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can't reboot, can't get into safe mode


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#1
benandsophiesmom

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I d/l a program I thought was a Sony movie maker and ended up being a program to view movies. As soon as I realized my error, I deleted it. It added a toolbar which I also deleted. Several hours later, my screen was blue and said it closed down to avoid corruption. I restarted and got a black screen with a blinking curser in the upper left corner. I tried putting it in safe mode and the option on the screen ays Boot Menu: CD Rom: 1st master Optiarc DVD. Since that's all I could click, I cliked it and it brought me to a black screen that says, "Disk boot failure. insert system disk and press enter." Since my windows was installed when I purchased the machine, I don't have a disk. I read an old post that said to d/l a new one. Should I try that or just bring it in to someone? What could've happened?
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#2
phillpower2

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Hi benandsophiesmom :)
You need to provide information about your computer, this includes is it a laptop or desktop, is it a custom build or brand name such as Dell or HP and if it is provide the model name or series number this will enable us to better assist you.
As XP was pre-installed there is a strong possibility that there is a recovery partition on the HDD, provide the
requested information so that we can do some research.
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#3
benandsophiesmom

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can I trust this site?

Edited by benandsophiesmom, 28 July 2011 - 11:07 AM.

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#4
phillpower2

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can I trust this site?

Not sure what you mean :)
Not much information about ZT computers available, what key did you press when attempting to get into Safe Mode.
When you next boot up try tapping the following keys (individually) F1, F2, F8, F10, Del, this is to see if it gives you access to a Recovery Partition on the HDD.
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#5
benandsophiesmom

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when I gave you my numbers on the computer, someone popped up and said not to give that info out in a forum. Got me worried. I took it to a repair guy. Thanks for your help.
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#6
phillpower2

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No worries you did the right thing by editing the product key out as an unscrupulous person could use it to register an illegally obtained product.
I hope that you soon get things sorted and that it is an easy and inexpensive fix.

EDIT: Just a FYI the information I requested was for the model or series number as in 300 series, T500 series, 800 series etc and not the serial number http://www.ztsystems....aspx?tabid=725

Edited by phillpower2, 28 July 2011 - 12:49 PM.

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#7
benandsophiesmom

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it was the worst! The hard drive crashed! $350 fix but more importantly, I lost everything since my last back up. Bummed! We've been wanting to buy a laptop, I guess this is the time. Any suggestions? We use it for business and the kids use it for internet and pictures/movie making.
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#8
phillpower2

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Sorry that your update was not better news :)

We've been wanting to buy a laptop, I guess this is the time. Any suggestions? We use it for business and the kids use it for internet and pictures/movie making.

You never set us a budget to work with so I have taken a chance and suggested the one below which is suitable for your needs http://www.newegg.co...N82E16834157822 in the future you may consider upgrading the Ram to 8GB to get the best out of the system components and 64bit operating system, I hope this is what you require and please let us know one way or the other.
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