Armor Free
  • Outpost Free Firewall
  • ZoneAlarm Free Firewall
    
  
  
• Install SpywareBlaster - SpywareBlaster will added a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.
  
  
• Install SpywareGuard - SpywareGuard offers realtime protection from spyware installation attempts. Make sure you are only running one real-time anti-spyware protection program or there will be a conflict.
  
  
• Malwarebytes’ Anti-Malware <= The best free antimalware application to remove malware and keep your computer clean. The free version is a great scanner to compliment your current antivirus software. However, if you upgrade to Malwarebytes’ Anti-Malware PRO, you will get real-time protection against the latest malware threats.
  
  
• Norton Safe Web <= Norton Safe Web protects your browser against malicious sites and warns you when you go to one.
  
  
• Update all these programs regularly - Please keep these programs up-to-date. Without regular updates you WILL NOT be protected when new malicious programs are released.
  
  
• Update Non-Microsoft Programs - You can use these free resources to check if there are any available updates to the programs you have installed: Secunia Software Inspector and Calendar of Updates.

Follow this list and your potential for being infected again will reduce dramatically.

[princessss]

thank you, doing that now

[SpySentinel]

You're welcome

Let me know how it goes.

[SpySentinel]

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

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