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Windows 7 64 bit Crash


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#1
AaronPwner

AaronPwner

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Today I had a full computer freeze. I had open a video, and the sound just stuttered on the last words. I had to hard restart to fix it. I am on Windows 7 64 bit, and I have not changed any hardware recently. I ran an avast boot scan and it cleaned out one file JS:Redirector-HQ, but I don't believe a trojan was the issue. The only real change I had made was connecting directly to the cable modem. If you need any posts of dxdiags please let me know. I am completely unsure as to what happened. Thank you for any help.
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#2
phillpower2

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cleaned out one file JS:Redirector-HQ, but I don't believe a trojan was the issue.

It is possible that your system may have a hidden virus, see the text below;
If you suspect your system may have a malware issue I suggest you check out the self help guide at the malware forum http://www.geekstogo...cleaning-guide/ if after following the guide you believe your system may still be infected you need to start a new topic there and not post any malware logs on this forum as they are not used here, provide them with a link to this thread to show what if any steps have been tried.
Once you get the all clear from the malware techs if the issue is not resolved return here and someone will assist you.
Other possible causes of this include a failing PSU, failing video chip/card, bad Ram and heat.
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