[butterrice]

I Can't get a browser to open to download. I'm fully connected to the Internet though. That's what is stumping me.

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hi

please try starting this pc in safe mode with networking and see if you have a network connection.

[ali.B]

hi

please try starting this pc in safe mode with networking and see if you have a network connection.

[butterrice]

I have a connection. The IE browser says " it appears you are connected to the Internet, but you may want to try to reconnect to the Internet. " I did do this with no success. The only thing I didn't is disconnect completely from broadband/cable box.

[butterrice]

I should note that everything else that is connected to the broadband works - iPod, Netflix, etc. So I don't understand how the connection is an issue.

[ali.B]

hi

see Here how to reset Internet Explorer, see if that solves the problem.

[butterrice]

I did this in safe mode, but it did not resolve the issue.

[butterrice]

Ok - just AN update. I did the same thing in normal mode - nothing. I did do a hard reset by unplugging everything from the router and restarting. Still no change on either PC. I checked the firewall and my connection says it's firewalled. I took it off and the browser still can't load a page so I put the firewall back on. This is weird.

[ali.B]

hi

on your infected system perform the following

1. Click Start, and then click Run.


2. Type command.com , and then press Enter. (A DOS window opens.)


3. Type the following:

cd\

cd \windows

Press Enter after typing each one.

4. Type:

copy regedit.exe regedit.com

and then press Enter.

5. Type:

start regedit.com

and then press Enter.

6. Navigate to and select the key:

HKEY_CLASSES_ROOT\exefile\shell\open\command

7. In the right pane, double-click the (Default) value.

8. Delete the current value data, and then type:

"%1" %*


9. Close Regedit utility.

See if you can now run .exe files.

[butterrice]

I can open Internet Explorer but it says it cannot display webpage. When i click on "diagnose connection problems" it won't run. Everything else still prompts "open with".

[ali.B]

hi

attempt to boot the infected system from safe mode with networking, see if you can get access from there.

[butterrice]

I rebooted in safe mode and same result. However, I noticed that a second before it tells me that IE can't display a webpage - XP Internet Security 2012 flashes.

[ali.B]

hi

While in safe mode with networking, attempt before trying to launch internet explorer to check the Task Manager and kill the process related to the infection, it should randomly named and easy to spot.

do you have any device you can transfer files to and upload here the results ?

[butterrice]

I have the other PC that is giving me problems with the browser. Should I open another thread on it?

[butterrice]

As for the Acer Task Manager - here is the list:
Explorer.exe (bea)
5 svchost.exe (2 network service, 1 local service, 3 system)
Lsass.exe (system)
Okay - here's the list in task manager on the Acer:

Explorer.exe ( bea)
5 svhost (1 local service, 2 network service, 2 system)
Lsass.exe (system)
Services.exe (system)
Winlogon.exe (system)
Csrss.exe (system)
Smss.exe (system)
Taskmgr.exe (bea)
System (system)
System idle process (system)

Which do I kill?

[butterrice]

That posted weird just pay attention too the last list (starts with explorer. Exe and ends with system idle) Sorry.