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the Geek Squad says I have 19 viruses


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#31
BVB

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Ok, I uninstalled Spybot. What does that mean that my VPN doesn't look happy? Is there something I need to ask them to do on the other end of it, or is there something I can do? I do not have a wired connection - only wireless. Could the computer name confusion be one of the things slowing me down? How can I fix that?
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#32
RKinner

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[ Cisco AnyConnect VPN Client Events ]
Error - 10/26/2011 2:50:19 PM | Computer Name = owner-PC | Source = vpnagent | ID = 67108866
Description = Function: CTlsTunnelMgr::OnTunnelReadComplete File: .\TunnelMgr.cpp
Line:
1118 Invoked Function: CTunnelStateMgr::readTunnel Return Code: -31522800 (0xFE1F0010)
Description:
SOCKETTRANSPORT_ERROR_TRANSPORT_SHUTDOWN callback

Error - 10/26/2011 2:50:23 PM | Computer Name = owner-PC | Source = vpnagent | ID = 67108866
Description = Function: fileExists File: .\Utility\sysutils.cpp Line: 500 Invoked Function:
_tstat Return Code: 2 (0x00000002) Description: The system cannot find the file specified.

File:
C:\ProgramData\Cisco\Cisco AnyConnect VPN Client\InitialFirewallConfig.wfw Error:
No such file or directory

Error - 10/26/2011 2:50:29 PM | Computer Name = owner-PC | Source = vpnagent | ID = 67108866
Description = Function: RestoreProxySettingsToBrowser File: .\Proxy\BrowserProxy.cpp
Line:
1025 Invoked Function: DeleteFile Return Code: 2 (0x00000002) Description: The system
cannot find the file specified.

Error - 10/26/2011 2:50:49 PM | Computer Name = owner-PC | Source = vpndownloader | ID = 67108866
Description = Function: CManifest::GetManifest File: .\Manifest.cpp Line: 236 Invoked
Function: CManifestInfo Return Code: 0 (0x00000000) Description: Failed to init CManifestInfo


Error - 10/26/2011 2:50:52 PM | Computer Name = owner-PC | Source = vpnagent | ID = 67110872
Description = Failed Route change: Action: DelRoute Destination: 192.168.1.255 Netmask:
255.255.255.255 Gateway: 192.168.1.100 Interface: 192.168.1.100 Metric: 256

Error - 10/26/2011 2:50:52 PM | Computer Name = owner-PC | Source = vpnagent | ID = 67108866
Description = Function: CChangeRouteHelper::SetRouteTable File: .\ChangeRouteHelper.cpp
Line:
244 Invoked Function: AddRouteChange Return Code: -33095666 (0xFE07000E) Description:
ROUTETABLE_ERROR_DELETEIPFORWARDENTRY_FAILED

Error - 10/26/2011 2:50:53 PM | Computer Name = owner-PC | Source = vpnagent | ID = 67108866
Description = Function: fileExists File: .\Utility\sysutils.cpp Line: 500 Invoked Function:
_tstat Return Code: 2 (0x00000002) Description: The system cannot find the file specified.

File:
C:\ProgramData\Cisco\Cisco AnyConnect VPN Client\InitialFirewallConfig.wfw Error:
No such file or directory

Error - 10/26/2011 3:05:33 PM | Computer Name = owner-PC | Source = vpnagent | ID = 67110873
Description = Termination reason code 23: Client PC is going into suspend mode (Sleep,
Hibernate, etc).

Error - 10/26/2011 7:26:06 PM | Computer Name = owner-PC | Source = vpnagent | ID = 67108866
Description = Function: fileExists File: .\Utility\sysutils.cpp Line: 500 Invoked Function:
_tstat Return Code: 2 (0x00000002) Description: The system cannot find the file specified.

File:
C:\ProgramData\Cisco\Cisco AnyConnect VPN Client\InitialFirewallConfig.wfw Error:
No such file or directory

Error - 10/26/2011 7:26:12 PM | Computer Name = owner-PC | Source = vpnagent | ID = 67108866
Description = Function: RestoreProxySettingsToBrowser File: .\Proxy\BrowserProxy.cpp
Line:
1025 Invoked Function: DeleteFile Return Code: 2 (0x00000002) Description: The system
cannot find the file specified.


Above errors are all from your Cisco VPN. I think it needs to be uninstalled and then reinstalled and there may be a need to adjust the Kaspersky firewall to allow it to function. I would talk to your company's IT guys about that.

As far as the name confusion is concerned do you have a second computer with the same name as this one on your network? You can change yours:
http://www.howtogeek...-windows-vista/

Right click on (My) Computer and select Manage (Continue) Then the Event Viewer. Next select Windows Logs. Right click on System and Clear Log, Clear. Repeat for Application. Reboot.

Start, All Programs, Accessories then right click on Command Prompt and Run as Administrator. Then type (with an Enter after each line).

sfc /scannow

(SPACE after sfc. This will check your critical system files. If it asks for a CD and you don't have one or it doesn't like your CD just tell it to SKIP.)

sigverif

Press Start in the new window. This will check your drivers. If you just get a few when it finishes tell me what they are. If you get a lot just look for those with newish dates (since about the time the problem started.)


1. Please download the Event Viewer Tool by Vino Rosso
http://images.malwar...om/vino/VEW.exe
and save it to your Desktop:
2. Right-click VEW.exe and Run AS Administrator
3. Under 'Select log to query', select:

* System
4. Under 'Select type to list', select:
* Error
* Warning


Then use the 'Number of events' as follows:


1. Click the radio button for 'Number of events'
Type 20 in the 1 to 20 box
Then click the Run button.
Notepad will open with the output log.


Please post the Output log in your next reply then repeat but select Application.

Ron
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