[TroyBushman]

I have my computer hooked up to a router using an ethernet. It recently is unable to connect to the Internet. I went to device manager and under the network adapters
Both ISATAP Adapters have yellow ! Next to them. Under the properties for both they say this device is not working properly because Windows cannot load the drivers required for this device. (code 31). Any help in this would be great because i am looking for work an I upload all the info I need to using our IPad.

[Advertisements]

Hello TroyBushman.... Welcome to
GeeksToGo,


I'm sorry to hear about your issue. We will try to help you resolve this as soon as possible.

• Please understand we are all volunteers and we are not here all the time.
• Sometimes it may be a extended amount of time to get back to you. If it has been
  more then 3 days please shoot me a PM and I will try to get back to you quickly
  then.
• Please do the following and supply the requested information as needed. If you
  don't understand my instructions please ask and I will try to explain them
  clearer for you.
• Do not attempt any steps unless instructed or ask before to
  make sure they will not cause any further issues.

Right click on the device and then click on update driver. Does it find and resolve the problem then?
Next step would to be to right click and uninstall the device. Reboot and see if windows can reinstall the device correctly.
If neither of the above works it may be a failing nic card. Is it built onboard or is it a add on card?

[rshaffer61]

Hello TroyBushman.... Welcome to
GeeksToGo,


I'm sorry to hear about your issue. We will try to help you resolve this as soon as possible.

• Please understand we are all volunteers and we are not here all the time.
• Sometimes it may be a extended amount of time to get back to you. If it has been
  more then 3 days please shoot me a PM and I will try to get back to you quickly
  then.
• Please do the following and supply the requested information as needed. If you
  don't understand my instructions please ask and I will try to explain them
  clearer for you.
• Do not attempt any steps unless instructed or ask before to
  make sure they will not cause any further issues.

Right click on the device and then click on update driver. Does it find and resolve the problem then?
Next step would to be to right click and uninstall the device. Reboot and see if windows can reinstall the device correctly.
If neither of the above works it may be a failing nic card. Is it built onboard or is it a add on card?

[TroyBushman]

The first step you gave me said that the latest driver was installed correctly.
Step two I uninstalled and the adapters and rebooted the computer, windows did not reinstall.
I went to add hardware and it did not recognize the adapters, they are internal.

[rshaffer61]

Internal or do you mean built on to the motherboard?

I went to add hardware and it did not recognize the adapters

This indicates a failing or failed onboard device.

[TroyBushman]

Yes it is built onto the mother board

[rshaffer61]

Then you probably need to replace it with a add on card.
Is this a desktop or a laptop?

[TroyBushman]

It's a desk top

[rshaffer61]

OK the next step is to replace the nic with a add on card.
HERE is a small list of cards that will work for you.