search engines not working
Posted 30 July 2011 - 03:07 PM
Posted 31 July 2011 - 02:53 PM
Sorry for the delay. Could you please tell me what browsers and their versions are installed on the laptop? If more than just IE have you tried to access those search engines through one of the other browser? Are you having trouble accessing other sites at all or is it just the ones you mentioned?
Have you tried to clear out the browser(s) cache and cookies?
In the following link you will find directions on how to clear out the cache and cookies in the most commonly used browsers.
Clearing cache and cookies
Let me know if this helps either way.
If no success after clearing out the cache and cookies, please elaborate on just what you have tried to get access to those search engine sites. The more you tell me, the more we'll have to work with in finding you a solution.
Posted 01 August 2011 - 05:06 AM
Posted 01 August 2011 - 05:54 AM
What happens if you type in the IP for google and drag and drop the shortcut to the desktop? Can you access via the shortcut?
Are there any types of Parental Controls that could be blocking the sites?
Has he installed any new programs just before this occurred?
When did this first start happening, when the browsers were upgraded to IE9 and Firefox 5? Try reverting back to the last browsers that were accessing the sites.
You could even try a System Restore back to that time.
I still use Firefox 3.6.18 because there were issues with Firefox 4 and 5 on some systems. Just download Firefox 3.6.18 from here and it will over write version 5 and keep all your settings as is.
Same with IE9. I had issues with that too. But to revert back to IE8 you'll have to do the following:
Start > Control Panel > Programs and Features > Click on View installed updates in left pane under Tasks then search and right click to uninstall.
Now assuming the laptop is Vista or Win7 the above may work. If you have XP I personally wouldn't use IE9 at all.
Beings this is both browsers, sounds like it may be an OS issue and not a browser issue, but let me know if those ideas help at all and please let me know exactly what you tried from my suggestions above to eliminate possibilities and if they worked or not. Other members may have some ideas as well. Please stay tuned.
Posted 01 August 2011 - 08:42 AM
Edited by christmasirwin, 01 August 2011 - 08:46 AM.
Posted 01 August 2011 - 08:49 AM
Posted 01 August 2011 - 05:26 PM
Please read thoroughly and follow the instructions in the following link:
Malware and Spyware Cleaning Guide
Then start a new topic in our removal forum as pointed out in Step 3. that you will find in the link above. If you'd like to place a link to this thread, please do so.
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