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Pixel/color problem...cannot change..malware?


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#1
Allen Griffith

Allen Griffith

    New Member

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Hello all,
absolutely new to the forum. All of a sudden the screen resolution is very bad. I have tried to change to higher pixel in Display Properties/Settings but it is not allowed. Also Color Quality reads lowest (4). I am unable to change this setting also.

I use Verizon.net and have their Security Suite. I have scanned the computer with the results being No issues detected. Is there a virus or malware that causes this lack of control and what is the fix?

Allen Griffith
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#2
phillpower2

phillpower2

    Tech Staff

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  • 20,023 posts
Hi Allen Griffith :)
I suspect that you have some malware on your computer causing issues that we are not able to solve through means we can use here in the Tech Forums. I suggest you read the 'Start Here' topic found here. With these self-help tools you have a high chance of fixing the problems on your own. If you are still having problems after following Step 3 of the guide, continue with Step 4 and 5 and post in the Malware Forum. If you are unable to run any programs, Please create a topic stating what you have tried so far and that you are unable to run any programs. Also, Please do NOT post the logs in this thread.If you are still having issues after the malware expert gives you a clean bill of health, Please return to THIS thread and we will look at other possible causes and solutions.
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