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Virus No Access


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#46
CompCav

CompCav

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Excellent work!!! :)

I am in the process of working up a fix for this.

Thanks,

CompCav
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#47
CompCav

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Step 1.

Windows Repair Tool

Download this tool from here and install http://www.tweaking.com/content/page/windows_repair_all_in_one.html

Start the program and go through steps one to four, or if time is short then select start repairs
Select the advanced option
Untick:
Repair MDAC/MS Jet
Repair Icons

Then click start - reboot on completion

Now try the internet with FireFox again.

If it does not connect then:

Click Start > Run >Type cmd > then type ipconfig /all

Copy and paste the results and Post in your next reply.


Step 2.

Please connect your computer to the router directly using an ethernet cable. Try the internet this way and see if you get internet.

If it does not connect then:

Click Start > Run >Type cmd > then type ipconfig /all

Copy and paste the results and Post in your next reply.


Step 3.

Please let me know the make and model, including firmware version, for both your computer's wireless adapter and the router.
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#48
tttezzza

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Hi,
I followed the instructions but still no internet.. The wireless adapter still does not pick up signal..

When I run ip config I get the following msg:

An internal error occured: the request is not supported. Please contract microsoft support services for further help.

I don't have any called internet..only wireless...
Thanks
T
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#49
CompCav

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For step 2 what I need is for you to connect the infected computer to the router directly with an ethernet cable.
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#50
CompCav

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Also I have some questions about the adapter you are using and the router:

Are the adapter and the router both G or N types? Just let me know on both!
Is the adapter known to be working? Does it work on another computer for instance?
Can other systems connect to wireless router?
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#51
tttezzza

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router is g type
Adaptor is known to be working
Other pcs connect ok.
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#52
CompCav

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Is the adapter g or N???
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#53
tttezzza

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G
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#54
CompCav

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I am consulting with our experts on this and will post tomorrow.

CompCav
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#55
CompCav

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Step 1.

Scan with WVCheck:

Please download WVCheck and save it to the desktop.

Right-click on WVCheck.exe and select Run as Administrator then follow the prompts.
The scan may take some time depending on the Hard-Drive size.
Please post the contents of the notepad file WVCheck_1009_dd-mm-yyyy that can be located on the desktop.


Step 2.

Please download SINO by Artellos.

  • Save SINO to a place you can remember and run SINO.exe. (If you downloaded the ZIP version you will need to extract it first)
  • Then please check the following checkboxes:
    System Info
    Services
    Boot Check
    Tasklist
    Startup Items
    Event Log
    Ipconfig
    Ping
    Netstat
    Hosts file
    Shares
    Routing Table
  • Once checked, hit the Run Scan! button and wait for the program to finish the scan.
  • A notepad window will pop up. Please copy all of the content into your next reply.
Note: If you try to interact with the program once it’s started scanning it might appear to hang. The scan however will continue.


Step 3.

Complete Internet Repair

Download Complete Internet Repair here to your desktop.
Unzip the into a folder on your desktop.
Copy the file cintrep.exe from the folder and paste it onto your deskfop.
Open the program.
Posted Image
Check all of them except:

Repair Internet Explorer 9
Clear Windows Update history
Restore the default hosts file


Then Click Go!

After it finishes Reboot the computer and try the internet using FireFox.
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#56
tttezzza

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Hi,

Sorry for delay in replying i was out ysterday.

Step 1:

Windows Validation Check
Version: 1.9.12.5
Log Created On: 2131_19-10-2011
-----------------------

Windows Information
-----------------------
Windows Version: Windows XP Service Pack 3
Windows Mode: Normal
Systemroot Path: C:\WINDOWS

WVCheck's Auto Update Check
-----------------------
Auto-Update Option: Download updates and install them automatically.
-----------------------
Last Success Time for Update Detection: 2011-08-19 09:35:56
Last Success Time for Update Download: 2011-08-12 21:51:59
Last Success Time for Update Installation: 2011-08-13 20:48:49


WVCheck's Registry Check Check
-----------------------
Antiwpa: Not Found
-----------------------
Chew7Hale: Not Found
-----------------------


WVCheck's Registry Check Check
-----------------------
Antiwpa: Not Found
-----------------------
Chew7Hale: Not Found
-----------------------


WVCheck's File Dump
-----------------------
WVCheck found no known bad files.


WVCheck's Dir Dump
-----------------------
WVCheck found no known bad directories.


WVCheck's Missing File Check
-----------------------
WVCheck found no missing Windows files.


WVCheck's HOSTS File Check
-----------------------
WVCheck found no bad lines in the hosts file.


WVCheck's MD5 Check
EXPERIMENTAL!!
-----------------------
user32.dll - b26b135ff1b9f60c9388b4a7d16f600b



-------- End of File, program close at 2134_19-10-2011 --------




Step 2

Sino does not run, when I launch it, it tries to update, cannot as i have no internet and then it does not run the scan as it keeps saying i did not select any option although i have!


Step 3

I ran the CIR and followd the instructions but still no internet..

Thanks

T

PS do you think it would help if i tried any of the tasks you mentioned in safe mode?

Edited by tttezzza, 19 October 2011 - 04:29 PM.

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#57
CompCav

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It may help on the Step 3. Complete Internet Repair

Try it and see.

CompCav
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#58
CompCav

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I want to see if any of the tools we have run have corrected issues in device manager and if the services have sorted out properly.


Step 1.

Verify Services

Open Services...
Start > Run > Type: services.msc > Click OK
Scroll down to and double click IPSEC Services
Set to Automatic under Startup type
Click the Apply button
Click the Start button
When it starts click OK

Repeat for DHCP Client.
Repeat for DNS Client
Repeat for Remote Procedure Call (RPC).

When done, close Services. Please make note of any services not correct and any errror statements and codes that are displayed


Step 2.

Click Start > Run > type devmgmt.msc > click OK > click View > click Show hidden devices
Under Non-Plug and Play Drivers find

IPSec Driver note (does it have a yellow exclamation point?)

Double click on it and check for the following:
General Tab: Is device working properly or not?
Driver Tab: Status should be Started Try to start it and note any error code if it does not start.
Type should be System

Click Driver Details...

It should show:
C:\WINDOWS\system32\drivers\IPSec.sys

Make a note of any variance in these settings to include in your next post


Now go down and find:

TCP/IP Protocol Driver note (does it have a yellow exclamation point?)

Double click on it and check for the following:
General Tab: Is device working properly or not?
Driver Tab: Status should be Started Try to start it and note any error code if it does not start.
Type should be System

Click Driver Details...

It should show:
C:\WINDOWS\system32\drivers\Tcpip.sys


Step 3.

Please retry connecting to the internet.

Report the results and errors if any noted above.
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#59
tttezzza

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Hi, it still does not work.. I'm going to reformat the drive and reinstall...
Thank you for all your help and patience.
One last thing.. Can you please recommend a good antivirus and firewall...?
Thanks
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#60
CompCav

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If you want to do a repair install you could save your settings and data etc.(My plan if this had not worked!)

I can work up a plan to do that if you would like and post it for you tomorrow. The fact the previous post did not yield results leads me to believe the registry needs to be rebuilt and a repair install should do that. If it were to work it would be less reloading of everything for you to do.

Your choice though, I will help you with either a repair install or a reformat and reinstall.

Thanks,

CompCav
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