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Need Help with BSOD


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#1
laraki

laraki

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My computer is having some issues with BSOD's and i'm having trouble figuring out exactly what to do to fix it.

Here is a link to a thread i made about this very issue on a different forum it contains information about my system organized in the way they like it (i'm new to these forums - most of the information in this thread is duplicated from the thread below, except the attached file i put in my reply to this thread):

http://www.vistax64....-help-bsod.html

The thread above also has an attached file that i made per the instructions on that forum, which contains dump files from my pc and other valuble information about the specifics of my bluescreen errors. I'm not tech savvy enough to know exactly what information you guys need to help me with this.

Here are some miscellaneous bits of information about my pc and its problem:
OS:
Vista Home Premium 64 bit.
CPU:
AMD Phenom II X4 940 Processor 3.00 GHz
Motherboard:
Biostar TA790GX 128M
Memory:
8.00 GB
Graphics Card(s):
NVIDIA GeForce GTS 250
Manufacturer:
Cyberpower, INC.

My BlueScreen Issues this time (i have had some with this computer before) occured when i was trying to start it up after it was improperly shut down, i'm guessing a power outage shut it off while i was sleeping (I usually leave it on pretty much constantly). And basically i've been getting BlueScreen errors whenever i turn the pc on after it runs for a few minutes, or when i try to do certain things with it, like play a game, watch a video, or do certain things online.

I tried looking through information from BlueScreenViewer and i found that these files may be issues:

ntoskrnl.exe
netr6164.sys
NETIO.SYS
tcpip.sys

But i am not computer savvy enough to know exactly what is wrong with them or how to fix them. Which is why i am here ^.^

I've also tried running CHKDSK and to my knowledge it doesnt find anything.

And ive run sfc/scannow and that also does not find anything.

I also don't have any good system restore points i can use, not exactly sure what they are called.

My pc also came with a couple of discs that i believe i'm supposed to be able to use to repair the OS but i'm not exactly sure what is what or how to use them, One says "Drivers and Utilities CD" one says "Display Driver Installation CD" and the other says " Cyberpower, INC. Windows Vista Home Premium SP1. The software included on this Recovery DVD-ROM was pre-installed on your hard drive at the factory and may only be used for backup and recovery of your Cyberpower Inc. computer system" But yea i don't know how to use them, and the software is so old and the pc has been upgraded as far as drivers and Windows updates so much that i'm not sure if this would cause more problems than it solves.

Edited by laraki, 09 October 2011 - 10:12 AM.

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#2
laraki

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I'm attaching a file i made in BlueScreenView which shows the information from the minidump files it pulled up for me.Attached File  BlueScreenViewInfo.txt   8.76KB   164 downloads

==================================================
Dump File : Mini100911-05.dmp
Crash Time : 10/9/2011 9:34:36 AM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff800`02735c35
Parameter 3 : fffffa60`0dd0cf80
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+5a490
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+5a490
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\Mini100911-05.dmp
Processors Count : 4
Major Version : 15
Minor Version : 6002
Dump File Size : 288,048
==================================================

==================================================
Dump File : Mini100911-04.dmp
Crash Time : 10/9/2011 9:15:00 AM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff800`0290fbb5
Parameter 3 : fffffa60`0c1b3c40
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+5a490
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+5a490
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\Mini100911-04.dmp
Processors Count : 4
Major Version : 15
Minor Version : 6002
Dump File Size : 285,168
==================================================

==================================================
Dump File : Mini100911-03.dmp
Crash Time : 10/9/2011 9:00:19 AM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000018
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000001
Parameter 4 : fffffa60`07547586
Caused By Driver : netr6164.sys
Caused By Address : netr6164.sys+c586
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+5a490
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\Mini100911-03.dmp
Processors Count : 4
Major Version : 15
Minor Version : 6002
Dump File Size : 289,920
==================================================

==================================================
Dump File : Mini100911-02.dmp
Crash Time : 10/9/2011 7:34:22 AM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffffa60`00ae4338
Parameter 3 : 00000000`00000000
Parameter 4 : ffffffff`ffffffff
Caused By Driver : NETIO.SYS
Caused By Address : NETIO.SYS+1338
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+5a490
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\Mini100911-02.dmp
Processors Count : 4
Major Version : 15
Minor Version : 6002
Dump File Size : 285,928
==================================================

==================================================
Dump File : Mini100911-01.dmp
Crash Time : 10/9/2011 6:36:37 AM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000001
Parameter 4 : fffffa60`00e3e084
Caused By Driver : tcpip.sys
Caused By Address : tcpip.sys+34084
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+5a490
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\Mini100911-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 6002
Dump File Size : 283,544
==================================================

Edited by laraki, 09 October 2011 - 10:14 AM.

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#3
rshaffer61

rshaffer61

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Hello Iaraki.... Welcome to
GeeksToGo, :)
:yes: :)

I'm sorry to hear about your issue. We will try to help you resolve this as soon as possible.
  • Please understand we are all volunteers and we are not here all the time.
  • Sometimes it may be a extended amount of time to get back to you. If it has been
    more then 3 days please shoot me a PM and I will try to get back to you quickly
    then.
  • Please do the following and supply the requested information as needed. If you
    don't understand my instructions please ask and I will try to explain them
    clearer for you.
  • Do not attempt any steps unless instructed or ask before to
    make sure they will not cause any further issues.
  • If you are receiving assistance in any other forum site please let us know as there may be conflicting advice given.


Before we can help you need to provide the following so I can start you in the right direction.
Laptop or Desktop?
  • If a name brand system then what brand, make and model is the system?
  • If custom built then what brand, make and model is the motherboard
  • Total memory installed
  • Total hard drive capacity and free space
  • What steps have you taken so far to resolve the issue




If you have more than one RAM module installed, try starting computer with one RAM stick at a time.

NOTE Keep in mind, the manual check listed above is always superior to the software check, listed below. DO NOT proceed with memtest, if you can go with option A

B. If you have only one RAM stick installed...
...run memtest...


1. Download - Pre-Compiled Bootable ISO (.zip). If you prefer to use the USB version then use this link USB KEY
2. Unzip downloaded /memtest86+-4.20.iso.zip file.
3. Inside, you'll find /memtest86+-4.20.iso file.
4. Download, and install ImgBurn: http://www.imgburn.com/
5. Insert blank CD into your CD drive.
6. Open ImgBurn, and click on Write image file to disc
7. Click on Browse for a file... icon:

Posted Image

8. Locate [b/memtest86+-4.20.iso[/b] file, and click Open button.
9. Click on ImgBurn green arrow to start burning bootable memtest86 CD:

Posted Image

10. Once the CD is created, boot from it, and memtest will automatically start to run. You may have to change the boot sequence in your BIOS to make it work right.

To change Boot Sequence in your BIOS

Reboot the system and at the first post screen (where it is counting up memory) start tapping the DEL button
This will enter you into the Bios\Cmos area.
Find the Advanced area and click Enter
Look for Boot Sequence or Boot Options and highlight that click Enter
Now highlight the first drive and follow the directions on the bottom of the screen on how to modify it and change it to CDrom.
Change the second drive to the C or Main Drive
Once that is done then click F10 to Save and Exit
You will prompted to enter Y to verify Save and Exit. Click Y and the system will now reboot with the new settings.


The running program will look something like this depending on the size and number of ram modules installed:


Posted Image

It's recommended to run 5-6 passes. Each pass contains very same 8 tests.

This will show the progress of the test. It can take a while. Be patient, or leave it running overnight.

Posted Image

The following image is the test results area:

Posted Image

The most important item here is the “errors” line. If you see ANY errors, even one, most likely, you have bad RAM.
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#4
laraki

laraki

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My computer is a Desktop
Its manufactured by Cyberpower, Inc. (they make gaming computers)
It has 8GB memory 4 sticks with 2 GB per stick
Has a 1TB hard drive with 588GB free 343GB Used (931GB capacity)
So far i've looked at the files listed in BlueScreenView to try and figure out exactly what files are causing me problems, because from the things i've read i've been lead to believe my issue has to do with corrupted files. However i am not really computer savvy enough to know what further steps to take if that is the case.
I have not yet tried starting the PC up with one memory stick at a time but i suppose i can, and may try to do that now, and i'll post the results of that.
I've also posted about this issue on another forum hoping to get more help there, here is a link for the post:
http://www.vistax64....-help-bsod.html

And also this issue basically began, i believe, from my pc being shut down improperly due to a power outage.
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#5
rshaffer61

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By using 2 different Tech support sites you can run the risk of having conflicting advice given and that can lead to a system being made unusable or unstable.
If you would like help from the other site then please request from a Administrator or Moderator that this topic be closed. If you would like GTG to help then please ask for the other topic to be closed. Thank you
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#6
rshaffer61

rshaffer61

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Are you still having problems with your issue?
It has been 28 days since your last response and I was wondering if the issue has been resolved?
If so can you explain how it was resolved so others may be able to fix it if they have the same issue.
If not please let us know and we can continue with helping you to resolve the issue.
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