[Shiftella]

The computer appears to be a lot better, the internet appears to be really slow at times. At other times it works fine. I am not having any of the redirect issues at all. The computer shuts down and starts up a lot better as well.

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OK lets clear my bits and bobs and see if that helps with the speed, if it doesn't let me know

Subject to no further problems

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems

Now the best part of the day ----- Your log now appears clean

A good workman always cleans up after himself so..The following will implement some cleanup procedures as well as reset System Restore points:

Run OTL

• Under the Custom Scans/Fixes box at the bottom, paste in the following
  

  :Commands
  [resethosts]
  [purity]
  [emptytemp]
  [EMPTYFLASH]
  [CLEARALLRESTOREPOINTS]
  [Reboot]

• Then click the Run Fix button at the top
• Let the program run unhindered, reboot the PC when it is done

Remove ComboFix

• Hold down the Windows key + R on your keyboard. This will display the Run dialogue box
• In the Run box, type in ComboFix /Uninstall
  (Notice the space between the "x" and "/")
  then click OK
  
  
  
• Follow the prompts on the screen
• A message should appear confirming that ComboFix was uninstalled

Run OTL and hit the cleanup button. It will remove all the programmes we have used plus itself.

We will now confirm that your hidden files are set to that, as some of the tools I use will change that

• Click Start.
• Open My Computer.
• Select the Tools menu and click Folder Options.
• Select the View Tab.
• Under the Hidden files and folders heading select Do not show hidden files and folders.
• Click Yes to confirm.
• Click OK.

Your Java is out of date.
Older versions have vulnerabilities that malware can use to infect your system.
Please follow these steps to remove older version of Java components and upgrade the application.

Upgrading Java:

• Go to this site and click Do I have Java
• It will check your current version and then offer to update to the latest version

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

Malwarebytes.

Update and run weekly to keep your system clean

Download and install FileHippo update checker and run it monthly it will show you which programmes on your system need updating and give a download link

It is critical to have both a firewall and anti virus to protect your system and to keep them updated. To keep your operating system up to date visit

• Microsoft Windows Update

To learn more about how to protect yourself while on the internet read our little guide How did I get infected in the first place ?Keep safe

[Essexboy]

OK lets clear my bits and bobs and see if that helps with the speed, if it doesn't let me know

Subject to no further problems

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems

Now the best part of the day ----- Your log now appears clean

A good workman always cleans up after himself so..The following will implement some cleanup procedures as well as reset System Restore points:

Run OTL

• Under the Custom Scans/Fixes box at the bottom, paste in the following
  

  :Commands
  [resethosts]
  [purity]
  [emptytemp]
  [EMPTYFLASH]
  [CLEARALLRESTOREPOINTS]
  [Reboot]

• Then click the Run Fix button at the top
• Let the program run unhindered, reboot the PC when it is done

Remove ComboFix

• Hold down the Windows key + R on your keyboard. This will display the Run dialogue box
• In the Run box, type in ComboFix /Uninstall
  (Notice the space between the "x" and "/")
  then click OK
  
  
  
• Follow the prompts on the screen
• A message should appear confirming that ComboFix was uninstalled

Run OTL and hit the cleanup button. It will remove all the programmes we have used plus itself.

We will now confirm that your hidden files are set to that, as some of the tools I use will change that

• Click Start.
• Open My Computer.
• Select the Tools menu and click Folder Options.
• Select the View Tab.
• Under the Hidden files and folders heading select Do not show hidden files and folders.
• Click Yes to confirm.
• Click OK.

Your Java is out of date.
Older versions have vulnerabilities that malware can use to infect your system.
Please follow these steps to remove older version of Java components and upgrade the application.

Upgrading Java:

• Go to this site and click Do I have Java
• It will check your current version and then offer to update to the latest version

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

Malwarebytes.

Update and run weekly to keep your system clean

Download and install FileHippo update checker and run it monthly it will show you which programmes on your system need updating and give a download link

It is critical to have both a firewall and anti virus to protect your system and to keep them updated. To keep your operating system up to date visit

• Microsoft Windows Update

To learn more about how to protect yourself while on the internet read our little guide How did I get infected in the first place ?Keep safe

[Shiftella]

Cleared everything out and ran Filehippo, then did all the updates it recommended. All last night it was running perfect. This morning and throughout today the internet has had its moments of lag, sometimes it will take 15-20 seconds to load a page. The initial startup is slower than what it was before. Today I watched a video and it froze and BSOD came and had to restart the computer. I have ran MBAM and it appears clean everytime now, so Im sure there may be something else. I did receive a message yesterday saying there was a script running and it may slow down internet explorer and it only gave the option to continue to run it or not but it didnt give any other information as to what was running. The only other thing I noticed is the initial startup of the computer is a little slower. I really appreciate all your time, effort and help with everything you have done this far. I am very happy with the progress the computer has made with everything you have helped me with because it is 100% better than what it was before.

[Essexboy]

I would recommend that you run a defragment of the system details here

Then disable script execution in IE

Go to control panel > internet options and select the advanced tab
Place a tick in disable script debugging ( both IE and Other
OK out and restart internet explorer
[attachment=52515:Capture.GIF]

Let me know if that helps

[Shiftella]

I ran a defrag and when I checked the internet options those two item are already checked. The internet is still the same.

Edited by Shiftella, 16 September 2011 - 04:09 PM.

[Essexboy]

Do you use a router ? If so could you power it down (turn off) and leave it for a few minutes and then restart and see if that improves the net speed

[Shiftella]

I do use a router and everytime I test my speed on speedtest.net, I get consistent results 15-17 mb. Even tho the webpage will lag once it gets going the speed are always the same.

[Essexboy]

Lets try this next - go to internet options again > Advanced tab and ensure a tick is placed in the "Empty temporary internet files when closed" box under the security heading

[Shiftella]

There wasnt a noticeable change to the internet.

[Essexboy]

Are both internet explorer and Firefox slow ?

[Shiftella]

Mainly use IE, I have google chrome and that appears to be faster, I do not have firefox installed.

[Essexboy]

At the moment I can see no reason for this, having revisited all the logs

I will have a rummage around and see if I can find any possible solutions

[Essexboy]

I am unable at the moment to locate any reason for this - does the problem still persist ?

[Shiftella]

yes it does.

[Essexboy]

Ok lets try a little left field option here

Uninstall IE8, reboot and then check if you still get the slowdowns if not then reinstall IE8