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Medion Akoya desktop PC - Sound has stopped working


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#1
riddles123

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I have a new desktop PC - a Medion Akoya P5315D
Set it up about a week ago and transferred my old Windows XP computer with success. Indeed, for the first couple of days my new PC worked well - and still is - apart from the sound, which a few days ago suddenly disappeared completely.
I seem to feel that this occured after an automatic Windows update but this may just be coincidence.
Have exhausted all the avenues I can, trying to resolve this myself including system restore, updating drivers, extensive reading of internet forums etc.
From some of the forums it appears that my issue is relatively common but sadly none of the solutions has worked with me. One suggestion I'm reluctant to try is to restore factory settings - I've just spent the whole week getting my new PC 'set up'!
I hope there's a way to work around my problem so that I don't have to start from scratch again...
My speakers are Medion and as mentioned, did work initially.
PC says they're not plugged in - but I have them connected by a jack to the light-green 'line in' socket at the back of the PC. I've tried disconnecting/reconnecting etc
I have a Realtek HD Audio Manager which I have also gone round in circles with.
I would be very grateful for any help or suggestions with this problem.

Thank you.
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#2
Ztruker

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Open Control Panel then Windows Update.
Click on Review Update History.

Look for any recent updates for Realtek and uninstall them. See if that resolves the problem.

You could also go to the Medion web site and download the latest sound driver, see if that fixes it.
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#3
riddles123

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Thanks for your speedy reply!
Tried your suggestions but am still met with the same wall of silence-
So frustrating....!
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#4
Ztruker

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Can you tell me what you actually did? Were there any RealTek updates? Did you find the driver on the Medion web site, download and install it?
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#5
riddles123

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I went to Windows and downloaded all the recommended and optional updates.
I checked for previous Realtek updates but there were none.
Then, from the Medion website I downloaded the latest sound driver compatible with my PC.
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#6
Ztruker

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Have you verified the speakers still work by connecting them to another computer or can you borrow another set to try in yours?

Sometimes the simple things bite us.
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#7
riddles123

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Thanks for your help.
Not sure what actually happened but when i tried other speakers, they too didn't work - but when i plugged mine back in they mysteriously worked!
So pleased. We can call this topic closed now - many thanks again for your patience and help.
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#8
Ztruker

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Such is the mystery and magic of computers :)
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