[RKinner]

Not sure it will work but go ahead and do the same for the Wireless Connection see if we get lucky.

Appears the DHCP need the netbt.sys device in order to work. I guess what you were saying earlier is that you do not see netbt is the non plug and play devices?

Ron

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We didnt get luck :-/

And yes that is what I was saying earlier - the netnt.sys is not found under the non plug & play devices.

[KDHoost]

We didnt get luck :-/

And yes that is what I was saying earlier - the netnt.sys is not found under the non plug & play devices.

[RKinner]

OK. Put the wireless back to automatically getting an IP address and automatically getting a DNS server. Then try this:

1. Perform a winsock Fix including reinstalling TCP/IP

Reinstall of the TCP/IP protocol to restore Winsock functionality

Step 1: Delete registry keys

A) Open Regedit from the Run line
B) Go to both of the following keys, export each of them, and then delete them:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Winsock and
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Winsock2
C) Restart the computer

NOTE: It is important to restart the computer after deleting the Winsock keys.
Doing so causes the XP operating system to recreate shell entries for those two
keys. If this is not done, the next step does not work correctly.


Step 2: Install TCP/IP on top of itself

A) Open the properties window of the network connection
B) Click Install
C) Click Protocol, then Add
D) Click Have Disk
E) Type the path to the nettcpip.inf file, for example: c:\windows\inf, and click
OK (if you try to click Browse, then browse to the \inf folder, it may not show up
in the list).
F) You should now see "Internet Protocol (TCP/IP)" in the list of available
protocols. Select it and click OK.
G) Restart the computer

When the computer reboots you will have functional Winsock keys.

Step #3: Start, Run, CMD

netsh int ip reset resetlog.txt
netsh winsock reset catalog

When you receive a message that a restart is required, reboot the computer.

[KDHoost]

I did the above and everything was successful, but my computer still does not get an IP address.

[RKinner]

Check the Device Manager again as before and see if netbt.sys shows up as an entry now.

Also verify that the file C:\windows\system32\drivers\netbt.sys

exists.

I assume DHCP Client still does not start?

Ron

[KDHoost]

netbt.sys does not show up in the Device Manager still, but the C: file does exist. Also the DHCP still says an error occurred and the RPC server is unavail.

[RKinner]

Let's see if the registry entry exists:

Copy the next line:

reg query HKLM\system\currentcontrolset\services\NetBT /s > \junk.txt

Start, Run, cmd, OK then right click and Paste or Edit then Paste and the above line should appear. Hit Enter. Now type

notepad \junk.txt

(Space before \ . Save the file to your USB drive and then move it to the good pc and copy and paste it into a reply.)

Ron

[KDHoost]

These are the results -


! REG.EXE VERSION 3.0

HKEY_LOCAL_MACHINE\system\currentcontrolset\services\NetBT

HKEY_LOCAL_MACHINE\system\currentcontrolset\services\NetBT\Linkage
Bind REG_MULTI_SZ \Device\Tcpip_{AB872381-ED2C-4A54-91D1-1188C2F58A11}\0\Device\Tcpip_{C0BCB241-297B-40B0-BCE0-A3D0F36CCF57}\0\Device\Tcpip_{710C816E-6813-43C1-92F7-34A7CF2C3F0B}\0\Device\Tcpip_{385FFF26-96C5-47E4-9341-4F9868B737F0}\0\Device\Tcpip_{69242F29-E43E-4587-B29C-A58169A1D403}\0\0
Route REG_MULTI_SZ "Tcpip" "{AB872381-ED2C-4A54-91D1-1188C2F58A11}"\0"Tcpip" "{C0BCB241-297B-40B0-BCE0-A3D0F36CCF57}"\0"Tcpip" "{710C816E-6813-43C1-92F7-34A7CF2C3F0B}"\0"Tcpip" "NdisWanIp"\0\0
Export REG_MULTI_SZ \Device\NetBT_Tcpip_{AB872381-ED2C-4A54-91D1-1188C2F58A11}\0\Device\NetBT_Tcpip_{C0BCB241-297B-40B0-BCE0-A3D0F36CCF57}\0\Device\NetBT_Tcpip_{710C816E-6813-43C1-92F7-34A7CF2C3F0B}\0\Device\NetBT_Tcpip_{385FFF26-96C5-47E4-9341-4F9868B737F0}\0\Device\NetBT_Tcpip_{69242F29-E43E-4587-B29C-A58169A1D403}\0\0

HKEY_LOCAL_MACHINE\system\currentcontrolset\services\NetBT\Parameters
TransportBindName REG_SZ \Device\
BcastNameQueryCount REG_DWORD 0x3
BcastQueryTimeout REG_DWORD 0x2ee
CacheTimeout REG_DWORD 0x927c0
NameServerPort REG_DWORD 0x89
NameSrvQueryCount REG_DWORD 0x3
NameSrvQueryTimeout REG_DWORD 0x5dc
NbProvider REG_SZ _tcp
SessionKeepAlive REG_DWORD 0x36ee80
Size/Small/Medium/Large REG_DWORD 0x1
EnableLMHOSTS REG_DWORD 0x1

HKEY_LOCAL_MACHINE\system\currentcontrolset\services\NetBT\Parameters\Interfaces

HKEY_LOCAL_MACHINE\system\currentcontrolset\services\NetBT\Parameters\Interfaces\Tcpip_{710C816E-6813-43C1-92F7-34A7CF2C3F0B}
NameServerList REG_MULTI_SZ \0
NetbiosOptions REG_DWORD 0x0

HKEY_LOCAL_MACHINE\system\currentcontrolset\services\NetBT\Parameters\Interfaces\Tcpip_{AB872381-ED2C-4A54-91D1-1188C2F58A11}
NameServerList REG_MULTI_SZ \0
NetbiosOptions REG_DWORD 0x0

HKEY_LOCAL_MACHINE\system\currentcontrolset\services\NetBT\Parameters\Interfaces\Tcpip_{C0BCB241-297B-40B0-BCE0-A3D0F36CCF57}
NameServerList REG_MULTI_SZ \0
NetbiosOptions REG_DWORD 0x0

HKEY_LOCAL_MACHINE\system\currentcontrolset\services\NetBT\Enum
0 REG_SZ Root\LEGACY_NETBT\0000
Count REG_DWORD 0x1
NextInstance REG_DWORD 0x1

[RKinner]

Copy the text in the code window:

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\NetBT]
"Type"=dword:00000001
"Start"=dword:00000001
"ErrorControl"=dword:00000001
"Tag"=dword:00000005
"ImagePath"=hex(2):73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,44,00,\
  52,00,49,00,56,00,45,00,52,00,53,00,5c,00,6e,00,65,00,74,00,62,00,74,00,2e,\
  00,73,00,79,00,73,00,00,00
"DisplayName"="NetBios over Tcpip"
"Group"="PNP_TDI"
"DependOnService"=hex(7):54,00,63,00,70,00,69,00,70,00,00,00,00,00
"DependOnGroup"=hex(7):00,00
"Description"="NetBios over Tcpip"

Start, Run, notepad, OK

Then Edit Paste (or Ctrl + v) and the copied text should appear.

File, Save As, to your desktop "netbt.reg" , OK (Make sure you put the quotes around it) Then close notepad and find netbt.reg on your desktop and right click and Merge.

Reboot and see if anything changes.

Ron

[KDHoost]

It worked!! Thank you so very much for all your help. I'm sorry it was such a long process, but I greatly appreciate your patience and your help in fixing this problem

[RKinner]

We need to clean up System Restore. Follow Jim's procedure here:
http://aumha.net/vie...581099691bf108f


You can uninstall or delete any tools we had you download and their logs.
To uninstall combofix, copy the next line:

"%userprofile%\Desktop\combofix.exe" /Uninstall

Start, Run, cmd, OK then right click, Paste, then hit Enter.

OTL has a cleanup tab so if you run it again and select cleanup it will remove itself and its backup files.

To hide hidden files again (If you do not run OTL cleanup):

XP

# Close all programs so that you are at your desktop.
# Double-click on the My Computer icon.
# Select the Tools menu and click Folder Options.
# After the new window appears select the View tab.
# Uncheck the checkbox labeled Display the contents of system folders.
# Under the Hidden files and folders section select the 'Hide protected operating system files (recommended)' option.
# Check the checkbox labeled Hide protected operating system files.
# Press the Apply button and then the OK button and shutdown My Computer.

You probably do not have the latest Java (Java™ 6 Update 27 or 7 update 0). Get the latest at:
http://www.java.com/en/

Save it to your PC then close all browsers and install it. Note on Java and Firefox. For some reason Java does not remove old consoles from Firefox. Any time you update Java you should do Firefox, Add-ons, Extensions and disable any old Java Consoles

They will look like: CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA. The number in bold corresponds to the update number. If they switch to 7 update 0 then the 0016 will turn to 0017.

Multiple Java Consoles will slow down the Firefox boot. After any change to Firefox or its extension you should run Speedyfox. (Mentioned later.)



Also make sure you have the latest versions of any adobe.com products you use like Shockwave, Flash or Acrobat.

Whether you use adobe reader, acrobat or fox-it to read pdf files you need to disable Javascript in the program. There is an exploit out there now that can use it to get on your PC. For Adobe Reader: Start, All Programs, Adobe Reader, Edit, Preferences, Click on Javascript in the left column and uncheck Enable Acrobat Javascript. OK Close program. It's the same for Foxit reader except you uncheck Enable Javascript Actions.

To help keep your programs up-to-date you should download and run the UpdateChecker:
http://www.filehippo.../updatechecker/
(You don't need to download Betas and if there is a program you don't use you can just uninstall it rather than update it. You can right click on the updatechecker icon (looks like a downward green arrowhead) and select Settings and tell it no betas. If you don't use MSN Messenger I would not upgdate it. MS installs a bunch of stuff when you do. You can tell the program to not show you that update.)


If you use Firefox or Chome then get the AdBlock Plus Add-on. WOT (Web of Trust) is another you might want to try.
The equivalent to AdBlock Plus for IE is called Simple Adblock and you should install it too: Adhttp://simple-adblock.com/

If Firefox is slow loading make sure it only has the current Java add-on. Then download and run Speedy Fox.
http://www.crystalidea.com/speedyfox . Click on Speedup my Firefox. When it finishes click on Exit.

Be warned: If you use Limewire, utorrent or any of the other P2P programs you will almost certain be coming back to the Malware Removal forum. If you must use P2P then submit any files you get to http://virustotal.com before you open them.

If you have a router, log on to it today and change the default password! If using a Wireless router you really should be using encryption on the link. Use the strongest (newest) encryption method that your router and PC wireless adapter support especially if you own a business. See http://www.king5.com...-120637284.html and http://www.seattlepi...ted-1344185.php for why encryption is important. If you don't know how, visit the router maker's website. They all have detailed step by step instructions or a wizard you can download.

Ron