Speccy: http://speccy.pirifo...fgyoXv2Wubw7olj
I run CCleaner occasionally, a full scan with SAS turned up clean, same with MBAM. I'm not sure what the problem is, I only have Avast and IDM running at start up.
Long Startup Time
#1
- Group: Member
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- Joined: 10-September 11
Posted 10 September 2011 - 01:51 PM
Speccy: http://speccy.pirifo...fgyoXv2Wubw7olj
I run CCleaner occasionally, a full scan with SAS turned up clean, same with MBAM. I'm not sure what the problem is, I only have Avast and IDM running at start up.
#2
- Group: Technician
- Posts: 9,127
- Joined: 25-August 09
Posted 10 September 2011 - 03:05 PM
Hi Brainicism
As the computer is less than a month old the amount of testing that should be done is minimal to save voiding the warranty.
Your speccy data suggests that there is a problem with the PSU (power supply unit) you can do a comparison with the PSU tolerances table below and see what I mean, we need to get a second reading to see what another software reports;
Download Speedfan and install it. Once it's installed, run the program and post here the information it shows. The information I want you to post is the stuff that is circled in the example picture I have attached.If you are running on a vista machine, please go to where you installed the program and run the program as administrator.
(this is a screenshot from a vista machine)
As the computer is less than a month old the amount of testing that should be done is minimal to save voiding the warranty.
Your speccy data suggests that there is a problem with the PSU (power supply unit) you can do a comparison with the PSU tolerances table below and see what I mean, we need to get a second reading to see what another software reports;
Download Speedfan and install it. Once it's installed, run the program and post here the information it shows. The information I want you to post is the stuff that is circled in the example picture I have attached.If you are running on a vista machine, please go to where you installed the program and run the program as administrator.
(this is a screenshot from a vista machine)
#3
- Group: Member
- Posts: 2
- Joined: 10-September 11
Posted 10 September 2011 - 06:50 PM
I don't really remember when I got the computer (I suck at keeping time), but I remember it came with a 1 Year Premium Hardware Service if that helps.
Speedfan hasn't given as much info as shown in your picture
EDIT: Downloaded another program that did the same thing.
Speedfan hasn't given as much info as shown in your picture
EDIT: Downloaded another program that did the same thing.
#4
- Group: Technician
- Posts: 9,127
- Joined: 25-August 09
Posted 11 September 2011 - 02:04 AM
Thanks for the screenshots Brainicism, running HWMonitor to cross reference the results was the next step so well done for that it has saved some time, the voltage readings more or less confirm that the issue may be caused by a bad PSU (most likely) or your MB has issues such as bad sensors (less likely).
Both the +3.3V and the +5.V are very low the +12V rail is marginally off, use the 1 Year Premium Hardware Service that you have paid and have them sort it to protect your investment, you should also tell them what testing you have done, print off the readings to show them if you can, good luck and let us know how you get on.
NB: Also worth mentioning is the 0 core temp was rising even though the computer was doing nothing so keep a check on this also.
Both the +3.3V and the +5.V are very low the +12V rail is marginally off, use the 1 Year Premium Hardware Service that you have paid and have them sort it to protect your investment, you should also tell them what testing you have done, print off the readings to show them if you can, good luck and let us know how you get on.
NB: Also worth mentioning is the 0 core temp was rising even though the computer was doing nothing so keep a check on this also.
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