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Internet connectivity problems and trojan on flash drive.


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#16
Render

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OK.
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#17
musicfrk

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I'm having a lot of trouble trying to find a ps2 mouse. Is there any way we can do this with just a keyboard?
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#18
Render

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Hi,

It is possible so we can try. Here you can find keyboard short-cuts.

Now we have to open Device Manager. If you have Windows key on your keyboard press Windows key + Pause/Break keys at a same time.

Posted Image
  • System Properties windows will open.
  • Now navigate to the Hardware tab (press Right button two times).
  • When in Hardware tab press Tab button once to select Device Manager and press Enter to open it.
  • Device Manager window will open.
  • Please tell me if there are some yellow triangles.

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#19
musicfrk

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There are no yellow triangles but there is a yellow circle with an exclamation point in the middle of it. This is under the category mice and other pointing devices. it simply says unknown device.
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#20
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OK. Now when you have opened Device Manager window select that Unknown device (press Tab key and then by pressing Down key).
Then press Alt+A keys and then Down key one time to select Uninstall.
Press Enter key to uninstall it then select and confirm OK/Yes.
Next press Alt+A key and select Scan for hardware changes.
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#21
musicfrk

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Ok I did that and it didn't fix the mouse. I also tried reinstalling the drivers but it just gave me an error telling me that it could not install the mouse.
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#22
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Try to plug-in some other USB device like USB memory stick, external USB disk, printer etc. and see if they work.
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#23
musicfrk

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Okay so I plugged in my usb drive and it worked fine. I was able to access files I had on it just fine.
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#24
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OK. Try now this:

With pluged-in USB mouse open Device Manger and un-install unknown device.
Then un-plug USB mouse and restart computer.
When you are back in Windows plug-in USB mouse.
Let me know result.
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#25
musicfrk

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Nope mouse still doesn't work.
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#26
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Hi. Try this:
  • Now re-open Device Manager.
  • Select Universal Serial Bus controllers and expand it (press + key)
  • Select each individual device under Universal Serial Bus controllers and un-install them all.
  • Reboot the computer and allow Windows to repair the USB controller drivers you manually removed.

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#27
musicfrk

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Didn't have any luck with that either.
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#28
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Hi,

OK. Please try to un-install Flash disinfector:

Press Windows Start key and with Up key select Control Panel. Press Enter to open it.
With Tab key navigate to Add or Remove Programs and press Enter.
With Up and Down key select Flash disinfector with Tab key select Remove or Uninstall and press Enter to uninstall it.

Also in Add or Remove Programs window look if there is installed something like Mouse driver, USB driver, HID drivers and/or similar.
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#29
musicfrk

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Flash disinfector wasn't listed and I couldn't find anything else fitting the description you posted.
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#30
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So how far did you came in my initial post here. As I understand you did step 1 but not steps 2 and 3?
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