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Win7 64Bit Crash...


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#1
b0on

b0on

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Hi all,

I have Win7 64bit and its been crashing non stop lately...it doesnt do anything, gives me no BSODs but it just straight up black screens and crashes then restarts...thats it...i dont know what to do and i dont know what information to really provide you...i have no the slightest idea of what the problem could possibly be...hopefully you guys would know where to begin and i can get this stupid thing fixed...it has a habit of crashing when i play video games...mainly during CoD4,CoD2 and SC2....i dont know if this might help some..

Thanks again.

Jon.
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#2
SRX660

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No information about computer means we are guessing on some things. This sounds like either you are having a heat problem(graphics?) or a driver is crashing. Is there anything in your event logs that suggests where the problem lies? Have you tried using a temp reading program to see what your temps are? There is software like speedfan, motherboard monitor, HW monitor and everest home edition which will somewhat tell you what the temps are. I use a infrared heat sensor to determine if a comp has a problem.

http://www.amazon.co...ZMG5Z11Q7PP6992

I know it's not cheap but if you could find someone that has one you could probably rent it pretty cheaply. Many friends i have bring their comps over to check them.

SRX660
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#3
b0on

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Here are the event logs. I took a look into the system event logs and found the critical/error logs posted below:

Log Name: System
Source: Microsoft Antimalware
Date: 7/6/2011 3:30:15 AM
Event ID: 3002
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Admin-PC
Description:
Microsoft Antimalware Real-Time Protection feature has encountered an error and failed.
Feature: Behavior Monitoring
Error Code: 0x80004005
Error description: Unspecified error
Reason: The filter driver requires an up-to-date engine in order to function. You must install the latest definition updates in order to enable real-time protection.
Event Xml:
<Event xmlns="http://schemas.micro.../events/event">
<System>
<Provider Name="Microsoft Antimalware" />
<EventID Qualifiers="0">3002</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-07-06T07:30:15.000000000Z" />
<EventRecordID>804596</EventRecordID>
<Channel>System</Channel>
<Computer>Admin-PC</Computer>
<Security />
</System>
<EventData>
<Data>%%860</Data>
<Data>3.0.8107.0</Data>
<Data>%%835</Data>
<Data>%%842</Data>
<Data>0x80004005</Data>
<Data>Unspecified error </Data>
<Data>5</Data>
</EventData>
</Event>



The other most common one:

Log Name: System
Source: Microsoft-Windows-WHEA-Logger
Date: 6/30/2011 8:18:24 PM
Event ID: 20
Task Category: None
Level: Error
Keywords:
User: LOCAL SERVICE
Computer: Admin-PC
Description:
A fatal hardware error has occurred.

Component: AMD Northbridge
Error Source: Machine Check Exception
Error Type: HyperTransport Watchdog Timeout Error
Processor ID: 0

The details view of this entry contains further information.
Event Xml:
<Event xmlns="http://schemas.micro.../events/event">
<System>
<Provider Name="Microsoft-Windows-WHEA-Logger" Guid="{C26C4F3C-3F66-4E99-8F8A-39405CFED220}" />
<EventID>20</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2011-07-01T00:18:24.068512500Z" />
<EventRecordID>792829</EventRecordID>
<Correlation ActivityID="{C3615CE8-7CD6-442D-9DEB-F4347E9BA220}" />
<Execution ProcessID="1532" ThreadID="2912" />
<Channel>System</Channel>
<Computer>Admin-PC</Computer>
<Security UserID="S-1-5-19" />
</System>
<EventData>
<Data Name="ErrorSource">3</Data>
<Data Name="ApicId">0</Data>
<Data Name="MCABank">4</Data>
<Data Name="MciStat">0xfa00000000070f0f</Data>
<Data Name="MciAddr">0x0</Data>
<Data Name="MciMisc">0xc00a0fff01000000</Data>
<Data Name="ErrorType">7</Data>
<Data Name="Length">928</Data>
<Data Name="RawData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ata>
</EventData>
</Event>




Those are the two that continue to arise...assuming that AMD northbridge is the motherboard...hopefully not :S
Thanks again, any other infromation you need i can provide you !!

Edited by b0on, 06 July 2011 - 07:43 AM.

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#4
b0on

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As for the temperatures....i have an ATI Radeon HD5770 1 GB DDR5 Graphics card...the program provides temp monitoring which is always at about 62-70 degree celsius
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#5
SRX660

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All of the communication between components connected to a motherboard occurs through the board's core logic chipset, which is composed of two chips—the north bridge and the south bridge. The north bridge chip resides near the top of the motherboard, next to the CPU socket, and serves as a four-way intersection connecting the CPU, memory, video card (AGP) bus, and its partner, the south bridge chip. The south bridge chip resides at the bottom of the motherboard, and allows plugged-in devices such as network cards or modems to communicate with the CPU and the memory. The south bridge handles most of a motherboard's "value-added" features—such as the IDE controller, USB controller, and onboard sound and Ethernet.

Here's a thread on the AMD-ATI northbridge chipset problem on the AMD forums.

http://forums.amd.co...threadid=129878

It seems there is a common driver problem with AMD.

It could also still be that your RAM is overheating. While temps may say they are at 70 there could be spikes in the temps that could cause a crash. Try leaving the side cover off the computer and use a floor fan to blow air into the case. Does the problem get any better? If not then i would try installing the newest chipset drivers i could find.

SRX660
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#6
b0on

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thank you i will take a look at these forums and read about these issues and let you know what if anything has helped/worked. Appreciate the generosity again.
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