[d_magician]

so after a couple of updates I got everything working and running!
I had to update windows defender manually - it said that I might have a problem with windows update.
I never installed some of the windows updates like the windows service pack 1, and the windows malicious software removal tool. I don't know if I should install them.

other than that - everything is now working great, thanks to you. thank you very much

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Hello,

everything is now working great, thanks to you. thank you very much

Your welcome

It would be wise to update your Windows and the removal tool as it might include bug fixes and increase security protection.

Your PC is now clean

First we'll remove the tools that we've used then look at preventing getting infected again. It's important to remove the tools as it also removes the malware that we currently have quarantined.

Please do the following:

Reset SR Points/Clean up with OTL:

• Double-click OTL to start the program.
• Copy the lines from the codebox to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose Copy):
  
  

  :Commands
  [ClearAllRestorePoints]

• Return to OTL, right-click in the Custom Scans/Fixes window and choose Paste.
• Then click the Run Fix button.
• Let the program run unhindered. When finished click on OK and close the log that appears.
• Note: I do not need to review the log produced.
• Now close all other programs apart from OTL as this step will require a reboot.
• On the OTL main screen, depress the CleanUp button.
• Say Yes to the prompt and then allow the program to reboot your computer.

The above process will flush old System Restore Points and create a new clean one.


Next

Please delete aswMBR and any remaining logs from your desktop.


1. Protection Now that you are clean, to help protect your computer in the future I recommend that you download the following free programs:

SpywareBlaster to help prevent spyware from installing in the first place. It also consumes no system resources.
SpywareGuard to catch and block spyware before it can execute. It offers real time protection.
MalwareBytes to remove any malware that might slip the net and get through. I recommend that you run this at least once a week.

2. Windows Updates.

It is essential that you regularly check and install the latest Windows Updates. Vulnerabilities within Windows can leave your computer open to infection. Regular updates are released to fix these security vulnerabilities. I recommend that you set Windows to check, download and install your updates automatically.

Click Start
Select Control Panel
Click on Automatic (recommended)
Set the day and time for the update check. Set this to a time when your computer will normally be on and connected to the internet.
Click Apply then OK.

3. JAVA updates.
As with Windows, Java also needs to be regularly updated to fix security vulnerabilities. You can download the latest version of the Java Runtime Environment (JRE) from here. Download, install and reboot your computer. You also need to uininstall older versions of Java.

Click Start
Select Control Panel
Select Add or Remove Programs
Remove all Java updates except the latest one you have just installed.

4. Adobe updates.
You should ensure you use the latest Adobe Acrobat Reader and install any security updates that are released. Older versions are susceptible to attack. You can download the latest reader and updates from here.


To learn more about how to protect yourself while on the internet you might like to read this GeeksToGo article. This covers some of the safety measures that I've included and also some more.

Happy surfing and stay safe

Homburg.

[Homburg]

Hello,

everything is now working great, thanks to you. thank you very much

Your welcome

It would be wise to update your Windows and the removal tool as it might include bug fixes and increase security protection.

Your PC is now clean

First we'll remove the tools that we've used then look at preventing getting infected again. It's important to remove the tools as it also removes the malware that we currently have quarantined.

Please do the following:

Reset SR Points/Clean up with OTL:

• Double-click OTL to start the program.
• Copy the lines from the codebox to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose Copy):
  
  

  :Commands
  [ClearAllRestorePoints]

• Return to OTL, right-click in the Custom Scans/Fixes window and choose Paste.
• Then click the Run Fix button.
• Let the program run unhindered. When finished click on OK and close the log that appears.
• Note: I do not need to review the log produced.
• Now close all other programs apart from OTL as this step will require a reboot.
• On the OTL main screen, depress the CleanUp button.
• Say Yes to the prompt and then allow the program to reboot your computer.

The above process will flush old System Restore Points and create a new clean one.


Next

Please delete aswMBR and any remaining logs from your desktop.


1. Protection Now that you are clean, to help protect your computer in the future I recommend that you download the following free programs:

SpywareBlaster to help prevent spyware from installing in the first place. It also consumes no system resources.
SpywareGuard to catch and block spyware before it can execute. It offers real time protection.
MalwareBytes to remove any malware that might slip the net and get through. I recommend that you run this at least once a week.

2. Windows Updates.

It is essential that you regularly check and install the latest Windows Updates. Vulnerabilities within Windows can leave your computer open to infection. Regular updates are released to fix these security vulnerabilities. I recommend that you set Windows to check, download and install your updates automatically.

Click Start
Select Control Panel
Click on Automatic (recommended)
Set the day and time for the update check. Set this to a time when your computer will normally be on and connected to the internet.
Click Apply then OK.

3. JAVA updates.
As with Windows, Java also needs to be regularly updated to fix security vulnerabilities. You can download the latest version of the Java Runtime Environment (JRE) from here. Download, install and reboot your computer. You also need to uininstall older versions of Java.

Click Start
Select Control Panel
Select Add or Remove Programs
Remove all Java updates except the latest one you have just installed.

4. Adobe updates.
You should ensure you use the latest Adobe Acrobat Reader and install any security updates that are released. Older versions are susceptible to attack. You can download the latest reader and updates from here.


To learn more about how to protect yourself while on the internet you might like to read this GeeksToGo article. This covers some of the safety measures that I've included and also some more.

Happy surfing and stay safe

Homburg.

[Essexboy]

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

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