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Mystery Close Box


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#1
heidkat

heidkat

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Hi,
Did follow your instructions.
For the last few weeks, get a white rectangular message box without text in it except for "Close" (with the C underlined). I then close it but can't open any programs until I do a reboot-sometimes have to do a hard reboot to get the computer to turn off. Happens even if I just reboot and don't open anything. Takes several hours for the box to appear, whether I've opened anything or not.

Have HP 6736, 64 MB RAM upgraded to 256 MB a few years ago, Lynksys 10.100 LAN card added a few years ago, WIN ME (yeah, I know better now!), cable connection, MCAfee Virus Scan and Personal Firewall (from their site), Google toolbar with popup blocker, Earthlink as ISP, Earthlink webmail with spam blocker, Outlook Express, CWS, AdAware, Spybot Search and Destroy HJT. All services up to date including HP updates.

Turned off System Restore, then in Safe Mode did disc cleanup, can disc, defrag, CWS, AdAware, Spybot, McAfee virus scan, turned on System Resto4e, restarted on Sunday. Still getting the box.
Any help would be apreciated. Thanks , Kathy

Today's log:
Logfile of HijackThis v1.99.1
Scan saved at 9:09:04 PM, on 5/31/2005
Platform: Windows ME (Win9x 4.90.3000)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\PROGRAM FILES\MCAFEE.COM\VSO\MCVSRTE.EXE
C:\WINDOWS\SYSTEM\KB891711\KB891711.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\SYSTEM\RESTORE\STMGR.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\SYSTEM\HIDSERV.EXE
C:\PROGRAM FILES\NETROPA\ONE-TOUCH MULTIMEDIA KEYBOARD\MMKEYBD.EXE
C:\PROGRAM FILES\NETROPA\ONE-TOUCH MULTIMEDIA KEYBOARD\KEYBDMGR.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\PROGRAM FILES\NETROPA\ONSCREEN DISPLAY\OSD.EXE
C:\WINDOWS\SYSTEM\HPSYSDRV.EXE
C:\WINDOWS\DELAYRUN.EXE
C:\PROGRAM FILES\MCAFEE.COM\AGENT\MCAGENT.EXE
C:\PROGRAM FILES\MCAFEE.COM\VSO\MCVSSHLD.EXE
C:\PROGRAM FILES\NETROPA\ONE-TOUCH MULTIMEDIA KEYBOARD\MMUSBKB2.EXE
C:\PROGRAM FILES\MCAFEE.COM\VSO\MCVSESCN.EXE
C:\PROGRAM FILES\MCAFEE.COM\PERSONAL FIREWALL\MPFTRAY.EXE
C:\WINDOWS\RunDLL.exe
C:\PROGRAM FILES\SPYBOT - SEARCH & DESTROY\TEATIMER.EXE
C:\PROGRAM FILES\MCAFEE.COM\PERSONAL FIREWALL\MPFAGENT.EXE
C:\PROGRAM FILES\HIJACKTHIS.EXE

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = https://webmail.atl....p&x=-2012802347
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
F1 - win.ini: run=hpfsched
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHELPER.DLL
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 6.0\READER\ACTIVEX\ACROIEHELPER.DLL
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - C:\PROGRAM FILES\MCAFEE.COM\VSO\MCVSSHL.DLL
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
O4 - HKLM\..\Run: [PCHealth] C:\WINDOWS\PCHealth\Support\PCHSchd.exe -s
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [Hidserv] Hidserv.exe run
O4 - HKLM\..\Run: [Keyboard Manager] C:\Program Files\Netropa\One-touch Multimedia Keyboard\MMKeybd.exe
O4 - HKLM\..\Run: [HPScanPatch] C:\WINDOWS\SYSTEM\HPScanFix.exe
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [Delay] C:\WINDOWS\delayrun.exe
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\MCAFEE.COM\AGENT\McUpdate.exe
O4 - HKLM\..\Run: [MCAgentExe] C:\PROGRA~1\MCAFEE.COM\AGENT\mcagent.exe
O4 - HKLM\..\Run: [VSOCheckTask] "C:\PROGRA~1\MCAFEE.COM\VSO\MCMNHDLR.EXE" /checktask
O4 - HKLM\..\Run: [VirusScan Online] C:\PROGRA~1\MCAFEE.COM\VSO\MCVSSHLD.EXE
O4 - HKLM\..\Run: [MPFExe] C:\PROGRA~1\MCAFEE.COM\PERSON~1\MPFTRAY.EXE
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [*StateMgr] C:\WINDOWS\System\Restore\StateMgr.exe
O4 - HKLM\..\RunServices: [Yahoo HP Reminder 1.0] C:\PROGRAM FILES\YAHOO!\YIP2\HP\ENCWAR\PROGRAM\YR.EXE
O4 - HKLM\..\RunServices: [McVsRte] C:\PROGRA~1\MCAFEE.COM\VSO\MCVSRTE.EXE /embedding
O4 - HKLM\..\RunServices: [KB891711] C:\WINDOWS\SYSTEM\KB891711\KB891711.EXE
O4 - HKCU\..\Run: [Taskbar Display Controls] RunDLL deskcp16.dll,QUICKRES_RUNDLLENTRY
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: &Google Search - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmwordtrans.html
O8 - Extra context menu item: Cached Snapshot of Page - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmcache.html
O8 - Extra context menu item: Similar Pages - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmsimilar.html
O8 - Extra context menu item: Backward Links - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmbacklinks.html
O8 - Extra context menu item: Translate Page into English - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmtrans.html
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\PROGRA~1\MESSEN~1\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: MSN Messenger Service - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\PROGRA~1\MESSEN~1\MSMSGS.EXE
O14 - IERESET.INF: START_PAGE_URL=http://hp.my.yahoo.com
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcaf...90/mcinsctl.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.mcaf...,23/mcgdmgr.cab
O16 - DPF: {869F3BBC-A812-4D13-A93B-7B3FC816DCD5} (McAfee.com Updater) - http://download.mcaf...can/mcasupd.cab
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#2
heidkat

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Fogot to say that when I try to open a program after closing the mystery box, I get the following error message:
Not enough free memory to run this program. Quit 1 or more programs then try again.
After trying to open thing, system gets very slow and I lose patience and do a soft reboot, then eveything works fine until the box appears again after several hours.
thanks,
Kathy
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#3
heidkat

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More info-hope it helps-
Was able to save a Startup List report (below) after I closed the box but not able to save a HJT log-hourglass stayed there for 1 hr, closed program (cont/alt/delete), retried, froze and restarted.
thanks, Kathy


StartupList report, 6/4/2005, 4:52:17 PM
StartupList version: 1.52
Started from : C:\PROGRAM FILES\STARTUPLIST.EXE
Detected: Windows ME (Win9x 4.90.3000)
Detected: Internet Explorer v6.00 SP1 (6.00.2800.1106)
* Using default options
==================================================

Running processes:

C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\WINDOWS\SYSTEM\SSDPSRV.EXE
C:\PROGRAM FILES\MCAFEE.COM\VSO\MCVSRTE.EXE
C:\WINDOWS\SYSTEM\KB891711\KB891711.EXE
C:\WINDOWS\SYSTEM\RESTORE\STMGR.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\SYSTEM\HIDSERV.EXE
C:\PROGRAM FILES\NETROPA\ONE-TOUCH MULTIMEDIA KEYBOARD\MMKEYBD.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\WINDOWS\SYSTEM\HPSYSDRV.EXE
C:\PROGRAM FILES\NETROPA\ONE-TOUCH MULTIMEDIA KEYBOARD\KEYBDMGR.EXE
C:\PROGRAM FILES\NETROPA\ONSCREEN DISPLAY\OSD.EXE
C:\PROGRAM FILES\MCAFEE.COM\AGENT\MCAGENT.EXE
C:\PROGRAM FILES\MCAFEE.COM\VSO\MCVSSHLD.EXE
C:\PROGRAM FILES\MCAFEE.COM\VSO\MCVSESCN.EXE
C:\PROGRAM FILES\MCAFEE.COM\PERSONAL FIREWALL\MPFTRAY.EXE
C:\WINDOWS\RunDLL.exe
C:\PROGRAM FILES\NETROPA\ONE-TOUCH MULTIMEDIA KEYBOARD\MMUSBKB2.EXE
C:\PROGRAM FILES\MCAFEE.COM\PERSONAL FIREWALL\MPFAGENT.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\PROGRAM FILES\STARTUPLIST.EXE

--------------------------------------------------

Autorun entries from Registry:
HKLM\Software\Microsoft\Windows\CurrentVersion\Run

ScanRegistry = C:\WINDOWS\scanregw.exe /autorun
TaskMonitor = C:\WINDOWS\taskmon.exe
PCHealth = C:\WINDOWS\PCHealth\Support\PCHSchd.exe -s
SystemTray = SysTray.Exe
LoadPowerProfile = Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
Hidserv = Hidserv.exe run
Keyboard Manager = C:\Program Files\Netropa\One-touch Multimedia Keyboard\MMKeybd.exe
HPScanPatch = C:\WINDOWS\SYSTEM\HPScanFix.exe
MMTray =
hpsysdrv = c:\windows\system\hpsysdrv.exe
Delay = C:\WINDOWS\delayrun.exe
MCUpdateExe = C:\PROGRA~1\MCAFEE.COM\AGENT\MCUPDATE.EXE
MCAgentExe = C:\PROGRA~1\MCAFEE.COM\AGENT\mcagent.exe
VSOCheckTask = "C:\PROGRA~1\MCAFEE.COM\VSO\MCMNHDLR.EXE" /checktask
VirusScan Online = "C:\PROGRA~1\MCAFEE.COM\VSO\mcvsshld.exe"
MPFExe = C:\PROGRA~1\MCAFEE.COM\PERSON~1\MPFTRAY.EXE

--------------------------------------------------

Autorun entries from Registry:
HKLM\Software\Microsoft\Windows\CurrentVersion\RunServices

LoadPowerProfile = Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
SchedulingAgent = mstask.exe
SSDPSRV = C:\WINDOWS\SYSTEM\ssdpsrv.exe
*StateMgr = C:\WINDOWS\System\Restore\StateMgr.exe
Yahoo HP Reminder 1.0 = C:\PROGRAM FILES\YAHOO!\YIP2\HP\ENCWAR\PROGRAM\YR.EXE
McVsRte = C:\PROGRA~1\MCAFEE.COM\VSO\mcvsrte.exe /embedding
KB891711 = C:\WINDOWS\SYSTEM\KB891711\KB891711.EXE

--------------------------------------------------

Autorun entries from Registry:
HKCU\Software\Microsoft\Windows\CurrentVersion\Run

Taskbar Display Controls = RunDLL deskcp16.dll,QUICKRES_RUNDLLENTRY
SpybotSD TeaTimer = C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe

--------------------------------------------------

Load/Run keys from C:\WINDOWS\WIN.INI:

load=
run=hpfsched

--------------------------------------------------

Shell & screensaver key from C:\WINDOWS\SYSTEM.INI:

Shell=Explorer.exe
SCRNSAVE.EXE=
drivers=mmsystem.dll power.drv

--------------------------------------------------

C:\WINDOWS\WININIT.BAK listing:
(Created 4/6/2005, 1:27:54)

[rename]
C:\PROGRA~1\MCAFEE.COM\VSO\SCAN.DAT=C:\PROGRA~1\MCAFEE.COM\VSO\VSDB350.TMP
C:\PROGRA~1\MCAFEE.COM\VSO\NAMES.DAT=C:\PROGRA~1\MCAFEE.COM\VSO\VSDB355.TMP
C:\PROGRA~1\MCAFEE.COM\VSO\CLEAN.DAT=C:\PROGRA~1\MCAFEE.COM\VSO\VSDB360.TMP

--------------------------------------------------

C:\AUTOEXEC.BAT listing:

SET windir=C:\WINDOWS
SET winbootdir=C:\WINDOWS
SET COMSPEC=C:\WINDOWS\COMMAND.COM
SET PATH=C:\WINDOWS;C:\WINDOWS\COMMAND
SET PROMPT=$p$g
SET TEMP=C:\WINDOWS\TEMP
SET TMP=C:\WINDOWS\TEMP

--------------------------------------------------


Enumerating Browser Helper Objects:

(no name) - C:\PROGRA~1\SPYBOT~1\SDHELPER.DLL - {53707962-6F74-2D53-2644-206D7942484F}
(no name) - c:\program files\google\googletoolbar1.dll - {AA58ED58-01DD-4d91-8333-CF10577473F7}
(no name) - C:\PROGRAM FILES\ADOBE\ACROBAT 6.0\READER\ACTIVEX\ACROIEHELPER.DLL - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}

--------------------------------------------------

Enumerating Task Scheduler jobs:

Tune-up Application Start.job
PCHealth Scheduler for Data Collection.job
McAfee.com Update Check 05042005125724.job
Maintenance-Defragment programs.job
Maintenance-ScanDisk.job
McAfee.com Scan for Viruses - My Computer tsid_04282005202729.job
Maintenance-Disk cleanup.job
McAfee.com Scan for Viruses - My Computer tsid_05032005184741.job

--------------------------------------------------

Enumerating Download Program Files:

[McAfee.com Operating System Class]
InProcServer32 = C:\WINDOWS\SYSTEM\MCINSCTL.DLL
CODEBASE = http://download.mcaf...90/mcinsctl.cab

[DwnldGroupMgr Class]
InProcServer32 = C:\WINDOWS\SYSTEM\MCGDMGR.DLL
CODEBASE = http://download.mcaf...,23/mcgdmgr.cab

[McAfee.com Updater]
InProcServer32 = C:\WINDOWS\MCBIN\MGAVEXP.DLL
CODEBASE = http://download.mcaf...can/mcasupd.cab

[Update Class]
InProcServer32 = C:\WINDOWS\SYSTEM\IUCTL.DLL
CODEBASE = http://v4.windowsupd...8472.6562615741

[Shockwave Flash Object]
InProcServer32 = C:\WINDOWS\SYSTEM\MACROMED\FLASH\FLASH.OCX
CODEBASE = http://download.macr...ash/swflash.cab

--------------------------------------------------

Enumerating ShellServiceObjectDelayLoad items:

WebCheck: C:\WINDOWS\SYSTEM\WEBCHECK.DLL
UPnPMonitor: C:\WINDOWS\SYSTEM\UPNPUI.DLL
AUHook: C:\WINDOWS\SYSTEM\AUHOOK.DLL

--------------------------------------------------
End of report, 6,840 bytes
Report generated in 0.455 seconds

Command line options:
/verbose - to add additional info on each section
/complete - to include empty sections and unsuspicious data
/full - to include several rarely-important sections
/force9x - to include Win9x-only startups even if running on WinNT
/forcent - to include WinNT-only startups even if running on Win9x
/forceall - to include all Win9x and WinNT startups, regardless of platform
/history - to list version history only
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#4
heidkat

heidkat

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Hi again,
Somone at annoyances.org told me that a person wrote to Tom Coyote about the same problem-link below

My Webpage

If I didn't link right, cut and past this!
http://forums.tomcoy...showtopic=38620

thanks, Kathy
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#5
heidkat

heidkat

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Hi again,
After multiple error messages including script host errors. missing scripts, missing sound and doing multiple full recoveries, I threw the darn thing out and got a new pc! Never did solve the mystery box!
thanks
Kathy
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