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Attempting Redirects Guide, but ERUNT is denied registry access!


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#1
arizonaphilosopher

arizonaphilosopher

    New Member

  • Member
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I have (at least) the Google Redirect Virus, and I am attempting to follow the 'How to Fix Google Redirects' guide, however I cannot even get started. When I attempt to backup my registry with ERUNT, I just get a stream of error messages telling me that access was denied. Should I skip the registry backup and proceed with the rest of the guide?
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#2
maliprog

maliprog

    Trusted Helper

  • Malware Removal
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Hello arizonaphilosopher and welcome to G2G! :)

My nick is maliprog and I'll will be your technical support on this issue. Before we start please read my notes carefully:

NOTE:
  • Malware removal is NOT instantaneous, most infections require several courses of action to completely eradicate.
  • Absence of symptoms does not always mean the computer is clean
  • Kindly follow my instructions in the order posted. Order is crucial in cleaning process.
  • Please DO NOT run any scans or fix on your own without my direction.
  • Please read all of my response through at least once before attempting to follow the procedures described.
  • If there's anything you don't understand or isn't totally clear, please come back to me for clarification.
  • Please do not attach any log files to your replies unless I specifically ask you. Instead please copy and paste so as to include the log in your reply.
  • You must reply within 3 days or your topic will be closed

OK. Let's try this way.

Step 1

Please read carefully and follow these steps.

Download TDSSKiller.zip from Kaspersky and save it to your Desktop.
  • Extract the zip file to its own folder.
  • Double click TDSSKiller.exe to run the program (Run as Administrator for Vista/Windows 7).
  • Click Start scan to start scanning.
  • If infection is detected, the default setting for "action" should be Cure
    • (If suspicious file is detected please click on it and change it to Skip).
  • Click Continue button
  • It may ask you to reboot the computer to complete the process. Click on Reboot Now.
    • If a reboot is required, the report can also be found in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". Please copy and paste the contents of that file here.
  • If no reboot is require, click on Report. A log file should appear. Please copy and paste the contents of that file here.

Step 2

Download OTL to your Desktop

  • Double click on the icon to run it (If running Vista or Windows 7, right click on it and select "Run as an Administrator")
    . Make sure all other windows are closed and to let it run uninterrupted.
  • Under the Custom Scan box paste this in

netsvcs
%SYSTEMDRIVE%\*.exe
/md5start
explorer.exe
winlogon.exe
Userinit.exe
svchost.exe
/md5stop
%systemroot%\*. /mp /s
hklm\software\clients\startmenuinternet|command /rs
hklm\software\clients\startmenuinternet|command /64 /rs
CREATERESTOREPOINT

  • Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
  • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post them if you need to start a new topic.

Step 3

Download aswMBR.exe ( 511KB ) to your desktop.

  • Double click the aswMBR.exe to run it
  • Click the "Scan" button to start scan
  • On completion of the scan click save log, save it to your desktop and post in your next reply

Step 4

Please don't forget to include these items in your reply:

  • TDSSKiller
  • OTL log
  • OTL Extras log
  • aswMBR log
It would be helpful if you could post each log in separate post
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#3
maliprog

maliprog

    Trusted Helper

  • Malware Removal
  • 6,172 posts
Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
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