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connected to inet - messengers work, but browers wont load pages


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#1
sera1

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Hi! I REALLY need some help please...

(system - Vista)

My laptops connected to wireless internet. Problem is, I can't browse, not with IE, firefox, safari....it just brings up a page loading message forever.
Skype works fine. Also, when I take the laptop to a friends house and connect to her wireless it browses the internet ok there??

I've tried seeveral things I googled but none of it seems to work, including -

-system restore back as far as I can go
-cmd scannow thing
-plugging straight into the router with the cable
-IE>tools>resetting interet settings
- tried without firewall on
- ran malware bytes

Not sure what to do now, help greatly appreciated!!

Edited by sera1, 11 August 2011 - 04:40 PM.

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#2
Ztruker

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Click on Start then Run and paste the following into the Run box, exactly as shown, including double quotes:

cmd /c "ipconfig /all > postme.txt & ping yahoo.com >> postme.txt & notepad postme.txt & del postme.txt"

and press ENTER.

A file will open in Notepad. Please copy and paste the contents here. Close the Notepad window and the file will be deleted and the Command Prompt window will also close.
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#3
sera1

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thankyou for the quick reply, I do not have my laptop with me currently, but will do that tomorrow ty
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#4
sera1

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it came up with this



Pinging yahoo.com [209.191.122.70] with 32 bytes of data:

Reply from 209.191.122.70: bytes=32 time=235ms TTL=46

Reply from 209.191.122.70: bytes=32 time=227ms TTL=47

Reply from 209.191.122.70: bytes=32 time=163ms TTL=46

Reply from 209.191.122.70: bytes=32 time=221ms TTL=46



Ping statistics for 209.191.122.70:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 163ms, Maximum = 235ms, Average = 211ms
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#5
Ztruker

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Where is the rest of it? That's only the ping part. There should be a lot of info from the ipconfig /all command before the ping info. Something like this (from my Windows 7 computer):

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : router
Description . . . . . . . . . . . : Broadcom NetXtreme 57xx Gigabit Controller
Physical Address. . . . . . . . . : 00-11-11-E1-1F-77
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::214d:4b51:f19d:f200%13(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.2.3(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Sat Aug 13 2011 2:29:27 PM
Lease Expires . . . . . . . . . . : Sun Aug 14 2011 2:29:27 PM
Default Gateway . . . . . . . . . : 192.168.2.1
DHCP Server . . . . . . . . . . . : 192.168.2.1
DHCPv6 IAID . . . . . . . . . . . : 436211985
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-B4-CC-2B-00-11-11-E1-1F-77
DNS Servers . . . . . . . . . . . : 208.67.222.222
208.67.220.220
NetBIOS over Tcpip. . . . . . . . : Enabled


What the ping info shows is you do have a working internet connection, though it's slow. The ping times are poor.

This is what it looks like on my computer:

Pinging yahoo.com [209.191.122.70] with 32 bytes of
Reply from 209.191.122.70: bytes=32 time=48ms TTL=5
Reply from 209.191.122.70: bytes=32 time=49ms TTL=5
Reply from 209.191.122.70: bytes=32 time=46ms TTL=5
Reply from 209.191.122.70: bytes=32 time=47ms TTL=5

Ping statistics for 209.191.122.70:
Packets: Sent = 4, Received = 4, Lost = 0 (0% l
Approximate round trip times in milli-seconds:
Minimum = 46ms, Maximum = 49ms, Average = 47ms


Give WinSock XP Fix a try, see if it resolve the browser problem, though I would still like to see the ipconfig /all output.

WinSock XP Fix is for XP only, not for Vista.

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#6
sera1

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Oh i thought i put the command as you typed...ill try again

will WinSock XP Fix work with vista?
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#7
Ztruker

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Rats, no. I forgot which forum I was in. XP Only. I'll fix my post to indicate this.

Copy and paste the command rather than typing it.

Select the complete command then press Ctrl+C to copy it.
Open a Command Prompt then right click in the Command Prompt windows and select Paste.
Press Enter and the complete command should be executed.
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#8
Ztruker

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Boot to Safe Mode with Networking. See here: How to Boot to the Advanced Boot Options in Vista

Can you browse the internet from there?

How does it work if you connect a Ethernet cable rather than use the wirless?
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#9
sera1

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Hi again, I think the cmd thing worked properly this time, i put below.
Connected with ethernet cable the problem still persists
Safemode with networking the problem still persists
(Err, could it be a problem with the service provider? I don't think so but is it a possibility?)

----------------

Windows IP Configuration

Host Name . . . . . . . . . . . . : (removed)
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : home

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : home
Description . . . . . . . . . . . : Atheros AR928x Wireless Network Adapter
Physical Address. . . . . . . . . : (removed)
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::10c3:6e34:251f:5e13%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.70(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 15 August 2011 18:36:04
Lease Expires . . . . . . . . . . : 16 August 2011 20:26:54
Default Gateway . . . . . . . . . : 192.168.1.254
DHCP Server . . . . . . . . . . . : 192.168.1.254
DHCPv6 IAID . . . . . . . . . . . : 285218756
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-11-8A-5A-B5-00-1F-16-11-43-4D
DNS Servers . . . . . . . . . . . : 192.168.1.254
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : home
Description . . . . . . . . . . . : Realtek RTL8102E Family PCI-E Fast Ethernet NIC (NDIS 6.0)
Physical Address. . . . . . . . . : 00-1F-16-11-43-4D
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.home
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 12:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : (removed)
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fd:c91:143e:3f57:feb9(Preferred)
Link-local IPv6 Address . . . . . : fe80::c91:143e:3f57:feb9%13(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled


Pinging yahoo.com [209.191.122.70] with 32 bytes of data:

Reply from 209.191.122.70: bytes=32 time=199ms TTL=46

Reply from 209.191.122.70: bytes=32 time=163ms TTL=47

Reply from 209.191.122.70: bytes=32 time=256ms TTL=46

Reply from 209.191.122.70: bytes=32 time=170ms TTL=46



Ping statistics for 209.191.122.70:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 163ms, Maximum = 256ms, Average = 197ms
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#10
Ztruker

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Have you tried resetting the router? There is usually a small, almost invisible button on the back near the power connection. Press and hold that for 10 seconds or so.

What is the make and model number of your router?
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#11
sera1

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Hey

It's a 'bt home hub 3' I have tried resetting it already
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#12
Ztruker

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So the BT Home Hub 3 is the only network modem/router you have, right? There is no modem and router?

Please try this.

Power off the BT Home Hub 3 and computer.
Connect the computer to the BT Home Hub 3 with an Ethernet cable.
Power on the BT Home Hub 3 and wait a bit for it to stabilize.
Power on the computer.

See if you can browse the internet now.

If not then I'm stumped.

You are getting a good IP address from the BT Home Hub 3 (IPv4 Address. 192.168.1.70(Preferred)).
You can ping www.yahoo.com.
SkyPE works.

Try creating a new login account via Control Panel / User Accounts.
Logoff the current account, login as the new one.
See if you can browse the internet from there.

This sure sounds like a firewall/anti-virus blocking problem but you said you tried booting to Safe Mode with Networking and the problem still exists and neither of them would be running then.

Also, since it works at a friends house that pretty much narrows it down to the BT Home Hub 3. Contact the ISP and see if they can help.
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#13
invisigoth

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you could try specifying dns on the laptop i have had some experience with this problem myself and sometimes it can resolve no web issues i usually use googles dns 8.8.8.8 as primary and 8.8.4.4 dunno if it helps but couldnt hurt

Edited by invisigoth, 20 August 2011 - 08:08 PM.

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