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Printer Software & Drivers Refuse to Install


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#31
Matsuto77

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I think I've already done that. It was able to install and even print a test page on my downstairs computer without any issues.
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#32
rshaffer61

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What I mean is can you remove the optical drive from the system downstairs and connect it to the problem system to see if it will install then?
If that is not possible then do you have a usb flash drive that you copy the driver installation to and see if it will install from there?
I think the issue is a failed installation is stopping the printer driver from installing.
If you go into control panel and then into printers is your printer showing there?
Is it set to default printer?
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#33
Matsuto77

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I'll answer this one question at a time.

1. I'm not sure what you mean by "optical drive".
2. As I've said, the drivers were able to install properly on the other computer. I tried it.
3. There is no active printer listed in Printers and Faxes, and that has been the case ever since my computer decided to reject my printer.

Edited by Matsuto77, 14 September 2011 - 10:35 AM.

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#34
rshaffer61

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Optical drive is a cdrom or dvd drive.
Take the one out of the downstairs system and temporarily connect it to the system we are working on and then try to install the drivers using it.
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#35
Matsuto77

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Unfortunately, I do not think that it will be possible to do that at this point. Surely there must be another way that doesn't involve moving drives from one device to another. If not, I'm more than ready to get rid of this printer once and for all.

Edited by Matsuto77, 14 September 2011 - 11:26 AM.

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#36
rshaffer61

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Do you have a usb flash drive you can put the driver installation file on and then try to install it from there?
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#37
Matsuto77

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Yes, I do. I'll give that a try right now.
Hoping for the best...

UPDATE: It didn't work, as expected. Should I go and get a hammer now?

Edited by Matsuto77, 14 September 2011 - 12:18 PM.

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#38
Matsuto77

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Okay, here's an interesting idea. I use a program called CCleaner to maintain my computer. Under their Tools tab, they have a Startup list similar to the one we discussed earlier. Epson is listed in there, and the word No appears next to it. I have the options to enable / disable it, and also to delete it outright. Should I try deleting it?

Edited by Matsuto77, 14 September 2011 - 12:28 PM.

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#39
rshaffer61

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Sure delete it and then lets see if it will work. Can't hurt anything at this point. :)
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#40
Matsuto77

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Done.
What should I do next?
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#41
rshaffer61

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Now try installing the driver again.
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#42
Matsuto77

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Same error message as before.
I'm guessing that this is now officially a hopeless case...

Edited by Matsuto77, 14 September 2011 - 01:12 PM.

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#43
rshaffer61

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Nope still steps we can try.
When did you do the reinstall of the OS?
Has this not worked since the fresh install?
I see you have SP3 installed but have you installed all critical and optional updates also?
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#44
Matsuto77

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I'll tackle these questions one at a time.

1. I don't remember when Windows was reinstalled, and I'm unsure if there's a way to find out.
2. Yes, it stopped working after the reinstall.
3. According to Mictosoft's website, I've already installed all of the important updates. The only ones left are optional ones.

Edited by Matsuto77, 14 September 2011 - 02:02 PM.

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#45
rshaffer61

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Check the optional updates because there may be one pertaining to a issue with the lpt port or identifying drivers for a particular brand of printers.
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