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Another who can't connect to itunes store


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VanessaXx

VanessaXx

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I am recently unable to connect to the itunes store after downloading the itunes update. I saw advice on this issue to allow access to itunes in the windows firewall but I'm unsure how to do that. Here is what my diagnostic test shows:

Gracenote DSP 1.9.1.43

iTunes Serial Number 0012ABB0084B0E18

Current user is an administrator.
The current local date and time is 2011-09-01 12:54:57.
iTunes is not running in safe mode.
WebKit accelerated compositing is disabled.
HDCP is not supported.
Core Media is not supported. (16002)


**** External Plug-ins Information ****

No external plug-ins installed.

iPodService 10.4.1.10 is currently running.
iTunesHelper 10.4.1.10 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {0F022217-6286-407E-AD49-1A71BA4C2830}
Description: Qwest 11n Wireless USB Adapter - Packet Scheduler Miniport
IP Address: 192.168.0.2
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1
DHCP Enabled: Yes
DHCP Server: 192.168.0.1
Lease Obtained: Wed Aug 31 21:31:33 2011

Lease Expires: Thu Sep 01 21:31:33 2011

DNS Servers: 192.168.0.1
205.171.3.25

Adapter Name: {7F99273F-108E-47BD-A266-C6CA34CDB71F}
Description: Broadcom NetXtreme 57xx Gigabit Controller - Packet Scheduler Miniport
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway:
DHCP Enabled: Yes
DHCP Server: 192.168.2.1
Lease Obtained: Wed May 18 08:50:54 2011

Lease Expires: Mon Jan 18 20:14:07 2038

DNS Servers: 192.168.2.1

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled

Firewall Information

Windows Firewall is on.
iTunes is enabled in Windows Firewall.

Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2011-09-01 12:41:43.
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