Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

XP Internet Security 2012


  • This topic is locked This topic is locked

#31
butterrice

butterrice

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 347 posts
I Can't get a browser to open to download. I'm fully connected to the Internet though. That's what is stumping me.
  • 0

Advertisements


#32
ali.B

ali.B

    Trusted Helper

  • Malware Removal
  • 3,086 posts
hi

please try starting this pc in safe mode with networking and see if you have a network connection.
  • 0

#33
butterrice

butterrice

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 347 posts
I have a connection. The IE browser says " it appears you are connected to the Internet, but you may want to try to reconnect to the Internet. " I did do this with no success. The only thing I didn't is disconnect completely from broadband/cable box.
  • 0

#34
butterrice

butterrice

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 347 posts
I should note that everything else that is connected to the broadband works - iPod, Netflix, etc. So I don't understand how the connection is an issue.
  • 0

#35
ali.B

ali.B

    Trusted Helper

  • Malware Removal
  • 3,086 posts
hi

see Here how to reset Internet Explorer, see if that solves the problem.
  • 0

#36
butterrice

butterrice

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 347 posts
I did this in safe mode, but it did not resolve the issue.
  • 0

#37
butterrice

butterrice

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 347 posts
Ok - just AN update. I did the same thing in normal mode - nothing. I did do a hard reset by unplugging everything from the router and restarting. Still no change on either PC. I checked the firewall and my connection says it's firewalled. I took it off and the browser still can't load a page so I put the firewall back on. This is weird.
  • 0

#38
ali.B

ali.B

    Trusted Helper

  • Malware Removal
  • 3,086 posts
hi

on your infected system perform the following

1. Click Start, and then click Run.


2. Type command.com , and then press Enter. (A DOS window opens.)


3. Type the following:

cd\

cd \windows


Press Enter after typing each one.

4. Type:

copy regedit.exe regedit.com

and then press Enter.

5. Type:

start regedit.com

and then press Enter.

6. Navigate to and select the key:

HKEY_CLASSES_ROOT\exefile\shell\open\command

7. In the right pane, double-click the (Default) value.

8. Delete the current value data, and then type:

"%1" %*


9. Close Regedit utility.

See if you can now run .exe files.
  • 0

#39
butterrice

butterrice

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 347 posts
I can open Internet Explorer but it says it cannot display webpage. When i click on "diagnose connection problems" it won't run. Everything else still prompts "open with".
  • 0

#40
ali.B

ali.B

    Trusted Helper

  • Malware Removal
  • 3,086 posts
hi

attempt to boot the infected system from safe mode with networking, see if you can get access from there.
  • 0

Advertisements


#41
butterrice

butterrice

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 347 posts
I rebooted in safe mode and same result. However, I noticed that a second before it tells me that IE can't display a webpage - XP Internet Security 2012 flashes.
  • 0

#42
ali.B

ali.B

    Trusted Helper

  • Malware Removal
  • 3,086 posts
hi

While in safe mode with networking, attempt before trying to launch internet explorer to check the Task Manager and kill the process related to the infection, it should randomly named and easy to spot.

do you have any device you can transfer files to and upload here the results ?
  • 0

#43
butterrice

butterrice

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 347 posts
I have the other PC that is giving me problems with the browser. Should I open another thread on it?
  • 0

#44
butterrice

butterrice

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 347 posts
As for the Acer Task Manager - here is the list:
Explorer.exe (bea)
5 svchost.exe (2 network service, 1 local service, 3 system)
Lsass.exe (system)
Okay - here's the list in task manager on the Acer:

Explorer.exe ( bea)
5 svhost (1 local service, 2 network service, 2 system)
Lsass.exe (system)
Services.exe (system)
Winlogon.exe (system)
Csrss.exe (system)
Smss.exe (system)
Taskmgr.exe (bea)
System (system)
System idle process (system)

Which do I kill?
  • 0

#45
butterrice

butterrice

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 347 posts
That posted weird just pay attention too the last list (starts with explorer. Exe and ends with system idle) Sorry.
  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP