[Nikkii]

Hi everyone, I am having a problem with my computer not connecting to the Internet all of a sudden.
I have windows vista.
This is what I have done so far
I have checked the Ethernet cable and that works just fine.
My router is working fine as I cam connect via my iPhone.
I have switched off my computer and router and switched it all back on, not helped at all.
When I have unplugged the ethernet cable I have no connection whatsoever nut when plugged in I have local access. I sometimes have full Internet access until I try to go onto the Internet.
I have tried to connect to my router wirelessly nut my computer cannot find any other router, which I find a little strange as there are a lot of other routers on neighbouring houses!
I have run a scan for virus's and there are none.
I have uninstalled everything that I have installed via the Internet for the past month (luckily nothing important)
I have searched other forums but they don't help me much as I am not computer literate :-) so please advise me in lamens terms guys thanks :-)

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Hello Nikkii and welcome to Geeks To Go

First off I would like you to reset your web browser to default settings. For Internet Explorer open the program as normal and then do the following

• Goto Tools - Internet Options
• Goto the advanced tab and click on reset
• Apply all changes and restart Internet Explorer

After completing this please restart Internet Explorer. If this has not fixed the problem follow the guidlines below

• Goto Start - All Programs - Accessories - notepad
• Copy the code in the quote box below and save as reset.bat
• Right click the file and select Run as administrator (For Windows Vista and Windows 7 only, for Windows XP just run normally)
• Restart computer to finish the procedure.

@echo off

ipconfig /flushdns
netsh int ip reset
netsh winsock reset
netsh firewall reset
shutdown -r -t 0

Please note your computer will automatically restart after running this file so please save all work

If all of the above fail I would like you to get an in depth malware check done by our malware team. Please read the following topic here and then post your problem here.

Please post your problem there where our experts will be more than happy to assist you

If your problem is still occuring after all of the above have been complete please report back.

Regards

Edited by wizzy2k5, 02 August 2011 - 06:34 PM.

[wizzy2k5]

Hello Nikkii and welcome to Geeks To Go

First off I would like you to reset your web browser to default settings. For Internet Explorer open the program as normal and then do the following

• Goto Tools - Internet Options
• Goto the advanced tab and click on reset
• Apply all changes and restart Internet Explorer

After completing this please restart Internet Explorer. If this has not fixed the problem follow the guidlines below

• Goto Start - All Programs - Accessories - notepad
• Copy the code in the quote box below and save as reset.bat
• Right click the file and select Run as administrator (For Windows Vista and Windows 7 only, for Windows XP just run normally)
• Restart computer to finish the procedure.

@echo off

ipconfig /flushdns
netsh int ip reset
netsh winsock reset
netsh firewall reset
shutdown -r -t 0

Please note your computer will automatically restart after running this file so please save all work

If all of the above fail I would like you to get an in depth malware check done by our malware team. Please read the following topic here and then post your problem here.

Please post your problem there where our experts will be more than happy to assist you

If your problem is still occuring after all of the above have been complete please report back.

Regards

Edited by wizzy2k5, 02 August 2011 - 06:34 PM.

[radicalrad]

Hi everyone,
I have had the same problem (almost) about connecting to the internet.
I have two PowerSpec desktop computers on my desk, both running Windows 7 pro, and almost identical specs.
I use them both every night after I come home from work.
The one on the left is the one I use with MS Outlook and Office. Otherwise, I use them the same.
Both were working fine this morning when I left for work.

The one on the left stopped receiving email about 9 AM this morning.
I also cannot connect to the internet with it.
Both computers are connected to the same Linksys 8 port switch which is connected to my router.
The computer on the right still connects to the internet fine.
I rebooted the computer on the left. Still no good.
I swapped ethernet cables between the two. Still the computer on the right has internet access but the left one doesn't.
I unplugged the enet cable from the one on the right and plugged it into the one on the left. Still no good.
I restarted in safe mode with networking
I executed the commands from command window as recommended by someone helping a previous problem reported.
Here are the results (can anyone help?):



Windows IP Configuration

Host Name . . . . . . . . . . . . : PowerSpec-1
Primary Dns Suffix . . . . . . . : dietz.local
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : dietz.local

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8102E/RTL8103E Family PCI-E Fast Ethernet NIC (NDIS 6.20)
Physical Address. . . . . . . . . : 40-61-86-7A-11-91
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::cd0a:14b5:a2ff:32e6%11(Preferred)
Autoconfiguration IPv4 Address. . : 169.254.50.230(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
DHCPv6 IAID . . . . . . . . . . . : 188768646
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-E5-6E-51-40-61-86-7A-11-91
DNS Servers . . . . . . . . . . . : 192.168.0.3
192.168.0.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{85CA5B16-E9E3-4C91-ACAB-FE7240BB4302}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 9:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
===========================================================================
Interface List
11...40 61 86 7a 11 91 ......Realtek RTL8102E/RTL8103E Family PCI-E Fast Ethernet NIC (NDIS 6.20)
1...........................Software Loopback Interface 1
12...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
13...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
169.254.0.0 255.255.0.0 On-link 169.254.50.230 276
169.254.50.230 255.255.255.255 On-link 169.254.50.230 276
169.254.255.255 255.255.255.255 On-link 169.254.50.230 276
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 169.254.50.230 276
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 169.254.50.230 276
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
1 306 ::1/128 On-link
11 276 fe80::/64 On-link
11 276 fe80::cd0a:14b5:a2ff:32e6/128
On-link
1 306 ff00::/8 On-link
11 276 ff00::/8 On-link
===========================================================================
Persistent Routes:
None

Pinging PowerSpec-1.dietz.local [::1] with 32 bytes of data:
Reply from ::1: time<1ms
Reply from ::1: time<1ms
Reply from ::1: time<1ms
Reply from ::1: time<1ms

Ping statistics for ::1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
Ping request could not find host google.com. Please check the name and try again.

Pinging 209.85.171.100 with 32 bytes of data:
PING: transmit failed. General failure.
PING: transmit failed. General failure.
PING: transmit failed. General failure.
PING: transmit failed. General failure.

Ping statistics for 209.85.171.100:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

Image Name PID Services
========================= ======== ============================================
System Idle Process 0 N/A
System 4 N/A
smss.exe 272 N/A
csrss.exe 364 N/A
wininit.exe 424 N/A
csrss.exe 448 N/A
winlogon.exe 500 N/A
services.exe 540 N/A
lsass.exe 548 Netlogon, SamSs
lsm.exe 560 N/A
svchost.exe 656 DcomLaunch, PlugPlay, Power
svchost.exe 744 RpcEptMapper, RpcSs
svchost.exe 856 AudioSrv, Dhcp, eventlog, lmhosts, wscsvc
svchost.exe 888 AudioEndpointBuilder, CscService, Irmon,
Netman, PcaSvc, SysMain, TrkWks, UxSms,
WdiSystemHost, WPDBusEnum, wudfsvc
svchost.exe 916 AeLookupSvc, Appinfo, BITS, gpsvc, IKEEXT,
iphlpsvc, LanmanServer, MMCSS, ProfSvc,
Schedule, SENS, ShellHWDetection, Themes,
Winmgmt, wuauserv
svchost.exe 400 EventSystem, netprofm, nsi, W32Time,
WdiServiceHost, WinHttpAutoProxySvc
svchost.exe 1080 CryptSvc, Dnscache, LanmanWorkstation,
NlaSvc
spoolsv.exe 1212 Spooler
svchost.exe 1248 BFE, DPS, MpsSvc
PhotoshopElementsFileAgen 1360 AdobeActiveFileMonitor6.0
AppleMobileDeviceService. 1452 Apple Mobile Device
mDNSResponder.exe 1516 Bonjour Service
svchost.exe 1564 FDResPub, FontCache, SSDPSRV
svchost.exe 1632 stisvc
taskhost.exe 1492 N/A
dwm.exe 1928 N/A
explorer.exe 1692 N/A
igfxtray.exe 2108 N/A
hkcmd.exe 2116 N/A
igfxpers.exe 2128 N/A
igfxsrvc.exe 2152 N/A
CNMFSUT6.EXE 2164 N/A
bagent.exe 2240 N/A
QTTask.exe 2488 N/A
jusched.exe 2496 N/A
iTunesHelper.exe 2504 N/A
apdproxy.exe 2520 N/A
GoZone_iSync.exe 2700 N/A
iexplore.exe 2832 N/A
iPodService.exe 2940 iPod Service
SearchIndexer.exe 2992 WSearch
svchost.exe 2396 WinDefend
WUDFHost.exe 320 N/A
iexplore.exe 2720 N/A
OUTLOOK.EXE 3460 N/A
wmpnetwk.exe 3840 WMPNetworkSvc
WmiPrvSE.exe 2276 N/A
wuauclt.exe 2664 N/A
audiodg.exe 116 N/A
cmd.exe 3416 N/A
conhost.exe 2412 N/A
SearchProtocolHost.exe 2612 N/A
SearchFilterHost.exe 2920 N/A
tasklist.exe 1696 N/A
WmiPrvSE.exe 384 N/A