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Print not spooling

Started by brotherdarryl , May 31 2005 08:30 AM

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#1
brotherdarryl
Posted 31 May 2005 - 08:30 AM

brotherdarryl

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I have a client that has purchased a HP 7760 Printer and has Windows XP Pro. Every time the printer goes into sleep mode, you cant "wake it up." You tell it to print and nothing happens. HP has swopped out the printer with a new one and no success. I have downloaded and installed updates from HP's website also without success. Basically the only thing that works is to stop the print spooler sevice and restart it, only then it will print, and the service is set to start automatically. Does the spooler service perhaps go into sleep mode?
Has anyone had a problem like this before? What can I try?
Please Help!
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#2
gerryf
Posted 31 May 2005 - 09:59 AM

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I have run into this repeatedly with lexmark printers and invariably it requires new firmware.

But, before going down that road...USB printer? Have you tried setting the USB ports in device manager so that windows power management cannot disable the ports?
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#3
brotherdarryl
Posted 01 June 2005 - 12:43 AM

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yeah. I have tried that, and thought it worked! But unfortunatly didnt.
New Firmware,(on the printer?) is that something i can do, like updating the bios?
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#4
Guest_yezpahr_*
Posted 01 June 2005 - 01:57 AM

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Hmm, BIOS-update for usb-printer? Try to update your drivers for the USB if you are still on Win98. If you are still on win98, go to the other forum.

I would recommend installing new drivers for you USB-printer. I don't know much about printers, except that I don't have one. I don't run any proces that uses a printer and I cannot print even if I would install a printer. So I just killed all print processes and deleted their origin. You need that printer, so I wouldn't recommend you doing that. Like I said: search for updates about your printer. Maybe it will be fixed when you re-install the printer. Back-up any waiting files to get printed so you can print them when you re-installed it.
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#5
Greazy
Posted 01 June 2005 - 02:02 AM

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Are you connected via USB to computer? or USB to print server/network? I have heard of HP having that very same "sleep" problem when connected via print server, but at the moment, not any ideas why that makes the huge difference. Unless the print server is actually what is going to sleep...

Greazy Mcgeezy
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#6
brotherdarryl
Posted 03 June 2005 - 01:17 AM

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Are you connected via USB to computer? or USB to print server/network?  I have heard of HP having that very same "sleep" problem when connected via print server, but at the moment, not any ideas why that makes the huge difference.  Unless the print server is actually what is going to sleep...

Greazy Mcgeezy

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Yes, connected via USB, directly to the PC. My next option is to reload Windows, but dont nessesarly want to do that.
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