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DVD burner issues


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#1
HungryMan

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i was just given a laptop by a friend. it is a gateway ml6732. when it was given to me the dvd burner was in my computer and read disks but would not burn. now it does not show in my computer, read, or burn. to me it seems to be a driver issue. in the device manager it shows an issue and in the properties it says "Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)" but i have uninstalled and re-installed it. i have also deleted the driver file and installed it again using the windows feature that searches the internet. and it fails. i have no idea what else to do i have ran a free program that deals with driver issues but it has not done anything for this problem. i will include some screen shots here as well. oh also when the driver is installed and i try to run the driver update it comes up and says that the most update driver is installed "CD-ROM" so i am at a loss.

GATEWAY ML6732

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#2
rshaffer61

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One of these may help and if still no luck it may be a failed drive:
1. Uninstall the drive through Device Manager.
Restart computer. The drive will be automatically reinstalled.
or...
2. http://support.microsoft.com/kb/314060
Restart computer.
or...
3. Download, and run Restore Missing CD Drive patch
Double click on cdgone.zip to unzip it.
Right click on cdgone.reg, click Merge.
Accept registry merge.
Restart computer.
or...
4. Go to Device Manager, click a "+" sign next to IDE ATA/ATAPI Controllers.
You'll see two items:
- ATA Channel0 (or Primary Channel)
- ATA Channel1 (or Secondary Channel)
Right click on each of them, and click Uninstall. Confirm.
Restart Windows. They'll be automatically reinstalled.
5. Go to Microsoft's site http://support.micro..._drive_problems and follow the steps.
6. Try the guide at this link http://support.microsoft.com/kb/982116

Thank's to Broni for the instructions
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#3
HungryMan

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thank you so very much i worked on this for days on my own and had no luck. you solved it with one post......step three and issue is resolved. thanks again.
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#4
rshaffer61

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Congratulations HungryMan for a successful resolution to your issue. I am very happy I was able to help you resolve your issue so quick. Thank you for choosing GTG and for allowing me to assist you with your issue. I appreciate very much that you responded with the exact resolution to your issue as this may help someone in the future with the same issue. Most of all I want to thank you for your patience and cooperation while we found the resolution.
This issue now is resolved and any new members please start a new topic unless a resolution here helped you then please let us know.
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